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iPhone 5 Available to ship:2 weeks / Delivers Oct 5

bryann9182 said:
What is the weight on everyone's product? Mine says 0.40kg on the ups site...? Lol
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Same, 0.40kg or about 14 oz. My iPhone 4 box with the phone and all accessories weighed 13 oz. Add packaging material and the outer box and I'd say the iPhone 5's box is just a little lighter, as expected.
 
Tomb01 said:
Sigh, see a lot of folks that have shipped, but am now 15 or 16 hours since 'preparing' status.... Sure hope it ships for delivvery this week....
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I'm in the same boat as you. After reading all these that moved to ship, I was hopeful. But I'm still at "preparing" with an Oct 5th delivery. Oh well, it's not big deal, but.....
 
FzNk said:
I'm betting the phones of us second-batchers will be on UPS 59. It appears to be their Sunday Hong Kong to Anchorage flight and is presumably scheduled to leave in about 3 hours.
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Right after I posted this, the flight's scheduled departure time from Hong Kong was posted. Expected to leave in 3 hours 19 minutes. *fingers crossed*
 
I ordered mine on 9/14 at 5:30 am est. White 16bg AT&T, mine has been processing since last Friday and not movement at all. Still shows 10/5 delivery date. CC not showing anything either. :confused:
 
kryptticAZ said:
Complaining on these forums may help you to vent and take out aggravation, but it won't be noticed by Apple. If you feel strongly about this horrible experience (as I do), send them an email to let them know. Mine is below.

---------------
Mr. Cook,

On September 14th, I set my alarm to wake up at 12:00 AM to purchase two new iPhone 5s for my wife and myself. For the first 30 minutes, Apple.com kept kicking me out of the order process. When I finally succeeded in getting two phones in my cart, I was not allowed to check out because of a "one carrier activated phone per order" message. I could find no usable instructions on the Apple site about how to successfully order two phones on a family plan line. This is the 6th iteration of the iPhone and Apple still can't provide an easy way to order two phones on what must be a very popular plan.

A little after 1:00 AM, I decided to just place two separate orders. By then, the shipping estimates had moved from 9/21 (launch day) to 10/5 (two weeks later). Thinking that this must be an error, I left the orders open, hoping for a shipping notification. By the end of the week, that shipping notification never came and I decided to wait in a long line at the local Apple store. Sometime during this process, my orders finally changed to "Preparing for Shipment" and I was no longer eligible to cancel them. As such, I was also no longer eligible to purchase the phones in the store.

What is the point of a "preorder" if it doesn't allow me to get the phone on the first day of availability and locks me out of buying in the store? It's like waiting in a long line at the ticket widow of a movie theatre only to learn that other patrons are being allowed to go straight into the theater and choose their seats first. The fact that I was online, credit card in hand, in the middle of the night to preorder and was still locked out of launch day delivery tells me that Apple had only a few models set aside for preorder. A week later, these units are readily available in the stores (Apple, Radio Shack, Target, and AT&T were all ready to sell me a phone today), but I can't buy one because I have an online order waiting to ship that can no longer be cancelled.

It's not right for Apple to take money from their preorder customers and then turn around and sell these phones to walk-in customers in their stores. No phones should be sold at the stores until the preorder customers have received the products they've already paid for. From an advertising standpoint, Apple gets to say they sold out of preorders in under an hour and brag about the long lines and demand at their retail stores. In reality, they're sticking it to their most faithful customers--those who ordered as early as Apple's own web site would let them and now have no choice but to continue waiting for their order to arrive. My order has now been "preparing for shipment" for over 24 hours--perfectly timed to coincide with the retail store launch to prohibit me from buying in the store like everyone else.

Yes, I realize it's just a phone and it will eventually get to me. But with a company like Apple, this argument is disingenuous. Apple is just as much about selling the experience as it is the actual product. They use words like "magical" and "revolutionary" in their marketing. In the Keynote address, they promised "the fastest turnaround of iPhone availability ever." They can't have it both ways.

There no way my phones will arrive anytime soon, so I have no choice but to continue waiting. In lieu of getting the products I ordered in a timely fashion, I would appreciate a concession of $100 on each of my two orders (WXXXXXXX and WXXXXXXX). I am also requesting that I be sent two Lightning to 30-pin Adapters free of charge as these were advertised as being included when I placed my order (see the screenshot below), but I have now learned are not.

Sincerely,
XXXXXXXX
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Here's mine that sent yesterday. Didn't realize all the typos---geeze.

I'm writing to say a couple things. First, I'm a huge fan of all your products and what I see as your company philosophy. In the last 30 days I have convinced 3 people to switch to to MacBook pros or MacBook Air. One was a complete stranger in best buy while was buying a camera lens.

Anyway, the second thing I wanted to say is how utterly swindled I (and many others from Mac forums) feel after waking up in the middle if the night to per order new phones. I missed the original date by minutes, no big deal. It happens. But then people ordering 10 and 12 hours after me were getting shipped. That's aggravating but different locales and carriers, I can see it happening I suppose.

So I get off work today and go get in line at AT&T and was near the front so I pull out my iPhone to get my order pulled up to be ready to cancel my back order and buy in the store. But rather conveniently my order had just been marked prepared for shipping so no option to cancel. Of course it still says it isn't available to ship for two weeks from last Friday. Looking at forums this morning apparently this was done to hundreds probably thousands of people. This appears to me and others as a way to stop people from canceling back ordered phones to buy store stock. Stock that should be arriving on folks doorsteps today rather than store shelves anyway.

People who pre ordered phones offered to pay sight unseen, we weren't waiting to read reviews or play with a store demo. We trust what you build. I know the tech news blogs don't post pictures of the people getting up in the middle of the night trying to get through like they do of the long lines and big crowds. Or pictures of the people meeting their ups driver at the door aren't as newsworthy as photos of triumphant customers walking out with their trophy gadgets.

We have a house full of apple products and that won't change as long as you keep innovating as you do. My new phones will show up when they show up. I'll use it and enjoy it. What I won't do anymore is take time out if my day to walk up to total strangers in best buy to tell them why I love my MacBook Pro and why they might also. Or drag my computer to my dads office to show people what they are missing.

You did wrong by people who offered to pay early for phones. You traded loyalty and real human to human marketing for photo ops at retailers in the news today.

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sirenized said:
Actually, you didn't pay for anything last week. You don't pay for a preorder until its prepared to ship. I understand the frustration. I'm waiting too. But, you did have an entire week to cancel your preorder and the choice to stand in a line instead. If you didn't choose to do that, then the onus is on you, not apple.
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Yeah we did. The actual date they charge our card isn't relevant here. We gave our cc numbers. We did this thinking it was the fastest way to get our phones. Nobody here I don't think, seriously thought it would be so simple to walk into a store and just buy one off the shelf after the whining that apple was doing over the amount of preorders.
They sold the same batch of phones twice. Period. Sold them to us, delayed shipping so they could put them on store shelves and sell them again.
Keep defending it if you want, people have every right to be upset with this situation. If apple wants people to stand in line at launch day to get products that's fine, but don't take people's money for those same products in a preorder and then sell them at retail stores.
 
Hey guys,
Ordered a black 16GB Verizon iPhone 5 from the apple online store on 9/14 at approximately 930 AM EST. Received a confirmation email on 9/14 at approx 115 PM EST that my phone would be available to ship in two weeks and deliver on October 5th. This morning (9/22) I was happily surprised to wake up to an email from apple stating that my iPhone 5 has shipped and will deliver on 9/28. I hope the rest of you who had an original ship date of 10/05 wake up to some good news today too!
 
brholton said:
I ordered mine on 9/14 at 5:30 am est. White 16bg AT&T, mine has been processing since last Friday and not movement at all. Still shows 10/5 delivery date. CC not showing anything either. :confused:
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I was in the same boat, I called apple, and they said they cant proceed with preparing to ship , until the bank approves the hold on your card. So it could be your bank taking a long time to approve and post the hold from apple. After I got off the phone with apple, I checked my bank and sure enough there was a charge for the full price of the phone. Now My order says preparing for shipment. Also , the apple rep said once the charge appears on your card, your phone will ship within 5 business days because thats the max time they can put a hold on your card until it physically shipped.
 
64g att Black ordered at 5:30 am central on 9/14 just changed to Processing. (Funny timing--I was just considering canceling due to the hoopla over scuffing. But I do personally like the black better than the white. Kind of a tough choice.)
 
got my email this morning and its scheduled to be here on the 27th, shipping to my work and I'm out on the 27th and 28th :eek:
 
Shipped!!!

Mine shipped and delivery date moved to 27th Sep instead of Oct. 5th! thats only 5 days away... yahooooooo!!!!!! :D:)
 
I bought it on sep 14 at 6:00 am

Black iphone 5 16gb eta is october 5. It said preparing for shipment yesterday some time around 4:00 pm and it still says it. Anyone know when it will ship?

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rooah1 said:
Mine shipped and delivery date moved to 27th Sep instead of Oct. 5th! thats only 5 days away... yahooooooo!!!!!! :D:)
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When and what time did u preorder. Also did you pre order through apple.com? ALSO WHAT CARRIER DO U HAVE?
 
Ugh.
I ordered my fiancé's phone 10 minutes after mine at 5:15am 9/14. AT&T 32GB. on Apple.com. Went to preparing for shipping yesterday AM and then TODAY this morning awoke to an e-mail with shipping with delivery on 9/28.

While mine...which was ordered 10 minutes before exact same phone, is still preparing for shipping. And I've had a pending charge for it on my Amex for 2 days....ugh.
 
Preparing for Shipment finally this morning, card charged. Moved from 10/2 to 10/5....

Ordererd at 4:30AM Eastern, pretty ********** ridiculous... :mad:
 
kryptticAZ said:
And If I cancelled my order on the 20th so I could walk into an Apple store on the 21st only to find out they had none in stock, resetting my wait to 3 more weeks, then that would be my fault too, right?

It's really simple: Apple should be fulfilling orders according to who paid first. I assumed that stock would be available well before October 5th--AND I WAS RIGHT. The issue is that Apple chose to screw those who already paid and let walk-in customers buy them instead.

BTW, Apple didn't sell 2 million phones in one hour. That was the preorder number for 24 hours. I ordered as soon as the system let me and in the middle of the night. It's clear that Apple chose to hold back most of their inventory for the retail stores to generate huge lines and publicity. They didn't even set aside enough preorder inventory to meet one hour worth of demand in the middle of the night (3 AM EST) on a weekday.
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Apple IS fulfilling orders according to who paid first, which probably explains why you're in the Oct. 5 boat (as soon as the system let you in, you say?). Also, Apple did not gather up every pre-ordering person's money, say "Muahahaha!" and then take half of the 4 million iPhones available for purchase and ship them to stores. Your logic doesn't make sense. The company obviously reserved those 2 million phones and shipped them to the stores before they even got our money, they are way, way too big and professional of a company to decided with less than a week to go for a store release that they're going to start playing around with the store inventory like that. Yes, Apple chose to "hold back most of their inventory for the retail stores" but it wasn't to "generate huge lines and publicity", it was to sell their phones, obviously. The huge lines and publicity is just what comes with an Apple release.
 
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nicusor said:
Bull on that...based on ALL previous iPhone releases and all marketing surveys Apple could've easily manufactured double or triple the stock they had. It's brilliant marketing on their part, sucks to be part of the preorder group.
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If you followed the weeks building up to the iPhone 5, you'd know (or remember) that they were having manufacturing problems (on top of the embarrassingly bad working conditions in China and problems in that area) and many news outlets suggested there would be limited stock, hence people urging others to preorder vs go in store. So no, the stock they had is the stock they had.
 
thehype31 said:
Same boat here. Went to preparing to ship at 4 pm eastern last night, date changed from 10/2 to 10/5. 16 GB white AT&T phone ordered at 4:05 am eastern.
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I have both a black 16GB and White 16GB in the same scenario! "Preparing for shipment" since 4 yesterday, originally ordered at 4:05 on 9/14
 
kryptticAZ said:
And If I cancelled my order on the 20th so I could walk into an Apple store on the 21st only to find out they had none in stock, resetting my wait to 3 more weeks, then that would be my fault too, right?
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Why assume that? If you want it bad enough, get there early enough in the line. Plenty of people did that and got it on launch day. Others cancelled their Oct 4th preorders and ordered from at&t et al. so they could still get it on launch day.

The fact remains that you had the opportunity to cancel the order when the delivery date changed but chose not to do so.
 
Mine atill says processing & no charge to my card. Im about to cancel & switch to a galaxy just because of this ****ed up way of treating its customers. Ive been on the fence about switching but now im definitely done. Ill write a letter & share. Ive owned every iphone since launch & this has been the most screwed up way to skew sales. Ill never buy an apple product again & make sure they inderstand that in the letter.
 
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