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Arrived in Mount Hope - now says scheduling shipping. Does that mean it will go out today? I called UPS and they said it isn't supposed to deliver til Mon. Oct 1

Mount Hope, ON, Canada 09/28/2012 6:44 Pkg shipped; delivery being scheduled
09/28/2012 6:25 Arrival Scan
Louisville, KY, United States 09/28/2012 4:58 Departure Scan
09/28/2012 0:37 Arrival Scan
 
Last edited:
The plot gets worst.

Although it says it arrived in Mt. Hope, and left Mt. Hope in the early morning. The CSR I just spoke to said that the package itself is not even in Canada, just the paperwork, and to call back this afternoon.
 
Mine is finally out for delivery today...just waiting on my other one that's apparently chillin up in AK right now. That one comes on Monday. :)
 
So the flak is justified...

3) UPS for not pre-positiioning enough capacity for something they knew was going to put excessive load on their systems. They had two weeks to get ready for the second wave of pre-orders.

Any extra capacity was pressed into service handling all the returns of dinged and scuffed phones.
 
Well, I can't say I've read every single post in this thread, so it's possible I may have missed things. If it is the case that, for example, someone who placed an order on the 15th got their phone already while those of us who ordered on the 14th are still waiting for ours, then yes, I agree Apple messed up. But my impression was that people who ordered early on the 14th were complaining that those who ordered a few hours later were getting theirs earlier. And I thought it was a little unreasonable to expect Apple and UPS to keep the shipments organized down to the hour they were placed. I do apologize if I've misunderstood the situation.

I don't think we were expecting the order to be exact, and I think most of the orders were from the 14th. However, someone who ordered at 4 am EDT and still doesn't have shipping info shouldn't be seeing people who ordered at 8 or 9 pm getting their orders 3 or 4 days ago... just one of the more extreme examples I've read. In my case, I ordered two phones at 7:15 am eastern within 5 minutes of each other, the second order arrived yesterday. The first order shipped 2 *days* after the second order. Both were shipped with the same class of service (expedited). My expectation with a fulfillment system is that two orders placed within minutes of each other with the same shipping commitment would ship from the vendor within hours of each other, not days.

The rest of the gripe has a lot to do with UPS customer service and the extended layovers that everything seems to be getting. UPS keeps promising delivery dates, then changing them by moving them up and moving them back. Customer service is clueless. People are staying home from work because tracking or the reps are promising a delivery date, then the shipment is missing the delivery and customer service can't answer why. Now those people just took off work for no reason. It's kind of a big deal.

It is my opinion that UPS dropped the ball on this one from a capacity stand point. They do not appear to have added any additional capacity to cope with this workload (all of the flights have been their normal once per day type flights out of asia to louisville so far) They knew this was coming. Oh and it's launch day in 22 more countries today... so now what is going to happen to capacity?

As for UPS using two different kinds of shipping, I wasn't aware of that until you pointed it out just now. Did it really make a drastic difference in shipping time? I'm not even sure which kind of shipment my phone was (it's out for delivery now, thank god!)

Express = 2 business day delivery from Asia
Expedited = 5 business day delivery from Asia

It appears that most of the earlier orders got expedited, while the later ones got express, but that's mostly just my impression.

side note: my frustration here is with apple and UPS not you...:D
 
Called ups and they said my phone is still in Alaska. I was hoping it be in Kentucky already.... Last update:


Anchorage, AK, United States 09/27/2012 2:49 P.M. Arrival Scan
 
Hey Arxcher, sorry just saw this, and yup I'm having a roast at my complex. Huge BBQ with a roasted pig dressed in a UPS uniform :)

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the more the merrier!! I'm still waiting for a UPS supervisor to call me back to answer as to WHY my tracking and information is visible to so many others. A bit scary to be honest.

*nods* agreed. I'd be upset.. But no worries, we won't tell! ;) LOL
 
and I've reached finish line my friends:

On Vehicle for Delivery Today:eek::D:eek:
Scheduled Delivery Updated To: Friday, 09/28/2012
Approximate Delivery Time: 11:15 AM - 3:15 PM
Last Location: Secaucus, NJ, United States, Friday, 09/28/2012

Product: WORLD EASE
Shipped/Billed On: 09/23/2012
Type: Package
Weight: 0.40 kg

Shipment Progress:
Secaucus, NJ, United States 09/28/2012 7:30 A.M. Out For Delivery
Newark, NJ, United States 09/28/2012 5:43 A.M. Departure Scan
Newark, NJ, United States 09/27/2012 5:36 P.M. Arrival Scan
Louisville, KY, United States 09/27/2012 3:47 P.M. Departure Scan

I'm going to make sure that she's delivered to my front desk and then I'll do the happy dance. Oh please let this day go fast.

I have had such a great time "hanging" with you peeps and please know there is a finish line. ;):apple::p

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*nods* agreed. I'd be upset.. But no worries, we won't tell! ;) LOL

they are totally clueless, the guy calls back and says I must have posted my user name and password somewhere.

yea that makes sense.

LOL...well party in Bayonne this weekend!
 
I think your package ended up in My UPS tracking list yesterday and I was wondering who it was for. Says shipping to Bayonne

and I've reached finish line my friends:

On Vehicle for Delivery Today:eek::D:eek:
Scheduled Delivery Updated To: Friday, 09/28/2012
Approximate Delivery Time: 11:15 AM - 3:15 PM
Last Location: Secaucus, NJ, United States, Friday, 09/28/2012

Product: WORLD EASE
Shipped/Billed On: 09/23/2012
Type: Package
Weight: 0.40 kg

Shipment Progress:
Secaucus, NJ, United States 09/28/2012 7:30 A.M. Out For Delivery
Newark, NJ, United States 09/28/2012 5:43 A.M. Departure Scan
Newark, NJ, United States 09/27/2012 5:36 P.M. Arrival Scan
Louisville, KY, United States 09/27/2012 3:47 P.M. Departure Scan

I'm going to make sure that she's delivered to my front desk and then I'll do the happy dance. Oh please let this day go fast.

I have had such a great time "hanging" with you peeps and please know there is a finish line. ;):apple::p

----------



they are totally clueless, the guy calls back and says I must have posted my user name and password somewhere.

yea that makes sense.

LOL...well party in Bayonne this weekend!
 
I don't think we were expecting the order to be exact, and I think most of the orders were from the 14th. However, someone who ordered at 4 am EDT and still doesn't have shipping info shouldn't be seeing people who ordered at 8 or 9 pm getting their orders 3 or 4 days ago... just one of the more extreme examples I've read. In my case, I ordered two phones at 7:15 am eastern within 5 minutes of each other, the second order arrived yesterday. The first order shipped 2 *days* after the second order. Both were shipped with the same class of service (expedited). My expectation with a fulfillment system is that two orders placed within minutes of each other with the same shipping commitment would ship from the vendor within hours of each other, not days.

The rest of the gripe has a lot to do with UPS customer service and the extended layovers that everything seems to be getting. UPS keeps promising delivery dates, then changing them by moving them up and moving them back. Customer service is clueless. People are staying home from work because tracking or the reps are promising a delivery date, then the shipment is missing the delivery and customer service can't answer why. Now those people just took off work for no reason. It's kind of a big deal.

It is my opinion that UPS dropped the ball on this one from a capacity stand point. They do not appear to have added any additional capacity to cope with this workload (all of the flights have been their normal once per day type flights out of asia to louisville so far) They knew this was coming. Oh and it's launch day in 22 more countries today... so now what is going to happen to capacity?



Express = 2 business day delivery from Asia
Expedited = 5 business day delivery from Asia

It appears that most of the earlier orders got expedited, while the later ones got express, but that's mostly just my impression.

side note: my frustration here is with apple and UPS not you...:D


I completely agree here, I ordered my phone a few minutes after my husband on 9/14 at 7AM EST, he had his phone on Tuesday mine is out for delivery today. Three days difference is a big deal, I was stuck in Zheng Zhou for days while my husbands made the trip no problem and we both had expedited shipping. It's bizarre to have such a huge gap in phones that were ordered so close together.

I wasn't angry about the late date getting it the 28th or the 5th was upsetting when I first placed the orders I was told 9/21 then received an email the day before saying so sorry two week wait.

My issue was the hang up in China with no explanation from anyone. It was frustrating.

----------

I think your package ended up in My UPS tracking list yesterday and I was wondering who it was for. Says shipping to Bayonne

seems to have ended up on pretty much everyone's here. I'm on with another "tech support" person from UPS to find out what happened.
 
I am 100% serious. Lets just be happy my office has a thick door, and I'm the only staff person in right now.

Are you seeing this? It says it has arrived but no import scan yet. I think that now Apple is holding it up.

Shipping progress:
Mount Hope, ON, Canada 09/28/2012 5:33 Pkg shipped; delivery being scheduled
Mount Hope, ON, Canada 09/28/2012 3:48 Arrival Scan
Buffalo, NY, United States 09/28/2012 1:19 Departure Scan
Buffalo, NY, United States 09/28/2012 0:31 Arrival Scan
Louisville, KY, United States 09/27/2012 15:51 Departure Scan
 
they are totally clueless, the guy calls back and says I must have posted my user name and password somewhere.

yea that makes sense.

LOL...well party in Bayonne this weekend!

Start throwing out phrases like "serious breach of my personal privacy" and "creating potential threats to my personal property" and they will start crapping themselves!
 
Well after waking up to an updated delivery date of Monday despite the fact my phone was in my city, I just got an update back to Friday delivery and it shows "out for delivery", what a long, strange trip it's been. Not that it's over. I'll believe it's over when I hold my iPhone 5 in my hands….
 
Now that Siri has finished her shenanigans, she realized it is time for her to come home...

Staten Island, NY, United States 09/28/2012 8:10 A.M. Out For Delivery
Maspeth, NY, United States 09/28/2012 2:53 A.M. Departure Scan
Jamaica, NY, United States 09/27/2012 9:30 P.M. Departure Scan
09/27/2012 5:33 P.M. Arrival Scan
Louisville, KY, United States 09/27/2012 3:24 P.M. Departure Scan
09/27/2012 12:56 P.M. Import Scan
Louisville, KY, United States 09/26/2012 1:23 A.M. Arrival Scan
Anchorage, AK, United States 09/25/2012 2:25 P.M. Departure Scan
09/25/2012 12:50 P.M. Arrival Scan
Incheon, Korea, Republic of 09/25/2012 11:59 P.M. Departure Scan
09/25/2012 8:30 P.M. Arrival Scan
ZhengZhou, China 09/25/2012 5:16 P.M. Departure Scan
ZhengZhou, China 09/23/2012 7:35 P.M. Arrival Scan
09/23/2012 7:05 P.M. Departure Scan
09/23/2012 6:40 A.M. Origin Scan
China 09/23/2012 5:16 A.M. Order Processed: Ready for UPS
 
my last scan....at least its moving

Anchorage, AK, United States 09/27/2012 2:49 P.M. Arrival Scan
 
Start throwing out phrases like "serious breach of my personal privacy" and "creating potential threats to my personal property" and they will start crapping themselves!


oh yes good idea, and according to Veronica J in tech support. EVERYONE that has been able to see my information should hit up Live Chat ASAP and let them know. Because they have no record of anyone saying this. even though I told them this was brought to my attention by someone else.

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Now that Siri has finished her shenanigans, she realized it is time for her to come home...

Staten Island, NY, United States 09/28/2012 8:10 A.M. Out For Delivery
Maspeth, NY, United States 09/28/2012 2:53 A.M. Departure Scan
Jamaica, NY, United States 09/27/2012 9:30 P.M. Departure Scan
09/27/2012 5:33 P.M. Arrival Scan
Louisville, KY, United States 09/27/2012 3:24 P.M. Departure Scan
09/27/2012 12:56 P.M. Import Scan
Louisville, KY, United States 09/26/2012 1:23 A.M. Arrival Scan
Anchorage, AK, United States 09/25/2012 2:25 P.M. Departure Scan
09/25/2012 12:50 P.M. Arrival Scan
Incheon, Korea, Republic of 09/25/2012 11:59 P.M. Departure Scan
09/25/2012 8:30 P.M. Arrival Scan
ZhengZhou, China 09/25/2012 5:16 P.M. Departure Scan
ZhengZhou, China 09/23/2012 7:35 P.M. Arrival Scan
09/23/2012 7:05 P.M. Departure Scan
09/23/2012 6:40 A.M. Origin Scan
China 09/23/2012 5:16 A.M. Order Processed: Ready for UPS

I KNOW I'm SO EXCITED!!!!!!!!!!!!!!

:D I wish I would have taken off but after taking off Tuesday I can't afford another day.
 
Are you seeing this? It says it has arrived but no import scan yet. I think that now Apple is holding it up.

Shipping progress:
Mount Hope, ON, Canada 09/28/2012 5:33 Pkg shipped; delivery being scheduled
Mount Hope, ON, Canada 09/28/2012 3:48 Arrival Scan
Buffalo, NY, United States 09/28/2012 1:19 Departure Scan
Buffalo, NY, United States 09/28/2012 0:31 Arrival Scan
Louisville, KY, United States 09/27/2012 15:51 Departure Scan

Yup, so I called about it because I have two packages and one says "Exception" and the other says "In Transit" and the delivery date which went from 28 to nothing to October 2nd now to nothing again.
 
my last scan....at least its moving

Anchorage, AK, United States 09/27/2012 2:49 P.M. Arrival Scan

Same here. Those flights are usually HK, stop in Alaska to refuel and on their way. Ours seems to be taken off the flight to sit a few more days somewhere.

Anchorage, AK, United States 09/27/2012 2:49 P.M. Arrival Scan
Chek Lap Kok, Hong Kong 09/27/2012 9:24 P.M. Departure Scan
Chek Lap Kok, Hong Kong 09/26/2012 10:30 A.M. Arrival Scan
ZhengZhou, China 09/26/2012 8:30 A.M. Departure Scan
09/26/2012 3:12 A.M. Package has shipped and the delivery is being scheduled; check for updates later. / Forwarded to the facility in the destination city.
09/26/2012 2:45 A.M. Package has shipped and the delivery is being scheduled; check for updates later.
ZhengZhou, China 09/25/2012 4:10 P.M. Departure Scan
ZhengZhou, China 09/24/2012 8:22 A.M. Origin Scan
China 09/24/2012 4:38 A.M. Order Processed: Ready for UPS
 
Start throwing out phrases like "serious breach of my personal privacy" and "creating potential threats to my personal property" and they will start crapping themselves!

LOL Yeah UPS and Apple are very scared of internet rubes! That press release and official apology will be out any second now, maybe they'll mention your name!
 
Are you seeing this? It says it has arrived but no import scan yet. I think that now Apple is holding it up.

Shipping progress:
Mount Hope, ON, Canada 09/28/2012 5:33 Pkg shipped; delivery being scheduled
Mount Hope, ON, Canada 09/28/2012 3:48 Arrival Scan
Buffalo, NY, United States 09/28/2012 1:19 Departure Scan
Buffalo, NY, United States 09/28/2012 0:31 Arrival Scan
Louisville, KY, United States 09/27/2012 15:51 Departure Scan

This is my actual screen:
 

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