iPhone 6S (+other iOS devices) not waking up *confirmed*

[Clpersonal]

Today is day 1 of using my iPhone 6S plus ios9.1 and it has already auto shut down to black screen more than 5 times today!!! Extremely frustrating. When the phone came in factory settings it was also shutting off while I was charging it. I brushed it aside but now that it is still happening I am upset. I have not set up Touch ID before so this should not be a factor. Previously I was using iPhone 6 and have also updated to ios9.1 but it ran smoothly without issues. So does this sound like I have a hardware or software issue?? I have reported to Apple support and the nearest appt at their service center is next week!

 

[Dented]

I'm on an iPhone 5s but have been experiencing massive problems just like this with iOS 9 and 9.1.

I actually started having problems with iOS 8 in May 2015. My first iPhone 5s (which was 6 months old) turned off one morning and could not be turned on by force starting, and was undetectable by iTunes.

The replacement was working fine with iOS 8, until 2 weeks ago when I updated to iOS 9. Since upgrading to iOS 9, my touch ID stopped working, and I would notice in the morning that the phone had restarted in the middle of the night, while on the charger. A few days later, I unplugged the phone from the charger at work, and it began cycling between the apple screen (about a minute at a time) and the blue screen of death (about 2 seconds) before turning off and beginning the cycle again. I attempted to hold down the home button and power button for up to a minute at a time, and nothing could restart it. It was 5 months old. To make matters worse, my 2010 Macbook Pro was getting repaired at the time, after crashing while trying to install El Capitan OS X, so I couldn't plug it into my computer to try and back it up to iTunes, either. I ended up having to take the 5s into the shop as well, and the phone was undetectable in iTunes. In a matter of a few days, Apple's updates had ruined both my Macbook and 5s completely.

Verizon provided me another replacement 5s (my third in a year) about a week ago, which has been now crashing 2-6 times a day. Periodically it turns off while I'm using it, other times it restarts on its on while charging, other times it just turns off and I have to hold down the home button and power button for a minute to get it to restart. This morning I had another flash of the bright blue screen of death, but it luckily came back on. Like many others, I'm thinking there may be something corrupt in my iTunes backup that the updates simply cannot handle, and am about to wipe my phone and restart. I took it into Apple 2 days ago, and they ran the diagnostics and the long list of crashes, and said there was nothing else wrong with the phone, just to update everything I can (the operating system as well as apps), as often as I can. The employee had me update to 9.1, saying it may fix it - it has crashed 7 times today, alone. I have little confidence in any of their updates fixing anything at this point. As a sidenote, my Macbook Pro STILL will not run El Capitan, and is still in the shop with Apple after 2 weeks. Diagnostics show "nothing wrong with it," a new hard drive has been installed, and yet it still crashes constantly since the update.

If anyone knows of a class action suit against Apple regarding all of this, please let me know. I'd love to join.

You have my absolute sympathies but I have to say your issues sound more serious and more pervasive than the specific problem described in this thread. I don't think it's the same issue.

You seem to have been very unlucky to be honest. My aged 2009 MacBook Pro updated to El Capitan without issue and is running it just fine; in fact if anything it's a bit of a non event and barely discernible from Yosemite for me in all honesty, certainly not the sort of update I'd expect to upset anything.

 

[Clpersonal]

Today is day 1 of using my iPhone 6S plus ios9.1 and it has already auto shut down to black screen more than 5 times today!!! Extremely frustrating. When the phone came in factory settings it was also shutting off while I was charging it. I brushed it aside but now that it is still happening I am upset. I have not set up Touch ID before so this should not be a factor. Previously I was using iPhone 6 and have also updated to ios9.1 but it ran smoothly without issues. So does this sound like I have a hardware or software issue?? I have reported to Apple support and the nearest appt at their service center is next week!

I restored and back up for a 2nd time and still having the same crashing problem.

 

[wakinghour]

I'm on an iPhone 5s but have been experiencing massive problems just like this with iOS 9 and 9.1.

I actually started having problems with iOS 8 in May 2015. My first iPhone 5s (which was 6 months old) turned off one morning and could not be turned on by force starting, and was undetectable by iTunes.

The replacement was working fine with iOS 8, until 2 weeks ago when I updated to iOS 9. Since upgrading to iOS 9, my touch ID stopped working, and I would notice in the morning that the phone had restarted in the middle of the night, while on the charger. A few days later, I unplugged the phone from the charger at work, and it began cycling between the apple screen (about a minute at a time) and the blue screen of death (about 2 seconds) before turning off and beginning the cycle again. I attempted to hold down the home button and power button for up to a minute at a time, and nothing could restart it. It was 5 months old. To make matters worse, my 2010 Macbook Pro was getting repaired at the time, after crashing while trying to install El Capitan OS X, so I couldn't plug it into my computer to try and back it up to iTunes, either. I ended up having to take the 5s into the shop as well, and the phone was undetectable in iTunes. In a matter of a few days, Apple's updates had ruined both my Macbook and 5s completely.

Verizon provided me another replacement 5s (my third in a year) about a week ago, which has been now crashing 2-6 times a day. Periodically it turns off while I'm using it, other times it restarts on its on while charging, other times it just turns off and I have to hold down the home button and power button for a minute to get it to restart. This morning I had another flash of the bright blue screen of death, but it luckily came back on. Like many others, I'm thinking there may be something corrupt in my iTunes backup that the updates simply cannot handle, and am about to wipe my phone and restart. I took it into Apple 2 days ago, and they ran the diagnostics and the long list of crashes, and said there was nothing else wrong with the phone, just to update everything I can (the operating system as well as apps), as often as I can. The employee had me update to 9.1, saying it may fix it - it has crashed 7 times today, alone. I have little confidence in any of their updates fixing anything at this point. As a sidenote, my Macbook Pro STILL will not run El Capitan, and is still in the shop with Apple after 2 weeks. Diagnostics show "nothing wrong with it," a new hard drive has been installed, and yet it still crashes constantly since the update.

If anyone knows of a class action suit against Apple regarding all of this, please let me know. I'd love to join.

The only thing following around each of your device replacements is iCloud, which has been known to be corrupted. Or Verizon is giving you replacements that are poorly inspected. Let us know what your results are.

 

[myztikal47]

I have an iPhone 5 that has had this issue since iOS8, I never really thought much of it, I thought it was normal. But there are many times where I've missed texts/emails on it because the phone didn't "wake up." I would press the home button to check the time, and all of a sudden all the texts and e-mails would pop up.

In fact, last night someone sent me a text at 11:30pm, when I hit the home button on the phone at 12:30am, the text popped, and I thought I had just received it. But when I checked the time the actual text was "received" or was supposed to be received, it showed 11:30pm.

I've also had this happening to my iPhone 6+. I don't use iCloud to backup ever, I only use my computer and keep my backups local. In the beginning I tried the reset all settings, restoring the phone many times, etc....but the issue would always come back after about a week and so I just gave up and have been dealing with it.

 

[AppleMan2015]

I experienced this 2 times so far. Put my alarm on put the phone in the charger. Wouldn't wake up. I resent it both times and it is good now.

 

[AppleMan2015]

I experienced this 2 times so far. Put my alarm on put the phone in the charger. Wouldn't wake up. I resent it both times and it is good now.

 

[Dented]

I have an iPhone 5 that has had this issue since iOS8, I never really thought much of it, I thought it was normal. But there are many times where I've missed texts/emails on it because the phone didn't "wake up." I would press the home button to check the time, and all of a sudden all the texts and e-mails would pop up.

In fact, last night someone sent me a text at 11:30pm, when I hit the home button on the phone at 12:30am, the text popped, and I thought I had just received it. But when I checked the time the actual text was "received" or was supposed to be received, it showed 11:30pm.

I've also had this happening to my iPhone 6+. I don't use iCloud to backup ever, I only use my computer and keep my backups local. In the beginning I tried the reset all settings, restoring the phone many times, etc....but the issue would always come back after about a week and so I just gave up and have been dealing with it.

Not the same problem as I understand it. It's not a case of the phone only waking up when you press the home button, but the phone NOT waking up at all. Also seems Touch ID related, which obviously doesn't apply to your 5.

 

[myztikal47]

Not the same problem as I understand it. It's not a case of the phone only waking up when you press the home button, but the phone NOT waking up at all. Also seems Touch ID related, which obviously doesn't apply to your 5.

Ah, well, I guess both of my phones have some type of other issue then. I thought it would go away when I got the 6+, but unfortunately it still exists .

 

[Clpersonal]

I restored and back up for a 2nd time and still having the same crashing problem.

So i woke up this morning and my 6s+ shut down in the middle of the night again but the battery life when from 100% before i went to bed to 28% while it was shut down??? How is this possible????

 

[skwood]

So i woke up this morning and my 6s+ shut down in the middle of the night again but the battery life when from 100% before i went to bed to 28% while it was shut down??? How is this possible????

Because it isn't shut off, the screen is not being driven but the phone is still on.

 

[Clpersonal]

Because it isn't shut off, the screen is not being driven but the phone is still on.

So its a hardware problem?

 

[skwood]

So its a hardware problem?

No it's something to do with the display driver according to some, app incompatibility according to others. All I know is that 9.1 fixed it for me so hardware unlikely.

 

[P71Jeff]

If you've had to disable major features of the phone then you haven't really solved anything; there isn't any inherent problem with Touch ID in iOS 9 so the real issue may well be in your phone, and you are simply masking the problem by turning that feature off.

If it was me, I'd turn all that back on and just use the phone; if you're unable to do that (because it starts locking up again) then take it back. You've paid a lot of money for this.

I turned those 2 feature off per what wakinghour said close to the start of this tread and as I said no shutdown so far except for the 1, I did turn on ID touch again with no issue yet but its only been a few days tho

 

[mikeyg54]

iOS 9.2 PB 1 is out. I hope it helps those still having issues. I've been fortunate, as some others have stated, in that iOS 9.1 PB 4 and 5 and the public release of 9.1 resolved the issue for me.

 

[Clpersonal]

I turned those 2 feature off per what wakinghour said close to the start of this tread and as I said no shutdown so far except for the 1, I did turn on ID touch again with no issue yet but its only been a few days tho

I tried to setup my iphone 6s plus as new with very few apps and no touch ID last night. it still froze on its own in the middle of the night (alarm did not go off of cos). And when i force reboot it, the battery went from 100% before i went to bed to 47% in the morning. And it has gotten worse this morning, every time it goes to sleep it won't wake up.

 

[obidawsn]

I thought I had this fixed. A couple of weeks ago, after having the issue persistently, my phone's battery died. When I got a chance, I plugged it up and charged it back up. I noticed that I didn't have this issue, again, for about a week and 1/2. I had meant to come on here, again, to report the update. But, the other day, after unplugging it from the charger, it was on, but a minute or two later when I went to unlock it, it wouldn't wake up. The problem has been getting worse. This morning, I found that it would lock up every time it went into sleep mode. I did do a little on the phone, this morning (including playing a game for a couple of minutes), but I soon noticed that my battery was down to 34% (after being fully charged overnight). I haven't been doing anything out of the norm (including playing the game, since I tend to play it every morning during some down time), and I have never seen it drop that fast.

I haven't updated to 9.1, yet, though, but with other people reporting, I don't know if that will even fix it. I also haven't completely restored my phone from new, but I didn't want to do that, either, if it wasn't going to fix the problem, as that's a huge pain (especially as many of my apps/games would start from scratch). This is very annoying and also caused me to oversleep and not pick up my son from school one day (my work schedule has me sleep during the day) when my alarm didn't go off.

With my experience, it seems to be a power/battery issue. As letting it completely die seemed to fix the problem for a while, and it started up, again, soon after unplugging it. Maybe the inconsistencies could be in how it is being charged. The cable/charger being used, length of time being charged, etc. Who knows?

I forgot to mention that I'm using an iPhone 5S using iOS 9.0.2

 

[cableguy84]

I experienced this last night whilst making a phone call 6s plus 128 9.1

 

[e93to]

I experienced this last night whilst making a phone call 6s plus 128 9.1

While making a call? That's bad... Correct me if I'm wrong, but is this the first case where phone blacked out during use? I haven't followed all the posts on this thread, but all of the reported cases seem to involve being left unused for a period time

 

[Clpersonal]

I thought I had this fixed. A couple of weeks ago, after having the issue persistently, my phone's battery died. When I got a chance, I plugged it up and charged it back up. I noticed that I didn't have this issue, again, for about a week and 1/2. I had meant to come on here, again, to report the update. But, the other day, after unplugging it from the charger, it was on, but a minute or two later when I went to unlock it, it wouldn't wake up. The problem has been getting worse. This morning, I found that it would lock up every time it went into sleep mode. I did do a little on the phone, this morning (including playing a game for a couple of minutes), but I soon noticed that my battery was down to 34% (after being fully charged overnight). I haven't been doing anything out of the norm (including playing the game, since I tend to play it every morning during some down time), and I have never seen it drop that fast.

I haven't updated to 9.1, yet, though, but with other people reporting, I don't know if that will even fix it. I also haven't completely restored my phone from new, but I didn't want to do that, either, if it wasn't going to fix the problem, as that's a huge pain (especially as many of my apps/games would start from scratch). This is very annoying and also caused me to oversleep and not pick up my son from school one day (my work schedule has me sleep during the day) when my alarm didn't go off.

With my experience, it seems to be a power/battery issue. As letting it completely die seemed to fix the problem for a while, and it started up, again, soon after unplugging it. Maybe the inconsistencies could be in how it is being charged. The cable/charger being used, length of time being charged, etc. Who knows?

I forgot to mention that I'm using an iPhone 5S using iOS 9.0.2

You should go to Apple and get a diagnostic test done. Turns out my problems were HARDWARE related. In case anyone wasn't following, my phone kept showing turning off/black screen (unresponsive) many times a day on its own and i had to reboot it to get it running again. I was only using my iphone 6S+ for 3 days! So i got a replacement set at the service centre.

 

[obidawsn]

You should go to Apple and get a diagnostic test done. Turns out my problems were HARDWARE related. In case anyone wasn't following, my phone kept showing turning off/black screen (unresponsive) many times a day on its own and i had to reboot it to get it running again. I was only using my iphone 6S+ for 3 days! So i got a replacement set at the service centre.

If getting into the Apple store wasn't such a pain. I hate how they handle things. If I go to the store, they want me to have an appointment, but if I go online, sometimes the earliest appointment I can get is a few days away. I can't always just schedule my life around when they can fit me in. I have to go when I find time to do it. I like Apple products, but dealing with their customer service in the store is horrible. If they are that busy that they can't fit me in for a few hours (or even a few days) away, then what does that say about their products? Usually, when I go in and ask, I don't see very many people (other than a few browsing around). So, to me, knowing that their products are pretty good, then it's a lack of customer service. I believe the whole appointment thing is a way to make them look more prestigious or something. No other store would treat their customers that way.

Besides, I have an iPhone 5s, which would be out of the warranty, so I doubt they would give me a replacement. I never had problems with it until after updating to iOS 9. So, to me, it's a software issue. If it's something to do with how it's relating to the hardware (drivers, communication, etc.), then I get it, but that's still a software issue. Could some phones (even iPhone 5s') have a certain hardware issue that only got noticed because of something in iOS 9? Maybe, but since it's happening in other devices, I doubt it. It's definitely their fault, though, and they need to fix it, but I don't see a hardware replacement happening.

 

[cableguy84]

While making a call? That's bad... Correct me if I'm wrong, but is this the first case where phone blacked out during use? I haven't followed all the posts on this thread, but all of the reported cases seem to involve being left unused for a period time

Yea the call was still in progress so i had to do a hard reset mid call

 

[macduke]

Apple sent me a new 6s last Thursday and I've been using it for a week without issue. Next week I'm going to call back the guy handling my case to see what they figured out from the device I sent in. He also said I might be able to get some sort of compensation for all my trouble doing tests, restoring my devices and setting them up from scratch, etc if they determined the device had an issue. The serial number for my new device starts with F. Last week I'm pretty sure I read something about that meaning it comes from a different factory. My original device, if I remember right, started with a D? However, both devices have Samsung processors, so I won't get that tiny battery boost.

 

[LouiseG]

Mine is still playing up. Not updated to 9.1 yet as currently abroad. Phone was sitting on table locked for a few hours and when I went to use it nothing! Had to reset it to get it back on. That's two issues I'm having now along with the multicoloured lines and it turning off.

 

[rdna]

I haven't had any lockups or freezes since I shut off TouchID and went to a four number passcode. I had multiple lockups before that with Touch ID and an alphanumeric code. I'm running 9.1 on a 6+.