its not quite like that. its right on the join. looks like this. not too sure if its that visible in the photoDoes it look like this? Mine had it; wiping with a lot of pressure with a microfibre cloth got it off completely!
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going to call apple now
great, thanks!
Well that's terrible - really you should be able to keep yours in the meantime.Just got off the phone to apple. Very apologetic and have offered me a replacement JB Plus. I now have to send back my defect model and wait for a new one to arrive. No direct swap available in any store. Fun times
You think tomorrow for us then ?
I know. Im tempted to just keep because I am inpatient and the defect isn't visible in the case but really, I paid £820 for it. I expect it to be perfect.
If you decide you want a new one, call back, ask to speak to their supervisor. Eventually you will get someone who will give you their email address and phone number and will take over the case for you.
Back on hold because the returns email doesnt include all the information I need to process this return. Really is a shambles. Been on hold for 22m after being told by another rep that my return number isnt valid
Escalate, escalate, escalate! It will get sorted.Back on hold because the returns email doesnt include all the information I need to process this return. Really is a shambles. Been on hold for 22m after being told by another rep that my return number isnt valid
Wow, now this rep cant give me a time frame at all and is saying they will do their best to try get the phone to me before the advertised date of 6th december on my new order. This is a joke. Really not sure what to do.Escalate, escalate, escalate! It will get sorted.
Absolutely-I saw a similar post a few days back, the Genius Bar guy allowed the customer to keep the damaged phone until the replacement arrived in store. Might be worth pushing for that scenario.
