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iPhone4S Shipment Status: Backordered!
- Thread starter FrankySavvy
- Start date
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I actually ordered on Saturday after 2 pm EST and mine no longer says back ordered either. And it also says 'In Progress' and 'Pending Shipment'.
I also called AT&T and they had said that my order was processed and is at the warehouse awaiting shipment. What are the chances of that being true?
I also called AT&T and they had said that my order was processed and is at the warehouse awaiting shipment. What are the chances of that being true?
I wouldn't worry so much. You have confirmation from AT&T rep AND your order status is listed as "pending shipment". Pretty much means all signs point to yes 😀
I ordered my phone at 10:30am PST on Friday and it still shows numbers in the back ordered column 🙁
I ordered mine Friday around 5:30pm PST and I'm also still getting back ordered. I won't be around this Friday anyway, but I'm not too worried. The order status home page is saying all pre-orders will ship the 13th.
DiamondMac
macrumors 68040
My goodness, what in the world makes you think you are getting it late?
Is everyone just freaking out for absolutely zero reason?
I just thought it was odd since I had ordered on Saturday and my order status says In Progress and it's not back ordered while there are still some with it when they had ordered before I did. Either way, I'm not too worried about when I get it. I'm just glad I'm getting it at all. I'm switching from a BlackBerry to an iPhone, so I'm grateful.
i obviously want it ASAP, but I'm not gonna flip out if I even have to wait 2 or 3 weeks. I literally have the cheapest phone ATT offers. I've lived with it for a few years so I can go a few more weeks if need be. I know people are excited but some of this is crossing the line...
The fact that I've received no email or no status update that shows "delivery expected on 14th" like other people are quoting?
My email says shipped in 14-21 days...
Though today my status checker no longer shows 1 under backordered.
AT&T preorder mayhem
My ordeal on Oct 7 Preorder day:
Well I spent a horrible 45 min on the phone with AT&T for just this issue. I got up a 4 am central time to order my phone and spent 4 hours on the phone with AT&T to get my 64GB phone on order. I was told I had to go through ATT because it was a corporate account. I also took the overnight shipping so I could guarantee I would get it on the 14th.
Today I check and I too see it was listed as backordered. I called AT&T and I was told something completely different than what yall are saying.
When I called to find out what gives, they informed me I would receive my phone in 21-28 days. I explained when I ordered and that I was told I was going to get it Friday. They said "I am sorry you were misinformed but we can refund you your overnight shipping." I explained that I should have gotten one of the preorder phones and it should not be almost a month before I get it. She told me sorry its not what I want to hear but thats the way it is. I then asked for a supervisor.
The supervisor then told me basically the same thing. I said why would I get up in the middle of the night to preorder if I wanted to wait a month to get it? She said she couldn't answer that but there was nothing special about the preorder, there wasn't a set allotment of phones for the preorder and that there is no difference by me ordering at 4 am on the 7th and if she just took my order today on the 10th. They are both insane! She would't listen to anything if I asked for her supervisor she would just start talking louder over me telling me I am sorry thats the way it is. I told her I will consider closing out our corporate account if this is the service we are going to get and she said well I am warning your that you will pay early termination fees. All but one phone on the account were purchased almost 2 and a half years ago and my 2 year commitment won't exist if I don't get the iphone 4S.
So the customer sales rep and her supervisor are saying that backorder is NOT simply how its listed but that it is the same as if we went online and ordered the phone on the 14th and that they won't even ship them out until the 14th.
Now I am NOT saying I believe these two snotty customer service reps (they really talk down to you and sound like they don't care at all, its like they are saying "deal with it or pay early termination fee and either way we win") You know this is the reason most of the time I buy my phones without contracts because it REALLY puts the customer at a disadvantage when dealing with customer service. I know why they do it to ensure they cover thier costs they invest in thier subsidies of the phones but it drives down the customer service. I know when we were with sprint if customer service treated me badly I would say fine transfer me to cancellations (they would then warn me about early termination fees before they would transfer me) I would get to the cancellation person who when they pulled up my account realized there were no fees to be collected and low an behold they would correct whatever I called about and give me a credit for my hassles to keep my as a customer.
At any rate, I am now peeved at AT&T (hence the long post) 😡 but I am hoping yall are right and I will see my phone on Friday. If not, being I live in a small poor town, there may be a 64GB phone at the AT&T store that I could pick up if it doesn't arrive and if I decide to stay with AT&T at that point. Time will tell. Waiting for my corporate account rep at AT&T to call me to discuss the customer service at lunch and see what he does.
My ordeal on Oct 7 Preorder day:
Well I spent a horrible 45 min on the phone with AT&T for just this issue. I got up a 4 am central time to order my phone and spent 4 hours on the phone with AT&T to get my 64GB phone on order. I was told I had to go through ATT because it was a corporate account. I also took the overnight shipping so I could guarantee I would get it on the 14th.
Today I check and I too see it was listed as backordered. I called AT&T and I was told something completely different than what yall are saying.
When I called to find out what gives, they informed me I would receive my phone in 21-28 days. I explained when I ordered and that I was told I was going to get it Friday. They said "I am sorry you were misinformed but we can refund you your overnight shipping." I explained that I should have gotten one of the preorder phones and it should not be almost a month before I get it. She told me sorry its not what I want to hear but thats the way it is. I then asked for a supervisor.
The supervisor then told me basically the same thing. I said why would I get up in the middle of the night to preorder if I wanted to wait a month to get it? She said she couldn't answer that but there was nothing special about the preorder, there wasn't a set allotment of phones for the preorder and that there is no difference by me ordering at 4 am on the 7th and if she just took my order today on the 10th. They are both insane! She would't listen to anything if I asked for her supervisor she would just start talking louder over me telling me I am sorry thats the way it is. I told her I will consider closing out our corporate account if this is the service we are going to get and she said well I am warning your that you will pay early termination fees. All but one phone on the account were purchased almost 2 and a half years ago and my 2 year commitment won't exist if I don't get the iphone 4S.
So the customer sales rep and her supervisor are saying that backorder is NOT simply how its listed but that it is the same as if we went online and ordered the phone on the 14th and that they won't even ship them out until the 14th.
Now I am NOT saying I believe these two snotty customer service reps (they really talk down to you and sound like they don't care at all, its like they are saying "deal with it or pay early termination fee and either way we win") You know this is the reason most of the time I buy my phones without contracts because it REALLY puts the customer at a disadvantage when dealing with customer service. I know why they do it to ensure they cover thier costs they invest in thier subsidies of the phones but it drives down the customer service. I know when we were with sprint if customer service treated me badly I would say fine transfer me to cancellations (they would then warn me about early termination fees before they would transfer me) I would get to the cancellation person who when they pulled up my account realized there were no fees to be collected and low an behold they would correct whatever I called about and give me a credit for my hassles to keep my as a customer.
At any rate, I am now peeved at AT&T (hence the long post) 😡 but I am hoping yall are right and I will see my phone on Friday. If not, being I live in a small poor town, there may be a 64GB phone at the AT&T store that I could pick up if it doesn't arrive and if I decide to stay with AT&T at that point. Time will tell. Waiting for my corporate account rep at AT&T to call me to discuss the customer service at lunch and see what he does.
I'm sad, I ordered Friday morning. Like 1am Alaska time, I didn't know there was a email I had to accept terms of agreement, just accepted it last night.... On status page it say order
Received 10/10/2011...
Says in progress has 3 items sim/phone/freight
Has 1 in ordered Collumn and one in backordered. For each item so 3x each I'm on iPhone btw sorry
Says in progress For status
And all way on right says pending shipment
I ordered from att.. Will I get it?. ): lady on phone said im good but she seemed stupid
I ordered early, but order doesn't go through til I confirm the email? Messed up. Or am I looking at it wrong, I feel like since I accepted email late i lost my position from being one of the first to order. Thats bs if so
Received 10/10/2011...
Says in progress has 3 items sim/phone/freight
Has 1 in ordered Collumn and one in backordered. For each item so 3x each I'm on iPhone btw sorry
Says in progress For status
And all way on right says pending shipment
I ordered from att.. Will I get it?. ): lady on phone said im good but she seemed stupid
I ordered early, but order doesn't go through til I confirm the email? Messed up. Or am I looking at it wrong, I feel like since I accepted email late i lost my position from being one of the first to order. Thats bs if so
Might not be good news for you. I had the same ordeal, ordered around the same time (actually after you technically) but i did the email thing right away and my order status says received 10/7/11 not 10/10.
So it may be going by when you accepted via the email.
I spoke with an AT&T rep today and he said "The iPhone 4s will be shipped on 10/14/11 if it was order before 5:30 pm on 10/07/2011, anything after will be 21-28 days after 5:30 pm." I did not ask if that was EST, etc but he confirmed even though mine still says backordered that because I ordered it at 5am on the 7th that the phone should ship on the 14th via FedEx.
ATT Website.
DATE ORDERED:10/07/2011 SHIPMENT STATUS: BackOrdered Your entire order has been back ordered and will be shipped at a later date. Description The descriptive name of the product(s) ordered. Item Status The shipping status of the item ordered. Tracking Number The tracking number is the number associated with an item in your order that is being shipped. Click the tracking number to go to the carrier's site. Carrier Shipping Date This is the date the item left our fulfillment center. Click the Tracking Number to access the carrier's site to track the shipment of your item. Quantity
Various SIM Processing Our fulfillment center is processing your order for this item. 1
Apple IPH 4S 64GB WHT PHONE Processing Our fulfillment center is processing your order for this item. 1
IPH 4S 64GB WHT PHONE
Apple IPH 4S 64GB WHT PHONE
FREIGHT Processing Our fulfillment center is processing your order for this item. 1
FREIGHT
Last Update:
The items in your order are not in stock. We have placed an order, and your estimated shipment date is as indicated. For more information on your order, please call us at 1-866-391-0749
Header from my email
fromAT&T Order Confirmation order@ecommerce.wireless.att-mail.com
to skeldog99@gmail.com
dateFri, Oct 7, 2011 at 4:49 AMsubjectYour Confirmation for AT&T Order #
DATE ORDERED:10/07/2011 SHIPMENT STATUS: BackOrdered Your entire order has been back ordered and will be shipped at a later date. Description The descriptive name of the product(s) ordered. Item Status The shipping status of the item ordered. Tracking Number The tracking number is the number associated with an item in your order that is being shipped. Click the tracking number to go to the carrier's site. Carrier Shipping Date This is the date the item left our fulfillment center. Click the Tracking Number to access the carrier's site to track the shipment of your item. Quantity
Various SIM Processing Our fulfillment center is processing your order for this item. 1
Apple IPH 4S 64GB WHT PHONE Processing Our fulfillment center is processing your order for this item. 1
IPH 4S 64GB WHT PHONE
Apple IPH 4S 64GB WHT PHONE
FREIGHT Processing Our fulfillment center is processing your order for this item. 1
FREIGHT
Last Update:
The items in your order are not in stock. We have placed an order, and your estimated shipment date is as indicated. For more information on your order, please call us at 1-866-391-0749
Header from my email
fromAT&T Order Confirmation order@ecommerce.wireless.att-mail.com
to skeldog99@gmail.com
dateFri, Oct 7, 2011 at 4:49 AMsubjectYour Confirmation for AT&T Order #
I actually have never gotten an email stating my delivery date... it just says
"Congratulations! With AT&T, you get the nations fastest mobile broadband network* and the best coverage worldwide - more phones that work in more countries**.
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus. Note if your order was placed within the past 24 hours, the order information may not yet be available.
Thank you,
AT&T"
I got 3 separate emails--2 on October 8th, and 1 yesterday.
Good or bad?
"Congratulations! With AT&T, you get the nations fastest mobile broadband network* and the best coverage worldwide - more phones that work in more countries**.
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships. Check your order status online at www.att.com/wirelessorderstatus. Note if your order was placed within the past 24 hours, the order information may not yet be available.
Thank you,
AT&T"
I got 3 separate emails--2 on October 8th, and 1 yesterday.
Good or bad?
I got online on my pc. Called etc. I'm back ordered.... Wtf. Such bs.
I just ordered a lifeproof case to. Lame. Seriously lame
I haunt had a single email since confirmation Friday morning
My new order is 10-10-2011 I got screwed hardcore
I just ordered a lifeproof case to. Lame. Seriously lame
I haunt had a single email since confirmation Friday morning
My new order is 10-10-2011 I got screwed hardcore
It looks as though I have gotten royally screwed by AT&T. I pre-ordered at around 7:30AM on Oct 7th and received a confirmation email right away. I assumed everything was good to go. However, I received an email a couple hours ago saying that my order had been "processed", and when I log into the status page it shows the order date as being today (Oct 10th)! Based on many other screenshots that is clearly not what it should be showing. So basically At&T held my order for over 84 hours before actually "processing" it.
I called them up and, in typical good-for-nothing form the rep states there is absolutely nothing they can do about it because it's the "system" that is in control (whatever the hell that means). That's almost enough to get me to cancel my entire AT&T account and go with a competitor. So it looks like I probably won't be getting the phone for weeks now...
I called them up and, in typical good-for-nothing form the rep states there is absolutely nothing they can do about it because it's the "system" that is in control (whatever the hell that means). That's almost enough to get me to cancel my entire AT&T account and go with a competitor. So it looks like I probably won't be getting the phone for weeks now...
Well, sure, I guess it COULD be completely arbitrary, but every screenshot I see in this thread shows an order date of Oct 7th. Looks pretty fishy to me. Maybe everything will be fine, but I'll be pretty pissed after doing a pre-order (my first time) and not getting the phone until a month from now.
Am I the only one who never got an email confirming me placing an order or anything else?
Also my status is telling me I ordered 10/8 when it was 10/7.
Whenever I try and track the order by its number I get an issue, but when I do it by my number I can check its status. Weird.
Also my status is telling me I ordered 10/8 when it was 10/7.
Whenever I try and track the order by its number I get an issue, but when I do it by my number I can check its status. Weird.
I've not received any email correspondence either. I'm lucky to have printed the order confirmation page, otherwise I wouldn't have my Premier order number either.
I ordered mine in an ATT store around 5:30PM PST on the 7th, received my e-mail at 7PM and still showing backordered for me...
