iPhone 6S (+other iOS devices) not waking up *confirmed*

Have you encountered this issue yet?

  • Yes

    Votes: 695 56.6%

  • No

    Votes: 533 43.4%
  • Total voters
    1,228
deadsoul said:
Today I returned that piece of crap, I going to keep my 5s for another year, thank god I did not upgrade and it's still on 8.4.1... I'm tired of dealing with this many calls to support and they kept saying restore and more excuses. It's unacceptable paying a lot of money and have this kind of issues with a "premium device".
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Don't worry - what you have, regardless if it is software or hardware - the issue is on their end and it IS a showstopper. You're in your right to return it, and I am sure they understand that this is not an individuals problem but something that affects a handful of their customers. Surely exchanging it for a new one shouldn't be a problem.
 
Floris said:
Don't worry - what you have, regardless if it is software or hardware - the issue is on their end and it IS a showstopper. You're in your right to return it, and I am sure they understand that this is not an individuals problem but something that affects a handful of their customers. Surely exchanging it for a new one shouldn't be a problem.
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The thing is that this was my second replacement and had the same problems... So I decided to take my money back and keep my 5s that it's still on 8.4.1 working perfectly fine, and I don't wanna upgrade :mad: thank god I did not sell it. Hope you all guys get your phones fixed or replaced but my experience has been a complete nightmare...
 
I'm glad that I found this thread today because this happened to me this morning, early. I thought it was a one-off.

Does anyone know if this has been reported to Apple?
 
deadsoul said:
The thing is that this was my second replacement and had the same problems... So I decided to take my money back and keep my 5s that it's still on 8.4.1 working perfectly fine, and I don't wanna upgrade :mad: thank god I did not sell it. Hope you all guys get your phones fixed or replaced but my experience has been a complete nightmare...
Click to expand...
That's just coincidence, and yes, super frustrating. If you get lucky 3x in a row, ask them to give you lottery tickets though. Unless that whole store has a bad batch of that particular phone.
 
Summary for TL;DR. This has been reported many times, it's been mostly fixed in 9.1PB4 and 5 and is 99.99% (nothing can be certain) not a hardware issue. There appear to be a few cases still happening on PB5 that may be from other weird combination of steps or apps.

Returning your phone or reloading will usually do nothing (unless you get off iOS 9 totally as one person did!).

Please read more of the last part of the thread for more details.
 
My husband's IPhone 6S Plus 128 GB AT&T model that was restored from backup is having this problem for several days now. He's been rebooting it daily to get around having it sneak up on him. I have the same model in a different color set up as new and it's fine so far.

I still have my 6 Plus running iOS 8 around as a backup for alarms and texts via wifi just in case mine goes wonky too. I'm keeping my iPad on iOS 8, too.

iOS 9 is a disgrace if it means people can't trust their brand new expensive iPhones. I get that it's doing more than ever before with 3D Touch. But jeez, whatever happened to "It just works."

My husband refuses to scratch everything and set up as new because he's not convinced it will fix everything at this point. And he frankly doesn't have the time right now.
 
leesweet said:
Summary for TL;DR. This has been reported many times, it's been mostly fixed in 9.1PB4 and 5 and is 99.99% (nothing can be certain) not a hardware issue. There appear to be a few cases still happening on PB5 that may be from other weird combination of steps or apps.

Returning your phone or reloading will usually do nothing (unless you get off iOS 9 totally as one person did!).

Please read more of the last part of the thread for more details.
Click to expand...

I was originally tending to think this was a pure software issue also but what I'm wondering is why we never saw this issue when we were testing 9.0 betas on iPhone 6/6+. Could it be a combination of iPhone 6s/6s+ hardware with 9.0 software?

No one had this issue when testing 9.0 betas 1-5 on older hardware.
 
I'm pretty sure there are reports of this on older hardware back in the thread, but it could be mainly some interaction between 9.x and the new hardware (3D touch? Who knows...). Good point and hard to prove/explain until someone tells us later what the actual bug/fix was.

It may still have multiple causes, with a few cases still being seen on 9.1B5.
 
Brand new 4 days old, happened this morning at work, full battery.

iPhone 6s, 64gb, space grey, iOS 9.0.2.
Non responsive black screen, hot home button.
Hard reset temporary solution.

Not impressed, come on Apple!
 
fan232 said:
Brand new 4 days old, happened this morning at work, full battery.

iPhone 6s, 64gb, space grey, iOS 9.0.2.
Non responsive black screen, hot home button.
Hard reset temporary solution.

Not impressed, come on Apple!
Click to expand...

exact specs and model ^ my 6S bought at apple store on 10/12 a week ago

same thing happened and had to hard reset.

missed my alarm this morning.... not a happy person right now.

frankly, the last version of IOS i thought that was rock solid was 5.1.1

apple should get their sh** together.
 
I gotta chime in here: iPhone 6S Plus, 128GB, 9.02. No new app added: I just restored from my iPhone 6 Plus via iTunes.

Reboot happened when I am in the middle of using an app: browsing Safari, reading news in Flipboard, opening an article in Reddit app, etc. It seems the issue happen when there is some data being processed.

I tried to check the log file (Settings --> Privacy --> Diagnostic & Usage --> Diagnostic * Usage Data) after each reboot and there is no log on whether it was the app causing it. The only thing I see is the log that the phone just rebooted.

{"name":"Reset count","bug_type":"115","os_version":"iPhone OS 9.0.2 (13A452)"}
Incident Identifier: CA8F6E01-1ACE-492E-8EBA-9DCED859E9D1
CrashReporter Key: a01c015718d6d16fc4fa06d2c8515ddcbaf16651
Date: 2015-10-19 13:26:23 -0700
Reset count: 1
Boot failure count: 0
Boot faults:
Boot stage: 0
Boot app: 699307688
 
Running iOS 9.0.2 on my 6S and having this same issue. Phone turns off randomly at least once a day and only resolved by doing a reset. Hopefully they come up with a solution soon.
 
LouiseG said:
Just watched my phone die. Might be a separate issue but phone was open on home screen when all of a sudden it went all multicoloured lines then shut off. I physically had to turn it back on.
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ImageUploadedByTapatalk1445302004.530751.jpg


Does this data make any sense to anyone to see why my iPhone done the above?
Just to see whether it relates to this threads issue or if it's a separate issue altogether?
 
If you didn't have to hard reboot (hold down power and home until restarted) it's not the same issue.

If all you did was hold the power and it started, it just turned itself off and that's different.
 
I am wondering if I should just get a replacement. Not only am I having the issue in this thread, but sound cuts in and out like on key sounds, it doesn't always make click sounds and I have had some screen flicker instances. I am concerned.
 
Teach4 said:
I am wondering if I should just get a replacement. Not only am I having the issue in this thread, but sound cuts in and out like on key sounds, it doesn't always make click sounds and I have had some screen flicker instances. I am concerned.
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Just seeking opinions.
 
What I noticed when it happened to me is that the iPhone could still be pinged by my Apple Watch. That was the only thing that still worked.
 
leesweet said:
Maybe I'm missing something... For those that have the problem and are on 9.0.2: is there a reason you aren't loading the public beta? Seriously.

I and most people on it have had no problems in almost two weeks (since PB4 came out l).
Click to expand...

Well you seem to be missing the fact that there have been reports of the same problems even on PB4 and PB5 - less perhaps but then there are many less people running the betas. It's enough to know that the betas so far are NOT a guaranteed fix, so why should people make the effort and take the risk of installing them if they don't want to?

For the record, launch day (samsung) 6S 128Gb, still 9.0.2, on the charger every night, no problems whatsoever with either waking up or home buttons getting warm. I have to wonder whether it's at least partly hardware for some people.
 
Dented said:
Well you seem to be missing the fact that there have been reports of the same problems even on PB4 and PB5 - less perhaps but then there are many less people running the betas. It's enough to know that the betas so far are NOT a guaranteed fix, so why should people make the effort and take the risk of installing them if they don't want to?

For the record, launch day (samsung) 6S 128Gb, still 9.0.2, on the charger every night, no problems whatsoever with either waking up or home buttons getting warm. I have to wonder whether it's at least partly hardware for some people.
Click to expand...

For me, less hardware, more a certain software configuration. Maybe email fetch settings, or some app running in background which has a problem with iOS9. Seeing as it spans back generations of devices and the instances have been dramatically reduced since 9.1 beta 4 (completely for me) it makes hardware unlikely.
 
Knock on wood, but I've had my 6s (9.0.2) for over a week and have had no issues. Perhaps it's the Samsung chip keeping mine stable. ;)
 
Happened to me this morning. Phone was unresponsive when I woke up, and the home button was very hot. 6S 64GB 9.0.2. I'd seen the threads about it here so it wasn't a surprise. Just a disappointment.

At least it's just a buggy phone and not a buggy car.
 
Early last week I talked to a rep who had me reset my 6s from scratch. Took hours to get everything back just the way I had it before. Then about four days later it happened again. This time it died in the evening, which was a first. I went to grab it off the couch and it was locked up. Hooked it up to Xcode on my mac to see if I could get any info about what was happening but nothing. This was the first time I noticed how freaking hot the home button was! Talked to the Apple rep again (I've got a guy assigned to my case that I talk to each time) and they're shipping out a new phone sometime this week because it's definitely not a software issue and their engineers want to look at it.

On the plus side, maybe I'll get one of those TSMC iPhones that has 15 minutes of better battery life under ideal conditions, lol.

I hope there is some kind of compensation from Apple for dealing with this whole mess. My 6 Plus was a buggy mess that I had to deal with for a year and now this, which has required me to spend a lot of time setting up all my apps again, all of my settings, and each time you restore your phone from scratch you have to wipe the Apple Watch too and set it up again. I mean, otherwise my 6s was flawless. But it can't be locking up at random times with a burning hot home button. That just seems, at best, dangerous.

Apple quality is really crapping the bed lately.
 
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