Carrier iPhone 7/7+ Sprint Pre-Order Thread

[AppleB]

Update #2
Too long of story to write but now it's Monday to get the new order going and possibly a Tues delivery. FML
I wish I could take a drink. LOL.
But I've been sober 8 years thank God.

 

[Sherman Kurts]

Honestly, I think the complaining and tracking updates are coincidence. Trust me, I have bitched and moaned to everyone possible and nothing has changed. I really think that Sprint is in waaaaay over their head, and we are suffering. They really just don't know how to handle the demand, and the incompetence is showing through.

 

[MzJanelle]

I just sent an email to the escalations department. Not sure what it will do.

 

[uknation87]

It was a lot easier then I thought also. Don't forget to backup on iCloud first. Turn your new phone on follow steps. Sign in with your iCloud account. You're old phone will ask a few confirmation questions

it was my first time also. Was a lot easier then I anticipated. No worries, don't forget to backup your iCloud Account before transferring data. Before you start your new phone process it's going to ask if you want to use your sim or the sim the new phone came with. I used the new sim it came with

Still waiting on my old phone to back up using the cloud but I just want to confirm that I don't have to swap sim cards from my old phone to new one... correct?

I would prefer to use the sim card in my phone and swap my contact, pictures and so on if possible.

 

[BradCaldwell]

Honestly, I think the complaining and tracking updates are coincidence. Trust me, I have bitched and moaned to everyone possible and nothing has changed. I really think that Sprint is in waaaaay over their head, and we are suffering. They really just don't know how to handle the demand, and the incompetence is showing through.

I have a feeling you're right. I just got off a chat with them and was told that they have phones in the warehouse but they can't ship them fast enough. No one at Sprint has a clue.

 

[Sherman Kurts]

__

 

[koberhauser]

They don't. I ordered the 7+ JB 128 GB around 8:45 AM on 9/9 and someone just posted they received their shipping notification and they ordered after I did. The sprint rep I am talking to just copied the same info on the front page. They are not giving out any extra information.

 

[Sherman Kurts]

I have a feeling you're right. I just got off a chat with them and was told that they have phones in the warehouse but they can't ship them fast enough. No one at Sprint has a clue.

The "warehouse" hahahaha, the reps now know that they can tell you the warehouse and get you off of the phone. They know that we have no way of actually knowing if the phones are at the warehouse.

 

[BradCaldwell]

Has anyone else who contacted them via Twitter had them mention Team Marcelo Claure?

 

[TeeShorty]

This process is irritating. I got so pissed that I almost just cancelled my order and got a 6S Plus. A Sprint rep just told me that they don't have any Rose Golds in the warehouse; that's why the date changed.

 

[uknation87]

The "warehouse" hahahaha, the reps now know that they can tell you the warehouse and get you off of the phone. They know that we have no way of actually knowing if the phones are at the warehouse.

I know that the VP of Customer Care (Marci) has a direct contact within that department. She confirmed my phones were there, had my tracking number and everything at least 30 minutes or so before I received anything "officially" from Sprint.

The typical "rep" on chat or answering the phone doesn't know anything more than you or I when we go the "my order" page.

That said, I seem to recall seeing someone pop over here from either the AT&T or Verizon saying that a lot of the same things were happening over there as well. Supply and demand versus shipping actual hands on product is a brutal process it seems.

Good luck to those of you who are still waiting on shipping confirmation.

 

[AppleB]

The "warehouse" hahahaha, the reps now know that they can tell you the warehouse and get you off of the phone. They know that we have no way of actually knowing if the phones are at the warehouse.

I'm my case I'm glad that Sprint finally realized or admitted that my phone was lost. Either stolen after a shipping label was created at their warehouse or lost or stolen by UPS.

 

[uknation87]

Has anyone else who contacted them via Twitter had them mention Team Marcelo Claure?

I did once or twice and he never responded and their twitter handle responded basically the same way every single time. Please DM with you pin and order # so they can look into it.

 

[Sherman Kurts]

I know that the VP of Customer Care (Marci) has a direct contact within that department. She confirmed my phones were there, had my tracking number and everything at least 30 minutes or so before I received anything "officially" from Sprint.

The typical "rep" on chat or answering the phone doesn't know anything more than you or I when we go the "my order" page.

That said, I seem to recall seeing someone pop over here from either the AT&T or Verizon saying that a lot of the same things were happening over there as well. Supply and demand versus shipping actual hands on product is a brutal process it seems.

Good luck to those of you who are still waiting on shipping confirmation.

I was told by an escalations team member that my phones were at the warehouse, he then called me, unsolicited, and told me that he lied (unintentionally), and that they were still on backorder. He said that all anyone can go on is what sprint updates the orders to. He said that in my case, the order was updated to "at the warehouse" before it was actually at the warehouse. He wasn't sure how that happened.
Once again, if you complain then have your information updated, I think it is more coincidence than anything. I don't think sprint is intentionally holding on to anyones phones, I think they are intentionally holding on to information, so as to keep us in the dark regarding our phones.

 

[Sprintsux]

Still waiting on my old phone to back up using the cloud but I just want to confirm that I don't have to swap sim cards from my old phone to new one... correct?

I would prefer to use the sim card in my phone and swap my contact, pictures and so on if possible.

Still waiting on my old phone to back up using the cloud but I just want to confirm that I don't have to swap sim cards from my old phone to new one... correct?

I would prefer to use the sim card in my phone and swap my contact, pictures and so on if possible.

Man I'm sorry was busy. After signing in my sprint and hitting support and then swapping devices it should show the phone your switching to then it's going to ask if you want to keep the old sim or use the sim that came with the device. I used the sim that came with the new phone. Everything came out good

 

[Dystoxin]

Just got tracking for 7+ 128 Jet Black. Ordered in store on 9/9 around 3pm est

damn man that is exactly what im waiting on. i ordered a little bit before that so hopefully i get my email today saying it shipped.

 

[SprintSCREWSpooch]

I'd love some a**hat to comment on our "lack of humanity"....

I dare you, lol

Still dealing with this...

 

[koberhauser]

damn man that is exactly what im waiting on. i ordered a little bit before that so hopefully i get my email today saying it shipped.

Me too. I actually ordered at 8:45 AM for the same phone on the same day and still am seeing no movement on my order.

 

[AppleB]

I was told by an escalations team member that my phones were at the warehouse, he then called me, unsolicited, and told me that he lied (unintentionally), and that they were still on backorder. He said that all anyone can go on is what sprint updates the orders to. He said that in my case, the order was updated to "at the warehouse" before it was actually at the warehouse. He wasn't sure how that happened.
Once again, if you complain then have your information updated, I think it is more coincidence than anything. I don't think sprint is intentionally holding on to anyones phones, I think they are intentionally holding on to information, so as to keep us in the dark regarding our phones.

When I first complained to Sprint Corporate someone from Marci's team contacted me and magically my shipment went from waiting for UPS to in transit but it wasn't in transit. What made it go to in transit was the Sprint warehouse or Marci's rep changing delivery instructions to be delivered to my UPS facility.
UPS told me when the sender makes these changes the status will change to in transit. In transit doesn't mean it was scanned by UPS.

 

[Sprintsux]

Once I choose to use the new sim and

Man I'm sorry was busy. After signing in my sprint and hitting support and then swapping devices it should show the phone your switching to then it's going to ask if you want to keep the old sim or use the sim that came with the device. I used the sim that came with the new phone. Everything came out good

once you agree to the new terms of your contract. It'll take you thru the steps. It's basically as if

Man I'm sorry was busy. After signing in my sprint and hitting support and then swapping devices it should show the phone your switching to then it's going to ask if you want to keep the old sim or use the sim that came with the device. I used the sim that came with the new phone. Everything came out good

its basically like your signing in after a master reset. Start the process then sign in your iCloud then everything should transfer over the place a call to make sure you have service.

 

[cave1238]

I'm stuck between a rock and a hard place, I ordered the 7+ 128 MB on 9/10 and still have nothing except the email this morning about the delivery date of 10/4-10/11 pushback which was supposed to ship by today, I've been in email contact today with Joan Subelka who is Senior Analyst in escalations and said she escalated my order and still cannot confirm a ship date. I can order the same phone in the 256 version through Best Buy and have it delivered Tuesday, just having a hard time deciding, is Best Buy reliable on their ship date.

 

[manoots]

I ordered online about 3-4hrs ago.

And yes, the lease/installment will be added to your sprint bill.

Im about to cancel my sprint order and go to best buy. I can have it on Tuesday vs end of October. How would iphone forever work and does the credit/ leasing adjust?

I tried calling BB and Sprint, no one knows.

 

[mrappletech]

When is my iPhone 7 Plus Gold going to ship? On sprint.com/myorder it told me today was the day. And waiting for my shipment email.

 

[JTfilmFX]

Hey guys. I ordered on the 10th and hadn't received a satisfactory response from any of the reps I spoke with via chat or over the phone.

It wasn't until I tweeted my experience directly to Marci's twitter profile, and I said they were about to loose an over-10-year customer with 5 lines attached to my account. Surprisingly, she responded very quickly and asked that I DM her with more details. Within a few hours from that, I received a call from someone in her office and they apologized and said my order was in the next batch and they said they'd call back later that night with tracking. Late last night, got the call and the t#. They said it was shipping next day air. I just now received my device. I suggest continuing to email and tweet her and any other high ranking official with sprint. Go through everyone you can. None of us should ever have experienced this debacle.

 

[JoeGlock730]

Same mine is coming Tuesday, did you pay extra for 1 day shipping?

Yes