You all don't get it!
Due to the inconvenience, they have decided to give you the case as a freebie!
Due to the inconvenience, they have decided to give you the case as a freebie!
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Ivyskin Reception Case - shipping confirmation?
- Thread starter edtorious
- Start date
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You all don't get it!
Due to the inconvenience, they have decided to give you the case as a freebie!
Or they are refunding everyone because they dont have the cases, but when they do get them they will re charge you thats what the email looks like
You all don't get it!
Due to the inconvenience, they have decided to give you the case as a freebie!
That would be awesome, but I doubt ivyscam would do this.
I thought Element Case (see mega-long thread) were bad but I have to admit that Ivyskin is worse.
IVYSCAM - scam all the way - even paypal info is BOGUS!
As I mentioned in previous posts, PayPal has already credited my account while they review the scam artist - IVYSCAM. However The IVYSCAM customer service number they list on the paypal page is a totally bogus. I called the (888) number and it is a consulting company.. WTF!?!?! Here is the bogus info from paypal:
Business Contact Information
Customer Service URL: http://www.ivyskin.com
Customer Service Email: support@ivyskin.com
Customer Service Phone: 888-357-8884
As I mentioned in previous posts, PayPal has already credited my account while they review the scam artist - IVYSCAM. However The IVYSCAM customer service number they list on the paypal page is a totally bogus. I called the (888) number and it is a consulting company.. WTF!?!?! Here is the bogus info from paypal:
Business Contact Information
Customer Service URL: http://www.ivyskin.com
Customer Service Email: support@ivyskin.com
Customer Service Phone: 888-357-8884
Federal law pertaining to delayed shipments (online included):
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus02.shtm
http://www.ftc.gov/bcp/edu/pubs/business/adv/bus02.shtm
That's ill-eagle (at least here in the USA). They can't recharge you without your express consent.
This is what I just got:
Thank you for shopping the ivyskin Online Store. We're processing your order now. Visit the concierge section to view your order details and track your shipment.
REFUND CONFIRMATION
Personal Info ****** Total: US $20.94
Date/Time: 28-Jul-2010 07:19:45 PM ET
Transaction ID: 3106247716
Please note that you will receive another email from us that contains the tracking information for your order. Best Regards, ivyskin Online Team.
Do your emails contain the same Transaction ID or is this unique? That would help answer some questions. Does this mean refund of $5 shipping which was promised if received after the 31st, or entire purchase refunded and no case will be shipped or full refund and still shipping the case???
Thank you for shopping the ivyskin Online Store. We're processing your order now. Visit the concierge section to view your order details and track your shipment.
REFUND CONFIRMATION
Personal Info ****** Total: US $20.94
Date/Time: 28-Jul-2010 07:19:45 PM ET
Transaction ID: 3106247716
Please note that you will receive another email from us that contains the tracking information for your order. Best Regards, ivyskin Online Team.
Do your emails contain the same Transaction ID or is this unique? That would help answer some questions. Does this mean refund of $5 shipping which was promised if received after the 31st, or entire purchase refunded and no case will be shipped or full refund and still shipping the case???
I'd bet that is just the "generic text" generated when something is processed. Their ecommerce system is probably as screwed up as their shipping system.
Did you request a refund?
Did you request a refund?
Great info. Very interesting...
According to these rules all of our orders should be retroactively cancelled, and refunds issued.
Sort of, i said if i didn't receive more detailed info by July 27th than I would request a refund. This is their 2nd response to that email. The 1st, that they would refund for shipping if received after July 31st.
Anyone else find it odd that when you track your shipment via Ivyskin's website rather than using the tracking # on the usps website, the carrier is listed as FedEx Next day Express? Is it possible those morons sent these things out today via FedEx overnight so that those of us in the US get them tomorrow? I wouldn't think so but it definitely says FedEx Next day Express when I track it. Weird.
I don't know about the other people that got the email but I did not ask them for a refund and I did not dispute the charge with AMEX (at least not yet). Got the refund email today but I don't even know what it means.
Buying time
Since all the drama about IvyScam is in the iPhone accessories forums, here some updated 411 from the iPad spectrum (my scam story: bought smart case July 12th, supposed shipping of product 3rd week of July, received nothing, sent email, this is their reply):
Hello Robert:
ETA has been delayed to 2nd week of August 2010, and shipping notification
will be send after ETA confirms, Ivyskin offers Xylo T4 case as an interim
to Quattro T5, if interested let us know to send the case and return it
after receiving delivery on Quattro T5. Please let us know if you wish to
cancel your order and it will be done immediately. We apologize for any
inconveniences.
Best Regards
Seth
The most amazing thing about this email? They responded back in 28 mins and 38 seconds. OMG, there's a splash of customer service! *Now, if only they answered their phones... *
I'm not sure if these was an automated response due to the lack of people complaining about not receiving their Smart Case, but *****, better than nothing. *I do find it odd that they're giving me the Xylo T4, instead of the Quad T5. *The Smart Case = (same Quad T5 + de/attachable external battery/clip stand), and the Quad T5 was already available for purchase like a month and a half ago, so they should have some of them...I dunno, I'm just venting now. *This is irritating me so much, buck them.
Guess I'll try to stay optimistic about this, if it makes anyone feel better my case was $100, so if they are scammers, LOL @ me, potential drug money wasted. *Check back in two weeks, mofos, hope y'all get your cases in the meantime. * * * **
*
Since all the drama about IvyScam is in the iPhone accessories forums, here some updated 411 from the iPad spectrum (my scam story: bought smart case July 12th, supposed shipping of product 3rd week of July, received nothing, sent email, this is their reply):
Hello Robert:
ETA has been delayed to 2nd week of August 2010, and shipping notification
will be send after ETA confirms, Ivyskin offers Xylo T4 case as an interim
to Quattro T5, if interested let us know to send the case and return it
after receiving delivery on Quattro T5. Please let us know if you wish to
cancel your order and it will be done immediately. We apologize for any
inconveniences.
Best Regards
Seth
The most amazing thing about this email? They responded back in 28 mins and 38 seconds. OMG, there's a splash of customer service! *Now, if only they answered their phones... *
I'm not sure if these was an automated response due to the lack of people complaining about not receiving their Smart Case, but *****, better than nothing. *I do find it odd that they're giving me the Xylo T4, instead of the Quad T5. *The Smart Case = (same Quad T5 + de/attachable external battery/clip stand), and the Quad T5 was already available for purchase like a month and a half ago, so they should have some of them...I dunno, I'm just venting now. *This is irritating me so much, buck them.
Guess I'll try to stay optimistic about this, if it makes anyone feel better my case was $100, so if they are scammers, LOL @ me, potential drug money wasted. *Check back in two weeks, mofos, hope y'all get your cases in the meantime. * * * **
*
I've ordered the case on 7/8th and
I sent email saying if I don't get my case by today, I want my money back!!
And they sent out an email to me this morning.
"
Thank you for shopping the ivyskin Online Store. We're processing your order now. Visit the concierge section to view your order details and track your shipment.
REFUND CONFIRMATION
Order Information
Merchant:IvySkin
"
lol ~
THey just canceled my order!!!!! Wow!!!
I was expecting, we shipped it just wait type of email, but they sent out refund confirmation email. So they never sent it even though I got the shipping tracking number!!! wow..
I sent email saying if I don't get my case by today, I want my money back!!
And they sent out an email to me this morning.
"
Thank you for shopping the ivyskin Online Store. We're processing your order now. Visit the concierge section to view your order details and track your shipment.
REFUND CONFIRMATION
Order Information
Merchant:IvySkin
"
lol ~
THey just canceled my order!!!!! Wow!!!
I was expecting, we shipped it just wait type of email, but they sent out refund confirmation email. So they never sent it even though I got the shipping tracking number!!! wow..
If they got enough chargebacks the credit card companies might have suspended their privileges and gave everybody refunds.
What we knew all along despite customer service adamant that they had sent them, this company should be shut down
You guys are going to love this. I actually called Ivyskin just now and got a human being on the phone! I immediately asked what was going on with my order and he looked it up. He told me that my order had been refunded because I requested a refund. I told him that I did no such thing so he looked it up and found an email I sent to them. In my email I mentioned the fact that my tracking information hadn't changed at all and I wanted to know why. I also asked why they had reviews on their site that were dated before the cases had even been shipped out. Finally, I told them that a lot of people were pissed about the situation and gave them a link to this very thread. I told them that the company's rep was taking quite a hit and that they might want to jump in and let people know what's going on.
Anyway, the guy told me that they interpreted my email as a threat and intimidation and refunded my money for that reason! He also told me that macrumors is shady and that there are a lot of people on here that work for Ivyskin's competitors who are spreading false information about Ivyskin. Of course I told him that they are the ones who are being shady by posting false reviews on their website. He tells me that those reviews are from people in the business. He said that they send out free cases to people ahead of time so that they can review them before the general public gets them. Sure. I then told him that it's also shady that they sent out tracking numbers when the packages haven't even been shipped. The guy then tells me that the cases were damaged in shipment and that they never went out! I asked him why Ivyskin support told me that if I have a tracking # that means the item actually shipped. He tells me the item did ship. Wait, what? It's just lie after lie with these guys. First they told me it shipped, then they told me it didn't ship because the cases were damaged, then he tells me it did ship.
I again ask him why I have a tracking # that shows no progress whatsoever. He tells me that I'm lucky I got a tracking # at all because people who are ordering now are not getting a tracking # right away. I say what good is a tracking # when it doesn't show any progress. I then ask him why the carrier is listed as FedEx Next Day Express and he tells me it's a system glitch. I ask him where the cases ship from. He tells me the West Coast or New York. I ask where mine shipped from. He says he doesn't know. At this point we're just going back and forth and the guy is clearly getting angry with me. He tells me that I'll have the case by tomorrow or August 2nd. Then he says July 31st or August 2nd. Which is it, tomorrow or July 31st? He says that he never said tomorrow. Argh! The guy is talking in circles and doesn't know what he's saying. He tells me that I'm getting a refund. I say I don't want a refund, I want my case. I never once mentioned the word refund or chargeback in my email. He says you'll have your case by July 31st or August 2nd. I ask him why I'm still getting the case if they refunded my money. He says that the case had already shipped, and once I get it I'll need to send it back to them. If I decide I want to keep it, I need to call them so that they can send me an invoice. If I don't call them, they're going to call me. Whatever.
He goes on and on about how much of a demand there is for these cases, yada, yada, yada. I don't know what to believe with these guys. It's clear that they're in way over their heads and they've screwed this up beyond belief. I urge you guys to keep calling until you get someone on the phone. It's actually comical to hear them try to explain this mess. If there was a damaged shipment don't you think they would have either posted that information on their website or emailed their customers to let them know what happened? Of course not - that makes too much sense. Instead they just lie about it and hope that people will keep quiet. I was willing to just sit back and wait for my case but I do not appreciate being lied to repeatedly.
Anyway, the guy told me that they interpreted my email as a threat and intimidation and refunded my money for that reason! He also told me that macrumors is shady and that there are a lot of people on here that work for Ivyskin's competitors who are spreading false information about Ivyskin. Of course I told him that they are the ones who are being shady by posting false reviews on their website. He tells me that those reviews are from people in the business. He said that they send out free cases to people ahead of time so that they can review them before the general public gets them. Sure. I then told him that it's also shady that they sent out tracking numbers when the packages haven't even been shipped. The guy then tells me that the cases were damaged in shipment and that they never went out! I asked him why Ivyskin support told me that if I have a tracking # that means the item actually shipped. He tells me the item did ship. Wait, what? It's just lie after lie with these guys. First they told me it shipped, then they told me it didn't ship because the cases were damaged, then he tells me it did ship.
I again ask him why I have a tracking # that shows no progress whatsoever. He tells me that I'm lucky I got a tracking # at all because people who are ordering now are not getting a tracking # right away. I say what good is a tracking # when it doesn't show any progress. I then ask him why the carrier is listed as FedEx Next Day Express and he tells me it's a system glitch. I ask him where the cases ship from. He tells me the West Coast or New York. I ask where mine shipped from. He says he doesn't know. At this point we're just going back and forth and the guy is clearly getting angry with me. He tells me that I'll have the case by tomorrow or August 2nd. Then he says July 31st or August 2nd. Which is it, tomorrow or July 31st? He says that he never said tomorrow. Argh! The guy is talking in circles and doesn't know what he's saying. He tells me that I'm getting a refund. I say I don't want a refund, I want my case. I never once mentioned the word refund or chargeback in my email. He says you'll have your case by July 31st or August 2nd. I ask him why I'm still getting the case if they refunded my money. He says that the case had already shipped, and once I get it I'll need to send it back to them. If I decide I want to keep it, I need to call them so that they can send me an invoice. If I don't call them, they're going to call me. Whatever.
He goes on and on about how much of a demand there is for these cases, yada, yada, yada. I don't know what to believe with these guys. It's clear that they're in way over their heads and they've screwed this up beyond belief. I urge you guys to keep calling until you get someone on the phone. It's actually comical to hear them try to explain this mess. If there was a damaged shipment don't you think they would have either posted that information on their website or emailed their customers to let them know what happened? Of course not - that makes too much sense. Instead they just lie about it and hope that people will keep quiet. I was willing to just sit back and wait for my case but I do not appreciate being lied to repeatedly.
Just a regular guy!!
Psywzrd - thanks for the update....LOL...made my day...IVYSCAM are losers!
This is really sad...and funny! I look forward to seeing their A- on the BBB website get knocked down to were it belongs: F-
P.S. I am a regular guy (dan the regular man) and am not affiliated with Belkin or Incase or Griffin or any other case manufacturer! - LOL!
Psywzrd - thanks for the update....LOL...made my day...IVYSCAM are losers!
This is really sad...and funny! I look forward to seeing their A- on the BBB website get knocked down to were it belongs: F-
P.S. I am a regular guy (dan the regular man) and am not affiliated with Belkin or Incase or Griffin or any other case manufacturer! - LOL!