Can you share the URL for these 2 diff pages?
The order status page (where I'm seeing "In Progress" and "Pending Shipment") can be found here:
https://www.wireless.att.com/order_status/
Enter your information in the fields provided (I used my order number) to lookup the order.
The other page (where I'm seeing "Processing") is accessed by logging into your AT&T account, then clicking "My Orders" from the top menu. It's basically two ways to get to the same information, but AT&T displays the information differently on both pages.
Take note that I do not have a Premier/FAN account, for what that's worth. Just a regular customer account.