iPhone XS iPhone XS - momentary stuttering after inactivity

[NJHitmen]

Can you give me an example of where scrolling stutters occurs? What app does it occur in?

I'm also looking for an example like this. Something specific that can be easily reproduced, and where the issue is unmistakable. Because I just haven't been able to see it. I've read a lot of posts in this thread (admittedly, not the whole thing) and I've seen a couple of videos (including some from that Facebook page dedicated to the problem) and I'm unable to reproduce the stutter on my own device.

I do recall some slo-mo videos where I could see stuttering. I suppose I could try recording a vid and slowing it down. Ideally, though, I'd like to hear about an example scenario where I can definitely see the issue without slowing anything down.

I'm sorry if it sounds like I'm minimizing the issue, because that's not my intent. Clearly it's a problem, at least for a certain subset of users. Those folks have every right to complain - loudly - and I hope their concerns are addressed. I'm just having trouble seeing it for myself. If I did, I'd add my voice to the chorus of complaints.

 

[Christo128]

me too.
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It’s almost like you have to change the way your fingers connect to the screen to avoid the stuttering if you know what I mean. Have adapted a swift swipe and release as supposed to constant finger swipe and hold to avoid the nasty jitters.

me too.
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It’s almost like you have to change the way your fingers connect to the screen to avoid the stuttering if you know what I mean. Have adapted a swift swipe and release as supposed to constant finger swipe and hold to avoid the nasty jitters.

I'm also looking for an example like this. Something specific that can be easily reproduced, and where the issue is unmistakable. Because I just haven't been able to see it. I've read a lot of posts in this thread (admittedly, not the whole thing) and I've seen a couple of videos (including some from that Facebook page dedicated to the problem) and I'm unable to reproduce the stutter on my own device.

I do recall some slo-mo videos where I could see stuttering. I suppose I could try recording a vid and slowing it down. Ideally, though, I'd like to hear about an example scenario where I can definitely see the issue without slowing anything down.

I'm sorry if it sounds like I'm minimizing the issue, because that's not my intent. Clearly it's a problem, at least for a certain subset of users. Those folks have every right to complain - loudly - and I hope their concerns are addressed. I'm just having trouble seeing it for myself. If I did, I'd add my voice to the chorus of complaints.

Best way for me is you find someone who is experiencing this problem and you get them to physically show you. Unless someone has got some proper good kit that can film 4K at a very high refresh rate and the video is played back on an OLED device; the human eye springs to mind. Also why are a lot of people saying screen recording solves the stutter issue and indicating that this is because this function forces the CPU out of the idle battery throttling state.

 

[I7guy]

When you have your finger fixed on the screen and scroll up or down; there is jitter/stutter. Some time I give up and close the app. Swiping the finger slowly up and down whilst releasing contact from the screen works better. This happens in the following apps for me but in general the whole system:

Safari
Facebook
Messages
The iPhone setting
All games (panning up and down) especially landscapes
WhatsApp
Messenger
Google maps & the apple maps.
App Store
iTunes Store

Hard to explain but it’s there! And never had it on my older devices. Maybe the 120 hz touch technology needs calming down. But the app closing and opening is a bugger and needs improving.

Thanks for the list. I check safari, messages, settings, whatsapp, apple maps and app store and no stuttering anywhere, not even microstuttering. Which is what I said earlier, different combinations of settings (and maybe hardware) make diagnosing some of these problems difficult.

 

[Christo128]

I'm also looking for an example like this. Something specific that can be easily reproduced, and where the issue is unmistakable. Because I just haven't been able to see it. I've read a lot of posts in this thread (admittedly, not the whole thing) and I've seen a couple of videos (including some from that Facebook page dedicated to the problem) and I'm unable to reproduce the stutter on my own device.

I do recall some slo-mo videos where I could see stuttering. I suppose I could try recording a vid and slowing it down. Ideally, though, I'd like to hear about an example scenario where I can definitely see the issue without slowing anything down.

I'm sorry if it sounds like I'm minimizing the issue, because that's not my intent. Clearly it's a problem, at least for a certain subset of users. Those folks have every right to complain - loudly - and I hope their concerns are addressed. I'm just having trouble seeing it for myself. If I did, I'd add my voice to the chorus of complaints.

Shame as I would have told you to look at the apple forum, but unfortunately that has been taken down. Over 1500 people explaining the issue and saying that they could replicate the issue in apple shops and replacement devices. That forum had some really good opinions and statements from allot of unhappy concerned owners who just wanted to know what the hell is wrong with their phones.

 

[sparksd]

Thanks for the list. I check safari, messages, settings, whatsapp, apple maps and app store and no stuttering anywhere, not even microstuttering. Which is what I said earlier, different combinations of settings (and maybe hardware) make diagnosing some of these problems difficult.

I tried the same and could not replicate on my XS Max. I have animations, etc. activated, nothing turned off. I am not in any way denying that the issue doesn't exist, simply stating that I cannot see it on my XS Max.

 

[Christo128]

Thanks for the list. I check safari, messages, settings, whatsapp, apple maps and app store and no stuttering anywhere, not even microstuttering. Which is what I said earlier, different combinations of settings (and maybe hardware) make diagnosing some of these problems difficult.

I agree with you that there are some people that have found some good workable setting. Like for me,I switched off the attention aware feature and gosh I thought that solved it but as soon as a new update arrived I was back to square one.

 

[Robertoxxxl]

Now I will say differently. Personally, I have been complaining about four times at the customer service point, until I showed what it is and their devices not only started to wonder what to say, after 2 exchanges I reject this option because it's not unofficial software with a better interface scale scaling it's better. This is the best example of this software fault. You pay so much money not to do root and change software but thanks to that we know who is guilty!

 

[Christo128]

I tried the same and could not replicate on my XS Max. I have animations, etc. activated, nothing turned off. I am not in any way denying that the issue doesn't exist, simply stating that I cannot see it on my XS Max.

How long have you had your XS Max ?

 

[sparksd]

How long have you had your XS Max ?

Six weeks so it is likely a newer unit; I've wondered if there is a manufacturing timeline with this. How long have you had yours and have you had the issue since purchase or did it develop over time?

 

[Christo128]

Six weeks so it is likely a newer unit; I've wondered if there is a manufacturing timeline with this. How long have you had yours and have you had the issue since purchase or did it develop over time?

Had the XS since Nov last year. Strange but was also wondering about a faulty batch but my wife’s brand new XR has it as well.

 

[igroeg]

I notice some odd stuttering here and there. But my max is not a stutterfest. ....

Millions of people may not notice it, because either they are used to it, or it doesn't exist. It's hard to say. Maybe auto-brightness is a factor. Hard to say.

Theoretically (besides the users who claim that they don't see it), you have millions of users who don't notice it, millions of users who may notice it and don't care, millions of users who don't speak English and don't even know about MacRumors and/or don't care enough to create an account here or elsewhere to complain about it.

I've tested a few XS models and they've all manifested the issue at hand. I returned mine after 28 days since I was lucky enough to purchase it during Apple's 2018 holiday season (extended return policy). So I had enough time to realize how bad it is before I took it back.

I also think that this thread and the one about the choppy video playback should be combined or something. I suspect that both issues are completely related.

 

[Robertoxxxl]

When I visited the customer service point, they watched exactly what they knew, but they could not confirm anything under any circumstances. Unfortunately, even Apple employees are not able to face hard evidence and hide their company's product for longer. By the way, from now on, from where they introduced IOS 12 colors are less saturated. Until now, the you tube materials are only available in 1080p. Nothing that is important to me on the stick does not change.
[doublepost=1553457677][/doublepost]In close surroundings, at work, friends, family, there are many users of Apple brand devices, there is no person who, after showing it with their own eyes, does not see the effect of smearing, drop in animation flow, general deterioration of color quality after the introduction of IOS 12, can be added to this yet no support for materials above 1080p, This is a premium?

 

[Vexxx]

Like said earlier I returned my max last year because of this inactivity stutter. I am glad that I did not believe guys saying "Apple will fix it soon with an update". Have been enjoying smooth X all this time while others are still waiting.

Told about this to my friend and he said that he has no stutter on his XS. I described the steps and he saw the stutter and laughed that he doesn't care at all. Wish I knew how he does that.

 

[Robertoxxxl]

Like said earlier I returned my max last year because of this inactivity stutter. I am glad that I did not believe guys saying "Apple will fix it soon with an update". Have been enjoying smooth X all this time while others are still waiting.

Told about this to my friend and he said that he has no stutter on his XS. I described the steps and he saw the stutter and laughed that he doesn't care at all. Wish I knew how he does that.

same feelings.

 

[I7guy]

Theoretically (besides the users who claim that they don't see it), you have millions of users who don't notice it, millions of users who may notice it and don't care, millions of users who don't speak English and don't even know about MacRumors and/or don't care enough to create an account here or elsewhere to complain about it.

I've tested a few XS models and they've all manifested the issue at hand. I returned mine after 28 days since I was lucky enough to purchase it during Apple's 2018 holiday season (extended return policy). So I had enough time to realize how bad it is before I took it back.

I also think that this thread and the one about the choppy video playback should be combined or something. I suspect that both issues are completely related.

You forgot one combination, outside of your anecdotal experience, in that millions of users may not be having the same issue and hence don't notice it.
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How long have you had your XS Max ?

I bought the max mid-November.
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Like said earlier I returned my max last year because of this inactivity stutter. I am glad that I did not believe guys saying "Apple will fix it soon with an update". Have been enjoying smooth X all this time while others are still waiting.

Told about this to my friend and he said that he has no stutter on his XS. I described the steps and he saw the stutter and laughed that he doesn't care at all. Wish I knew how he does that.

Can you describe the steps exactly?

 

[Robertoxxxl]

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[Vexxx]

Can you describe the steps exactly?

As in opening post: I just asked him to open some news site with safari, then wait about 10 seconds, as like reading, then scroll. Page does not move immedeatly and stutters before starts to move as it should.

I read newspaper every day with phone so I experienced this a lot, hence returned phone.

 

[igroeg]

You forgot one combination, outside of your anecdotal experience, in that millions of users may not be having the same issue and hence don't notice it.

I forgot it on purpose, because as foolish as it may sound, I believe that this issue is present on every single XS/XS Max/XR.

You either have the issue and you notice/don't notice it/don't care, or you simply don't have it. There's no in-between.

I hope that I'm wrong and this affects only a small number of units. Otherwise it's a disaster.

 

[sparksd]

I forgot it on purpose, because as foolish as it may sound, I believe that this issue is present on every single XS/XS Max/XR.

You either have the issue and you notice/don't notice it/don't care, or you simply don't have it. There's no in-between.

I hope that I'm wrong and this affects only a small number of units. Otherwise it's a disaster.

You reject out of hand the side of "you simply don't have it" - "I believe that this issue is present on every single XS/XS Max/XR". So for you there are no sides for some in-between, there is only one side.

 

[I7guy]

As in opening post: I just asked him to open some news site with safari, then wait about 10 seconds, as like reading, then scroll. Page does not move immedeatly and stutters before starts to move as it should.

I read newspaper every day with phone so I experienced this a lot, hence returned phone.

I tried with cnn.com and no stutter. Smooth as butter.

 

[Robertoxxxl]

I tried with cnn.com and no stutter. Smooth as butter.

You are the chosen Apple, you have the honor of having a device free from defects. Turn to

 

[igroeg]

You reject out of hand the side of "you simply don't have it" - "I believe that this issue is present on every single XS/XS Max/XR". So for you there are no sides for some in-between, there is only one side.

I don't reject the 'don't have it' side. I'm just inclined to believe that that's not the case. And I have every right to.

Like I said, I believe that the issue is present on every device. It doesn't mean that it's true or that I'm right. Though, from my experience with several units, it really looks like it is.

What I don't get is what you trouble-free folks are doing in this thread. Let the unfortunate weep.

We're not here to fight with anyone, but spread awareness.

 

[sparksd]

I don't reject the 'don't have it' side. I'm just inclined to believe that that's not the case. And I have every right to.

Like I said, I believe that the issue is present on every device. It doesn't mean that it's true or that I'm right. Though, from my experience with several units, it really looks like it is.

What I don't get is what you trouble-free folks are doing in this thread. Let the unfortunate weep.

We're not here to fight with anyone, but spread awareness.

I think it's important that people who don't see an issue also speak up. I don't believe it's on every device - but OK, I'll exit the discussion and leave it to the absolutes. Good night and good luck.

 

[igroeg]

I think it's important that people who don't see an issue also speak up. I don't believe it's on every device - but OK, I'll exit the discussion and leave it to the absolutes. Good night and good luck.

I said that it's just my opinion. You have every right to speak up and remain in the discussion.. but we got it. You don't. Good for you. I envy you!

I'm sorry but I don't see how people who 'don't have it' contribute to this thread.

Trust me, I really want you to be right. I want to be wrong.

 

[Robertoxxxl]

On the German-language https://www.iphone-ticker.de/ruckel...iphone-xs-und-xs-max-werden-zum-thema-138455/ describe the problem and the fact of ignoring the case from Apple. What we are talking about Premium equipment class, claims from users are justifiable.