Thanks, i rarely use panorama mode. Unless i read this thread i wouldn't of known. You wouldn't want to be using it as a spirit level though lol.
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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
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Thanks, i rarely use panorama mode. Unless i read this thread i wouldn't of known. You wouldn't want to be using it as a spirit level though lol.
Instead of BMA220 or BMA180, they should have chosen BMA280 for better accuracy. It is 14 bit digital acc with the noise level 120 microg/sqrt(Hz). The size is slightly smaller than BMA220. The cost may be higher than BMA220 though.
An update from my Genius appointment earlier this evening.
He scanned my case notes and confirmed I needed a replacement. I asked if that would be a new retail unit but he said no it would be a refurbished unit "that might contain some recycled parts". I said that I didn't want a refurb as I was still within my 14 day return period. He went back to the notes and saw I bought it online, so he said I really needed to send it back to them for a refund.
I had overheard that they had 64GB Space Grey in stock so I asked if I could buy one of those as long as we could test it was OK first? Of course, they just needed to get it from upstairs.
Whilst we waited we chatted about the problem. The genius wondered how much I actually used the level app, to which I replied the problem also affects games, camera apps etc that rely on the level. I showed him my perfect 4S, so he tested his 5, and lo-and-behold it was out by a degree. By this point a second genius was also interested, so he tested his 5 and it was also a degree out.
The new 5S arrived and it took a couple of minutes to activate it. Meanwhile genius two had checked the store display units and quietly reported to the first genius that they were ALL showing the problem (which I knew having tested them earlier). Of course the new 5S was 2 degrees out i.e. worse than my current 5s. So I thanked them for trying and said I would get back to my support guy for what to do next.
Based on this:
1) This was genuinely news to the staff, so, assuming Apple know about this problem, they are doing a very poor job informing their support staff in the stores.
2) It looks to me like it is a widespread problem that affects the 5 as well as the 5s and 5c (I have not seen a perfect 5 they have all been at least a degree off). I can understand how new hardware can have problems, but how on earth did Apple not pick up this problem with the 5 during beta testing of iOS7 and the new level display in the compass app?
3) My 5s (which is 0 degrees long edge and one degree off short edge and when flat) is as good as any 5s, 5 or 5c that I have seen (having checked colleagues phones, display models etc). The only phone I have seen that is perfect in my 4s.
I hope talk to my support guy again tomorrow. My return deadline is next Tuesday. Im hoping they might agree to extend this from 14d to 30d, in the hope an iOS7 update fixes this. My 5s is probably as good as it gets, and if I return it I will have a long wait for another online order to appear. Having used my 4s for the last couple of days, Im missing the bigger screen and touch ID, so keeping my 5s is now looking more attractive, even with this problem.
My year old iPhone 5 is 0 degrees out all round.
I'm thinking of returning my 5S to the Apple store tomorrow and switching back to my 5 for a few weeks until they hopefully resolve this issue.
Had I been outside of the 14 day return period I would have certainly held out without trying to get it swapped under warranty as it's clear from reading this thread that it would not make a difference.
I'm thinking of returning my 5S to the Apple store tomorrow and switching back to my 5 for a few weeks until they hopefully resolve this issue.
Had I been outside of the 14 day return period I would have certainly held out without trying to get it swapped under warranty as it's clear from reading this thread that it would not make a difference.
Thanks for letting us know. Concerning point 1) I have made similar experiences in the Apple store nearby. I had my appointment on Thursday and the Apple staff didn't know anything about this issue. And I really believe this is the case. I checked one of the 5C's in the store too, it was also out (can't remember how much). The 4S was fine.
I am outside my 14 days period, so they would have given me a refurb. I don't have problems with that. But as I reported a few pages back, after my Genius spoke to others in the back, they decided not to give me a refurb unit. They said (carefully) that there might be a software update on its way to fix this. Well, "might"' "could", etc is vague, but the any refurb is likely to be faulty too, so I thought it is actually sensible to wait, since I am outside the 14 days window (if not, I think I would have returned my unit to EE, where I got it from). I will exchange for a refurb if after a few weeks no software update has solved the problem. At the moment I believe (hope) that a software patch will do the trick.
I returned my 5s (off by neg 6 or 4). Annoying when playing games or attempting to take panoramic shots.
Placed online order for 2 of them, hopefully by the time they come, one of them is 0 or -1.
Sadly though, I'm back on a iPhone 4 until they arrive haha!
Placed online order for 2 of them, hopefully by the time they come, one of them is 0 or -1.
Sadly though, I'm back on a iPhone 4 until they arrive haha!
Yes it is a dilemma. I returned my 5s last week and decided to wait for a fix to be applied but I do miss it and if a fix is not forthcoming over the next 2 or 3 weeks I may just bite the bullet and get another 5s and live with the problem.
I could get a new unit and keep returning it every coup,e if weeks back to the retail store but I am not sure if they would be happy with me doing that
If they aren't happy about that they should get the product right in the first place.
I just had my GB appt in Apple MK (UK) who basically said that there is no issue with the 5S's and as the sensors are different they didn't apply a fixed value to the level app(like they did to previous generations). They completely refused to replace it and said with 5S's you need to put it on a level and the press the screen to set the 0 value which didn't make much sense to me as it defeats the object ! They also said they would be advising apple care to not give out false information to us customers and that the 5s's need are all fine. In regards to games they said that the developers need to apply updates to capture the functions of the new sensors so the they are properly calibrated before playing.
I have no idea what to do now. If I ring apple care will they still send me a express replacement or is their new official Line to keep us quiet.
Mondays my last return day and any advice would be much appreciated.
Thanks
I have no idea what to do now. If I ring apple care will they still send me a express replacement or is their new official Line to keep us quiet.
Mondays my last return day and any advice would be much appreciated.
Thanks
AppleCare express is the best option but it may fix nothing. I got lucky. Although I'm feeling the signal isn't as strong as the last one.
So if they are telling you that then where did they get that information from because AppleCare representatives don't seem to have that same information
Returned my old/1st one (week 39) with -5/-6 and bought a new unit:
Nice Name: iPhone 5s (UK/Europe)
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 35 (September)
Model introduced: 2013
Capacity: 16GB
Memory - flavour: xx
Factory: C3 (China)
I was a little bit disappointed, that I received an "older" one, but unlike expected: perfect zeros on back and sides. A little rattle on power-button, but I can live with that.
Nice Name: iPhone 5s (UK/Europe)
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Space Gray
Production year: 2013
Production week: 35 (September)
Model introduced: 2013
Capacity: 16GB
Memory - flavour: xx
Factory: C3 (China)
I was a little bit disappointed, that I received an "older" one, but unlike expected: perfect zeros on back and sides. A little rattle on power-button, but I can live with that.
I think that maybe the best option because the retail stores have clearly been given this message to pass across. Just hope AppleCare will still process the express route unless they turn around and say the same thing.
They said apple care have got the wrong information and this message will be fed back to them. Either way they were never going to give me a replacement and said all of theirs had exactly the same +/- degree readings.
I'm just confused as to what to do? Maybe all the 5s's are correct and the apps will need to be updated to make use of the new 5S sensors??
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This adds to my confusion - if there are a number of perfect 0 units coming through then I need to either return on exchange mine out.
This whole situation is becoming quite annoying now with conflicting information from both AppleCare and Genius Bar's!
I can't stand going to the GB, most of them are rude and/or don't have a clue. Most of them are liars too. The iphone 5s level is no different than any previous iphone when it comes to function. Tapping the screen to 0 it only offsets the difference and does not calibrate. You can have the iphone against the wall at a 45 degree angle and tap the screen to 0 it, what does that prove or provide??? I have a friend that lucked out and got a perfect level 5s, lucky her. All her games and stuff work fine and this crap about app designers having to update their apps is BS. Camera + for example just came out with an update a couple days ago and when using the horizon line, my pictures are slanted. App designer had even posted comments here stating that they're going to have some problems with creating app that use the gyro and stuff. Those GB people are helpful in most cases and if this doesn't get fixed by software soon, I'm going to do a UPS exchange. I spoke (3 times) to an Apple Tech Supervisor who informed me that it is a problem and seems wide spread and that they have made it a high priority. I also told him about the bad experiences I've had in the past with the GB employees and he told me to call him when and if I'm ready for an exchange. I'm going to wait it out for a while. The media needs to aware of this. I've emailed and tweeted CNN a couple of times now and still nothing. I hear of so many people getting screwed over by dumb GB employees, I'm going to try and avoid that route. Cheers!!
Thanks for the advice. I'm in agreement with what your saying and I definitely got fed a load of rubbish in order for them to prevent giving me a replacement. I'm going to call AppleCare on Monday and ask for a ups replacement. Does that automatically restart the 14 day return period?
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Can someone also tell me how to test the pano mode on the native app to highlight the gyro issue? Is there something specific I should be looking out for?
Not all GB employees are like that. The staff at the Bath store are always very friendly and obliging. They refunded my phone with no questions asked.
excellent
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indeed
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what a load of bs. u still inside 14 days?
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result !
well done.
I would be scared to apply the infamous eagerly awaited software fix
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agreed much better to buy online and not have to deal with a so called genius.
apple care cam only send you a service replacement, if u bought online u need to call the online after sales. if u bought in store u need to go back to point of purchase return for refund and buy new.
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if u r in 14 days they have to refund no question asked, I guess if the don't look u up and down like a weirdo then yes they are friendly.
My 14 days runs out Monday and I bought from the online Apple Store. Will need to call the after sales team and ask for an express replacement. I suppose this will be a white box one?
I'm just concerned they may try to feed me the same info as th GB today and basically say that the phones are fine and you need to 0 it everytime so the phone knows the correct level.
And the last thing I want is too get a replacement that is worse than my current week 39:
-3 flat
-2 long edge
-2 short edge
This is definitely the worse apple issue I have faced throughout the 10 different purchases I've made over the years!
The fact that some members are receiving fully functional 0 all round devices shows that it's a hardware fault!
Very annoyed and frustrated at the mo!
I'm just concerned they may try to feed me the same info as th GB today and basically say that the phones are fine and you need to 0 it everytime so the phone knows the correct level.
And the last thing I want is too get a replacement that is worse than my current week 39:
-3 flat
-2 long edge
-2 short edge
This is definitely the worse apple issue I have faced throughout the 10 different purchases I've made over the years!
The fact that some members are receiving fully functional 0 all round devices shows that it's a hardware fault!
Very annoyed and frustrated at the mo!
Not sure and I don't think it will restart your 14 day return if you call and arrange a UPS exchange. Also, I won't take their word for it either. Google don't that to me with a tablet, I felt tricked. Since you're still within 14 day, I would go back to the GB and try to get the same employee and first of tell him that the information he provided you about tapping the screen and all that stuff is incorrect and BS. Then inform him that since he would not do an exchange within your 14 days, you're going to return it. That's what I would do and then keep a look on this site for an update to see if it's safe to do another purchase. So I would return it and then sit & wait. Cheers!!
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Oh, never read this post before I replied. Since you purchased it online, your have to call them and return it by UPS. If someone that's honest on the phone, he/she will tell you that this is a known issue and currently being worked on. They may try to get you to keep the unit and wait for a possible software patch. I was thinking there was something wrong with my iphone a couple days after I purchased it but was thinking my kitchen table wasn't level. So I didn't pay any attention to it until I started seem a lot of site talking about it and by that time I was the 14 days. If I wasn't, it would have been returned. So if I were you, call them to return no matter what they tell you. Cheers!!
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Looking on CNN for any media coverage about this topic and came across this. Wow.
http://money.cnn.com/2013/10/09/technology/mobile/iphone-5s-review/index.html