Fine as in 20/20? Because I was just laser-corrected to 20/20.
Why did you go through 3-4 Macbook Pros (to the point where you can't even keep count) and 10 ipad airs and retina minis? I mean, it has to be problems.
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All iPads I've Gone Through 6 iPad rMini B/C Screen Issues - Suggestions?
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Fine as in 20/20? Because I was just laser-corrected to 20/20.
Why did you go through 3-4 Macbook Pros (to the point where you can't even keep count) and 10 ipad airs and retina minis? I mean, it has to be problems.
I don't think he, or anyone else, is remotely saying that it won't or can't happen. Read what is being written. Of course it's possible that some people just get unlucky. But when you hear hoofbeats you should think horses before you think zebras...
when i start seeing excessive numbers of returns, and then claims that it has happened before - i'm starting to assume the issue is unrealistic expectations.
Of course it's possible that some people get 5+ duds in a row. It's just more likely that they are being too picky.
Either way, if I bought something and they sent me 5 duds there is no way on Earth I would be looking for a 6th one, I'd be looking for my money back.
Why anyone would tolerate that many unacceptable pieces of hardware is beyond me.
Much of this rant is pretty silly. Sending back an iPad back 6 times is not the opposite of eating at Olive Garden or listening to Justin Bieber as they apply to taste.
If I went to a restaurant that I really wanted to like, I suppose I would send food back once if it was totally unacceptable but I sure as hell wouldn't do it 6 times. Know what I would do? I would leave.
Maybe the rest of us are "numb" philistines who wouldn't know kitsch from Kahlo, but I do know that if I had an "exact natural affinity for light and color" and a particular artist kept offending it such that I left immediately after walking into the gallery, I'd probably stop paying to go to his shows somewhere around number 2 or 3. I mean, what's really going to change in show 6 if shows 1-5 were utterly unacceptable?
but who knows...maybe to someone on your elevated plane of sensation and perception, i'm just yammering away yelling at clouds.
I can't speculate as to what percentage of returned items really are defective as A- unless it's really broken, I imagine it's a subjective call with many of these screen issues and B - I really have no idea how many are being returned!
However i don't see how this keeps the pressure on...sure they can't sell a refurb for quite as much as a brand new unit, but for the ones that are people being "picky" they are only going to have to eat the difference between the cost of a new unit and the refurb price.
What would really put pressure on them is to simply not buy it at all. There are alternatives out there - and good ones at that.
I don't know when i would give up and buy a Nexus, but I am 100% certain that limit is somewhere before 6.
With Android snapping on Apple's heals, now is not the time to be releasing a not-ready-for-primetime release...
My iPad screen is fine (although I am not overly picky about it). I'm more worried about dead pixels, dents, and scratches. Luckily my unit was flawless out of the box in that regard.
I can definitely see someone getting a few dud's in a row especially with how easily damaged these are during the build process (nicks and scratches).
I can definitely see someone getting a few dud's in a row especially with how easily damaged these are during the build process (nicks and scratches).
No, not "lucky," the word is "typical".
The typical user experience with Apple products is not fairly represented on this forum, the people who buy Apple products and never have issues with them is the majority, not the minority as some on here insist.
This forum has turned into an OCD, whiners, complainers and trolls gathering place where it's cool to post anything negative about your experience with Apple, especially if it's not constructive in any way. It's like a badge of honour to have returned 6 products because of some reason the vast majority of Apple users never experience.
Because when it's good, it's very, very good and in my opinion no other tablet compares. I returned 3 iPad 4s and 3 Airs to get a good screen and it was worth the effort for me. Not sure what number I would have stopped at.
Yep, we're all dolts and dupes and don't have the capacity to see things that superior folks on this forum can, yep that has been trotted out and flung in our faces quite a lot on here - it's juvenile and offensive.
PLEASE STOP!
As you are raising the cost of Apple products to all of us!
Hahaha you do not understand how companies work do you? This money would have been set aside years ago and bears no resemblance to the price of units anywhere in the world.
Sorry but after running my company for 27 years, I am betting it is YOU that do not understand!
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No doubt all of the practices do raise the price and I am sure that Apple has it all figured into the price of our toys!
I definitely wouldn't say it's a badge of honor. It's actually been a pain. I have NEVER returned any other electronic device - and I have owned a lot. I am an Apple fan. When Apple stuff works properly, it's better than anything on the market (I'm typing this on a 15" Retina MacBook Pro that is as flawless a computer as I've ever seen). When screens are half yellow, blue, or pink, dark on one side, or plagued with dead pixels and dust under the screen, it's far too distracting for me to use. I wouldn't accept it from any other company, why should I accept it from Apple?
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20/20 here, just tested last month. I run a company, so I buy what I okie then hand it down to my people when I want something different.
Some perhaps, but when paying a lot of money for any product it would be nice to get what you paid for. Realstically, I know this is not the case any more and has not been for awhile. When I get a bum product time after time and an attitude for returning it (while I was being polite - I've learned that), this does not bode well. All that said, when I have received a great product and/or service I say something too (as I did when I bought what I thought was a keeper iPad Air earlier this week.) I am as quick to post that as I am to vent my frustration (and/or belligerent angst.)
I would like the iPad Air to have decent speakers and flawless wifi set up. Not much to ask for really. I'll give a product 3 attempts, before I either stick with what I have, return or try something else. These experiences hammered home that the iPad in any incarnation is not something I need and that's fine.
All I really want from Apple is a serious uptick in Quality Control. Yes, there are many, many folks who walk away with a great Apple product. I have been one of them, I hope to continue that trend. And I hope it continues for others too.
Rolls off computer chair/
I've personally written to Tim cook about my 2011 iMac experience with yellow tints and such, and personally dealt with his assistant.
Apples knows there are some issues, and will usually bend over backwards to get you a good unit. That's through executive relations though. The apple store geniuses have been on numerous occasions a PITA.
Apple needs to step up QC and CR.
Which may have been what the leaked interal memo to all employees was about; and why they are suddenly allowing multiple exchanges without question.
Last year I was iPad banned for actually going to an apple store to do a real time/in person exchange after 3 phone replaced iPads were garbage.
That was difficult to swallow after having to drive a distance (I don't drive) to an actual store to get it dealt with, then being denied without even looking at my product. And this was even suggested by apple over the phone.
Apples knows there are some issues, and will usually bend over backwards to get you a good unit. That's through executive relations though. The apple store geniuses have been on numerous occasions a PITA.
Apple needs to step up QC and CR.
Which may have been what the leaked interal memo to all employees was about; and why they are suddenly allowing multiple exchanges without question.
Last year I was iPad banned for actually going to an apple store to do a real time/in person exchange after 3 phone replaced iPads were garbage.
That was difficult to swallow after having to drive a distance (I don't drive) to an actual store to get it dealt with, then being denied without even looking at my product. And this was even suggested by apple over the phone.
So what do you propose they do to "uptick" their QC?
I would never tolerate multiple failures in an expensive luxury good like an iPad. It's a bummer if something doesn't work out of the box, but it happens. Once or twice and I would return and exchange it. Somewhere around the 3rd or 4th trip i'm asking for my money back.
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i love sushi...but if i got food poisoning at my favourite sushi restaurant i'd probably find a new favourite sushi restaurant...especially if it happened more than once.
As it were, your point is not lost on me. I get it - you want one, and you are willing to put up with nonsense to get it. I just wouldn't be. The laws of probability suggest that getting multiple defective ipads gets exponentially smaller the more units you end up returning. please understand that I am not saying every time you get a new one the chance of it being defective is smaller than it was the previous time - I am saying that the odds of getting 5 or 6 defective units are WAY lower than the odds of getting 1 or 2 defective units.
So, while it's obviously possible that some of these poor people are just unlucky - I am of the opinion that most of them are just being unrealistic beyond simply expecting to get "what you pay for"
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If I got food poisoning from my iPad I wouldn't even try a second, but all I get is a little inconvenience.
Get a pair of glasses, or maybe get an eye check?
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Riiight, that's the solution. My Ford's radio isn't working, let me guess, throw it away and buy a Toyota?
which in the end is really all most food-poisoning is....a little bit of unpleasantness and you're right as rain a day later
I understand what you are saying & i edited my post a bit....it's obviously just as much a judgement call on my part as it is on yours so who am i to say what's best, i'm just not convinced that a significant portion of the repeat-returners aren't being silly.
and if they aren't, Apple should suffer in the market-share sector for it.
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not sure i saw where it was suggested that he throw away his iPad. if your new Ford came with a defective radio and they replaced or fixed it 6 times yet you still didn't have a working radio on your new car - yes, return it and buy a Toyota. Who wouldn't do that?
Brand loyalty is for suckers. I understand that value and worth are subjective and if the opportunity cost of having to return a car 6 times to get one with a working radio is worth it to you to own that Ford then have at it...but to me, I would just buy the Toyota. Ford's not the only game in town.
The issue isn't that it's broken. The issue is that he doesn't like the way it works. Defect and customer dissatisfaction aren't synonymous.
I don't blame you for not wanting to tolerate the failures, I am starting to feel the same way. 3rd time, I ask for my money back.
As a long time Apple user, this trio of faulty iPad Airs are the first time an iDevice was faulty out of the box for me.
The uptick in Quality Control can start by not releasing product before it is thoroughly tested. Apple seems to be releasing way too many products before they are ready lately.
Ultimately, this 3 strikes with the iPad Air led me to the decision that 1) I would rather put that money into a Mac, 2) iPads are not for me and 3) yeah, wait for several generations before even bothering to pick something up.
I also do not appreciate the nasty attitude at the Apple stores when I politely return product. 5th Avenue NYC's help become Mr/Ms. Hyde when you return something lately. That's a lack of Quality Control in the employees too.
As much as I appreciate the design elements of Apple products I am beginning to believe that many new designs are no longer as functional as they were in previous generations.