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Used ATT site. Set up my cart last night, got in this morning at 7:52 EDT, and it let me complete my order. 9/19 delivery. Easy!
 
After 2 hours 36 minutes I was finally able to place my order. (UK)

I had to completely delete the Apple Store app and re-install. After that - it took 12 seconds for my order to go through. I think my cache had clearly got messed up as buying over web-browser was also blocked and wouldn't go through.

Oh my days the worst iPhone pre order I have ever experienced.

iPhone Air 256 Black - delivery on 19th. It better be good.
 
Yeah it is super interesting that if I go in without a preorder I get a 9/19 delivery date, but since I ordered early this morning and with a preorder I get a later date. 9/25
 
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Yeah it is super interesting that if I go in without a preorder I get a 9/19 delivery date, but since I ordered early this morning and with a preorder I get a later date. 9/25
Yep. Drives me crazy. And, really I cannot work from home on 9/25 so... I guess if it doesn't get changed to 9/19 I will have to figure out how I actually get the phone. :(
 
I’m still lost xD How is it possible that as soon as my pre-order link opened, it gave me Sept 25 as the delivery date? I placed the order, and then just two minutes later, I checked as a regular user in the Apple Store — same model, same storage, everything identical — and it was showing the launch date instead.

Do you think it was a glitch? My order now says "processing" and it says "Sept 25."

If it changes, would I see during "proccessing" or "preparing to ship"?
 
I’m still lost xD How is it possible that as soon as my pre-order link opened, it gave me Sept 25 as the delivery date? I placed the order, and then just two minutes later, I checked as a regular user in the Apple Store — same model, same storage, everything identical — and it was showing the launch date instead.

Do you think it was a glitch? My order now says "processing" and it says "Sept 25."

If it changes, would I see during "processing" or "preparing to ship"?
I am with you. Same thing. I did the pre-qualification so once the store opened I think I hit two buttons and the order was placed by 8:01AM ET. With the 9/25 date. But, for way over an hour the site would still show 9/19 for delivery if I attempted to place a fresh order not pre-qualified. :(

This really seems like something that Apple should fix but no way of knowing if they will or not.
 
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I’m still lost xD How is it possible that as soon as my pre-order link opened, it gave me Sept 25 as the delivery date? I placed the order, and then just two minutes later, I checked as a regular user in the Apple Store — same model, same storage, everything identical — and it was showing the launch date instead.

Do you think it was a glitch? My order now says "processing" and it says "Sept 25."

If it changes, would I see during "proccessing" or "preparing to ship"?

Obviously I don't know anything. But I am absolutely convinced they're going to move up. When I checked an hour after I put my order in, the Store was showing delivery for the exact phone I ordered, to my zip code, by "9/19". But when ordered right after 8am Eastern, I got "9/25." And the same thing for my wife's phone.

If it was just one phone, sure, maybe I was unlucky and got the phone everyone else wanted. But two phones, both ordered by 8:05 Eastern, being pushed back before the store was even online for most people? And then the store still showing both phones as "Delivers to [my zip code]" 9/19" an hour later? And plenty of in-store stock near me? I don't buy it. Especially considering when the phones slip, they generally go to a week-long range, not a specific day.

I think it's an error and will move to 9/19.
 
Obviously I don't know anything. But I am absolutely convinced they're going to move up. When I checked an hour after I put my order in, the Store was showing delivery for the exact phone I ordered, to my zip code, by "9/19". But when ordered right after 8am Eastern, I got "9/25." And the same thing for my wife's phone.

If it was just one phone, sure, maybe I was unlucky and got the phone everyone else wanted. But two phones, both ordered by 8:05 Eastern, being pushed back before the store was even online for most people? And then the store still showing both phones as "Delivers to [my zip code]" 9/19" an hour later? And plenty of in-store stock near me? I don't buy it. Especially considering when the phones slip, they generally go to a week-long range, not a specific day.

I think it's an error and will move to 9/19.
I really hope you are right (and do feel you should be). I am a little shocked that the only place I am still seeing word of this issue is in Chats on a couple of these Phone Websites and not top level articles. Maybe the authors just don't know what to say about it. APPLE!!!! LOL
 
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I'm pretty sure it's not going to change; 25 September remains 25 September. When you click 'Order', it confirms which phone you will get. At that point, it is known where the phone is located or when it will be manufactured and what its delivery path will be. Whatever the reason was why the first pre-order phones took so long to arrive, it still remains and even Apple cannot change it because it would disrupt the entire operational chain. There is no such a think 1st order will be shipped 1st.. I hope I'm wrong, but I have a bad feeling...
 
I am with you. Same thing. I did the pre-qualification so once the store opened I think I hit two buttons and the order was placed by 8:01AM ET. With the 9/25 date. But, for way over an hour the site would still show 9/19 for delivery if I attempted to place a fresh order not pre-qualified. :(

This really seems like something that Apple should fix but no way of knowing if they will or not.
Seemingly not hard to fix. Get all orders with ‘x’ time stamp and below and change dang date.
Where’s the post from MacRumors?
“ People that had order ready and placed when store went live get screwed”
lol
 
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I'm pretty sure it's not going to change; 25 September remains 25 September. When you click 'Order', it confirms which phone you will get. At that point, it is known where the phone is located or when it will be manufactured and what its delivery path will be. Whatever the reason was why the first pre-order phones took so long to arrive, it still remains and even Apple cannot change it because it would disrupt the entire operational chain. There is no such a think 1st order will be shipped 1st.. I hope I'm wrong, but I have a bad feeling...
They had an issue with Upgrade Program orders early on in the program and they fixed it before the phones shipped. So... they might or might not but it is not impossible.
 
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First time I haven’t pre-ordered in years. All because of the lack of black/space gray.

Hoping Apple wakes up and offers the most popular color on their pro line of phones again next year.
 
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It has happened on previous years when a new popular color came out, it "sold out" for launch day within minutes. Now I don't believe this is the case and it's likely more of a glitch (or a test from apple LOL). However, most people reported on the forums that their orders had moved up to "launch day" within a few days after order placement. So I think we shouldn't stress too much about it, and hopefully in a few days we will see dates improve.
 
It has happened on previous years when a new popular color came out, it "sold out" for launch day within minutes. Now I don't believe this is the case and it's likely more of a glitch (or a test from apple LOL). However, most people reported on the forums that their orders had moved up to "launch day" within a few days after order placement. So I think we shouldn't stress too much about it, and hopefully in a few days we will see dates improve.
This forum needs a fingers crossed emoji. :)

But, only time will tell. I really don't want to pick mine up in the store. I like to have time at home to do the phone to phone transfer (it just works better with all the work stuff on my personal phone) but I was really really temped to cancel the order and place it again, I just feared cancelling an Upgrade on the iPhone Upgrade Program would create a nightmare attempting to get the next order in quickly. (And, it would have needed to be an in store pickup that I really didn't want anyway.)
 
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When the Store comes available varies wildly. My iPhone store app came up at 5:02. The iPad I was using didn’t come up until I was done with my order on my iPhone, probably five minutes later at least. It still hasn’t come up on my Safari on my desktop.
I had the same thing happen to me. Went to the store on my phone first then came out to try safari on my laptop. Waited around 10 minutes and the laptop came up. Finished ordering and then a few minutes later the phone finally went to the store.
 
This forum needs a fingers crossed emoji. :)

But, only time will tell. I really don't want to pick mine up in the store. I like to have time at home to do the phone to phone transfer (it just works better with all the work stuff on my personal phone) but I was really really temped to cancel the order and place it again, I just feared cancelling an Upgrade on the iPhone Upgrade Program would create a nightmare attempting to get the next order in quickly. (And, it would have needed to be an in store pickup that I really didn't want anyway.)

I picked up mine a few times over the years and always took it home to set it up. I have work stuff on mine too, so I feel your pain.

This year I am picking it up again. It was strange how delivery was the 25th, but pick up was the 19th. I ended up ordering 2 and canceling the one. 1 was a few mins after launch and the date was the 25th. About 25-30 minutes later I was playing around and saw I can pick one up on the 19th, so I took it, and canceled my 1st order.
 
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lol. It’s 9:08 EST and for most all phones it’s showing for delivery 09-19-25. Yet, everyone is getting 09-25 delivery dates.
Yes, most, but not all. The Pro Max is delayed big time at this point.

It has happened on previous years when a new popular color came out, it "sold out" for launch day within minutes. Now I don't believe this is the case and it's likely more of a glitch (or a test from apple LOL). However, most people reported on the forums that their orders had moved up to "launch day" within a few days after order placement. So I think we shouldn't stress too much about it, and hopefully in a few days we will see dates improve.
It isn't the color, it is the Pro Max. I can go on the site right now at 2:33PM on 9/12 and still get 9/19 delivery date for the Orange Pro version of the phone I ordered. The Pro Max model I ordered though is now listed as 10/6 to 10/13 delivery. The one I ordered at 8:04 is set to deliver on 9/25.
 
Ordered at 5AM as soon as the store opened up. Had prepreordered a 16 Pro Blue and 16 Pro Max Silver. The date for delivery was immediately the 25th but I can go in right now and order both phones to deliver on the 19th....makes no sense. Hopefully it will get updated.
 
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Yes, most, but not all. The Pro Max is delayed big time at this point.


It isn't the color, it is the Pro Max. I can go on the site right now at 2:33PM on 9/12 and still get 9/19 delivery date for the Orange Pro version of the phone I ordered. The Pro Max model I ordered though is now listed as 10/6 to 10/13 delivery. The one I ordered at 8:04 is set to deliver on 9/25.
I think my point was more than in the past Apple has improved on original delivery estimates
 
Yes, most, but not all. The Pro Max is delayed big time at this point.


It isn't the color, it is the Pro Max. I can go on the site right now at 2:33PM on 9/12 and still get 9/19 delivery date for the Orange Pro version of the phone I ordered. The Pro Max model I ordered though is now listed as 10/6 to 10/13 delivery. The one I ordered at 8:04 is set to deliver on 9/25.
Keep seeing this it’s all the pros 1TB pro blue preordered and just did checkout at 8:05am as soon as I was let in.

Bam 25th. It wasn’t the max it wasn’t orange.
 
There’s definitely a larger shipment going to the stores, since they’re showing pickup availability on the 19th, while online orders are showing shipment dates around the 25th. For example, I placed my order right at launch—I got the confirmation email from Apple at 5:01 AM—and still ended up with a delivery date of the 25th.


It seems pretty clear that Apple anticipated limited stock on the iPhone Pro Max, especially in Orange, and reserved more units for in-store pickup. My guess is they’re doing this to drive people into the stores, since once you’re there, you’re more likely to buy accessories like cases, chargers, or AppleCare.


What doesn’t make sense is why they wouldn’t fulfill online launch-day deliveries on the 19th. Apple has updated shipping windows in the past after adjusting inventory, so I’m hoping they’ll do the same here.
 
My gut feeling is, some, if not all, people in the 9/25 crowd will get their phone on 9/19. Happens every year. If not, it’s only a phone and I will live if my arrives on 9/25...others will pitch an absolute fit.
If i remember correctly, last year i got a date later than the release date, when i pre-ordered. But it still ended up arriving the release date anyway. The delivery date changed the day before.
 
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