Here's mine that sent yesterday. Didn't realize all the typos---geeze.
I'm writing to say a couple things. First, I'm a huge fan of all your products and what I see as your company philosophy. In the last 30 days I have convinced 3 people to switch to to MacBook pros or MacBook Air. One was a complete stranger in best buy while was buying a camera lens.
Anyway, the second thing I wanted to say is how utterly swindled I (and many others from Mac forums) feel after waking up in the middle if the night to per order new phones. I missed the original date by minutes, no big deal. It happens. But then people ordering 10 and 12 hours after me were getting shipped. That's aggravating but different locales and carriers, I can see it happening I suppose.
So I get off work today and go get in line at AT&T and was near the front so I pull out my iPhone to get my order pulled up to be ready to cancel my back order and buy in the store. But rather conveniently my order had just been marked prepared for shipping so no option to cancel. Of course it still says it isn't available to ship for two weeks from last Friday. Looking at forums this morning apparently this was done to hundreds probably thousands of people. This appears to me and others as a way to stop people from canceling back ordered phones to buy store stock. Stock that should be arriving on folks doorsteps today rather than store shelves anyway.
People who pre ordered phones offered to pay sight unseen, we weren't waiting to read reviews or play with a store demo. We trust what you build. I know the tech news blogs don't post pictures of the people getting up in the middle of the night trying to get through like they do of the long lines and big crowds. Or pictures of the people meeting their ups driver at the door aren't as newsworthy as photos of triumphant customers walking out with their trophy gadgets.
We have a house full of apple products and that won't change as long as you keep innovating as you do. My new phones will show up when they show up. I'll use it and enjoy it. What I won't do anymore is take time out if my day to walk up to total strangers in best buy to tell them why I love my MacBook Pro and why they might also. Or drag my computer to my dads office to show people what they are missing.
You did wrong by people who offered to pay early for phones. You traded loyalty and real human to human marketing for photo ops at retailers in the news today.
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Yeah we did. The actual date they charge our card isn't relevant here. We gave our cc numbers. We did this thinking it was the fastest way to get our phones. Nobody here I don't think, seriously thought it would be so simple to walk into a store and just buy one off the shelf after the whining that apple was doing over the amount of preorders.
They sold the same batch of phones twice. Period. Sold them to us, delayed shipping so they could put them on store shelves and sell them again.
Keep defending it if you want, people have every right to be upset with this situation. If apple wants people to stand in line at launch day to get products that's fine, but don't take people's money for those same products in a preorder and then sell them at retail stores.