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iPhone 4 Available for Pre-Order from Apple
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Why couldn't AT&T send over a database of all the "upgradeable customers" before the launch so Apple could handle everything.
Same here, did you get the full price when you checked out even though you are eligible for the upgrade?
Do you really think they didn't add servers and bandwidth just for today? I bet they are adding more servers as we speak. But it takes time to image them and add them to the custer. Somone with a spreadsheet under estimated how many orders there would be and now engineering has to rush around to fix it...
I got all the way to the last screen... and They had MY OLD ADDRESS!!! I called ATT and had it changed but now I have to start all over!!!
No, it really depends on your primary line's bill. Like my contract expires on June 19 2011. But I am upgrade eligible June 20th (regardless of ATT moving up everyone's eligibility by 6 months). So they didn't move up my eligibility and I still would have been able to order the iPhone on June 24th.
I get a full upgrade every 12 months cause I pay at least $99 (voice/data but it excludes texting) So my contract expires in the middle of 2011 and I was eligible to upgrade.
I am in the same boat. I am SURE they will be about to sort out the upgrade pricing at the store during pick-up. Its not like the pre-ordered phone is tied/linked to your att account, etc. when they go to the back of the store and get you your phone.
this sucks
last few hours I have just gotten this...
Your request couldnt be processed.
Were sorry, but there was an error processing your request. Please try again later.
last few hours I have just gotten this...
Your request couldnt be processed.
Were sorry, but there was an error processing your request. Please try again later.
Ah ha, okay, I pay over 99 on my bill so that must be why they allowed me to upgrade with the full discount. I just wanted to make sure I wasn't going to find another 100 charge later on.
Without reading through all 900+ posts here, I have to assume that it's AT&T that's to blame here. If everybody keeps failing at the eligibility check, then that's on AT&T.
question...
I have four lines on my account...I have the only iPhone. I plan to upgrade my wife to get the new iPhone and swap, but I thought I read somewhere that the new phone uses a special, smaller sim. I take it I will have to get to an ATT store to swap? Will they let me?
I have four lines on my account...I have the only iPhone. I plan to upgrade my wife to get the new iPhone and swap, but I thought I read somewhere that the new phone uses a special, smaller sim. I take it I will have to get to an ATT store to swap? Will they let me?
Save some aggravation and check your cart----it might be there if you've tried several times, mine was.
With all these reports that you can only ship to your billing address, I'm giving up on this process. There's no point in my shipping to my billing address (home) as I won't be there to sign for it. That's a ridiculous restriction - I'm betting that probably 25% of people won't be able to sign for them - so FedEx is going to waste a lot of time and fuel driving these things around for nothing.
It's going to be a lot easier for me to get to an AT&T store on the 24th than it is to go all the way out to FedEx after work. Now I just have to hope that I'll get there early enough for them to have a 32 GB phone in stock.
It's going to be a lot easier for me to get to an AT&T store on the 24th than it is to go all the way out to FedEx after work. Now I just have to hope that I'll get there early enough for them to have a 32 GB phone in stock.
Sadly it seems like the problem may only get worse as more people wake up and try getting the phone...
autrefois
macrumors 65816
I also was able to reserve and just got the same email from them. After an hour and a half of trying to do shipping to my home I decided, per someone's suggestion earlier in this thread, just doing store pickup since it seemed like there would be fewer steps for the servers to go through.
The beginning of the email makes it sound very certain that it will be there
But the fine print, as you point out, is a bit worrying.
It had better be there until the close of business on the 24th, since it says
"Please note that your reservation will be held until close of business on June 24."
One thing that is different with mine is that my confirmation doesn't include plan info. Yours said.
For me, it says "Plan includes" but it's blank for some reason. Hope that won't be a problem...
It's very frustrating that they didn't have servers ready for the kind of traffic they'd be getting. Hopefully everyone who's either already had their order processed or has been trying since the wee hours of the morning to have their order go through will get theirs on the 24th (my 1-1/2 hours seems to pale in comparison to some people), otherwise there will be some very unhappy customers...
I managed to reserve when I was pre-ordering!!! But notice the line in the email....'Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis.'
When you come in to pick up your iPhone, you'll be part of an exciting launch at the Apple Retail Store. We'll have Specialists ready to transfer your contacts, set up email, and help you get apps so your iPhone is just the way you like it. We can't wait to see you at the store.
Sincerely,
The Apple Retail Store team
Pickup Date and Time
June 24 starting at 7:00 a.m.
Please note that your reservation will be held until close of business on June 24.
Pickup Location
Apple Store, Third Street Promenade
See store hours and get directions
Be sure to bring these items with you:
A valid, government-issued photo ID
Your Social Security number
A debit or credit card
Reserved Items
1
iPhone 4 16GB : Black
$199.00
Your Rate Plan
Plan includes:
Unlimited $30.00
200 messages $5.00
Cancel your reservation
Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis.
Your reservation is valid for pickup only at the Apple Retail Store that you selected.
If you do not collect your selected item(s) by the designated date and time, your reservation will be canceled.
All sales are subject to the Apple Retail Store Purchase Policies.
Apple reserves the right to refuse, limit, or cancel a reservation if Apple determines that a customer has provided misleading or fraudulent information and/or abused or disrupted the reservation system.
TM and copyright © 2010 Apple Inc. 1 Infinite Loop, MS 83-DM, Cupertino, CA 95014.
All Rights Reserved / Keep Informed / Privacy Policy / My Info
Wait what?! Is this true? Pre order doesn't guarantee you'll get one if you do in store pickup? It says your reservation will be held for you until the end of june 24 ... but then at the bottom it says pre-auth doesn't guarantee iphone availability... anyone have any info on this?