Hi again - Thanks for all your answers and postings. It is helpful to hear what everyone is going through.
Still no word from my husband's online order on June 16th. We went by the Omotesando Softbank store this morning to see if they could at least verify his order had been placed, but the guy told us the online orders and the stores were completely separate. So, no help there.
We then called 157 from my phone and pushed 8 to speak in English. The lady told my husband they cannot tell him anything if it's days, weeks etc. He asked if he could verify his order had at least been placed and she said she could not do that. He asked again and then she said she would ask her department head. She came back and was at least able to verify that his order number was in their computer, but no estimate at all of when we would hear anything.
Will post again when we hear more.....