I understand your frustration. And I agree that Apple dropped the ball so to speak on informing the public of what the real issue is here.
I also understand that a lot of people rely on MobileMe for a lot of their emails and other information, but again, it wasn't down for very long.
It's been 36 hours now and it still doesn't stay up. I'm a long term Apple user who buys Apple specifically to avoid these sorts of problems. I made time to sit down and fix up my MobileMe date once it was up. I will still have to do this, since I have given up with all the bugs and the downtime. That's annoying.
But on it's own, I wasn't so bothered. Everyone is allowed a mistake once in a while. But with the other reported problems and the lack of solid information, it just seems to me that Apple really dropped the ball here, and that we have passed over from honest mistake to negligence.
I've had to deal with Apple mistakes before (bad hardware, online purchasing errors) and in each case I was made aware of exactly what I had to do and exactly what Apple was doing so solve the problem. That's not the case here. No one seems to know much.
Let us not forget that Vista is STILL having issues.
I know, but I pay Apple so that I don't have to put up with similar issues. I trust them to anticipate problems and do their homework. I'm not extremely rich, but I spend more to buy Apple stuff because reliability matters to me.
As far as patience goes, it's our inability to deal with a delay of over an hour that's a big issue. Apple has been pretty consistent with updates and such since the release of OSX. I don't think we all can fully understand what it takes to move your server from .mac to MobileMe, or deal with a release of a new product and new software simultaneously, especially with the incredibly high demand.
It's more than an hour. The news on when these updates were supposed to happen has been almost non-existent. The app store has been up for a day now. The logic of posting them just as North Americans are waking up and/or buying new iPhones is bizarre. It would have been so much easier to have started the updates rolling along with the international sales.
I guess I'm willing to cut anyone some slack, but I'm willing to cut Apple a lot less slack than other companies precisely because they have my custom because of their own high standards.
Cut them some slack, they're still the best computer company out there.
That's true, but they will still be the best computer company even if they slip a long way, and I don't want that to happen. I was less than pleased with the state of Leopard when it was released (although it's OK now), and I worry that Apple is spreading itself so thin that it won't be able to keep up standards.
just restore and try again. Installing the new firmware does take a while but gotta transfer 200MB and install everything.
