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Ivyskin Reception Case - shipping confirmation?

you have all just been scammed by ivyskin from china.. the cases are not ready to be shipped.. in fact they're not even at the port yet.. they're still in the containers on the transport ship..

how do i know? i work for a company that source polycarbonate products from the same supplier in china.. our next batch of shipment is on the same boat.. eta? 7/30 - 8/2 at port of long beach..

add time to transport to ivyskin and then ship out to customers.. you do the math..

printing labels and scanning with actual product still in a container somewhere in the pacific ocean is pretty shady.. but kinda funny too haha
 
silversx said:
you have all just been scammed by ivyskin from china.. the cases are not ready to be shipped.. in fact they're not even at the port yet.. they're still in the containers on the transport ship..

how do i know? i work for a company that source polycarbonate products from the same supplier in china.. our next batch of shipment is on the same boat.. eta? 7/30 - 8/2 at port of long beach..

add time to transport to ivyskin and then ship out to customers.. you do the math..

printing labels and scanning with actual product still in a container somewhere in the pacific ocean is pretty shady.. but kinda funny too haha
Click to expand...

And how would you know they are on the same boat :rolleyes:
 
well, not much you can do but wait it out.

If it's not here by July 30th, I'll ask for a refund on my shipping costs.

I also made this charge on my AMEX so I'll file a dispute if it never shows up.

I'm in no rush to get it so i'll wait it out.

Also ordered the Incase snap clear from the Apple program which will probably arrive before my Ivyskin lol.
 
silversx said:
you have all just been scammed by ivyskin from china.. the cases are not ready to be shipped.. in fact they're not even at the port yet.. they're still in the containers on the transport ship..

Click to expand...

FFS

IS there anyone that lives near the are of the offices in America and find out what is happening? If I lived close I would have went down by now, I know the cases are pretty cheap and it isn't much to have lost....but it's the lies and deceiving that has really made my blood boil about this company :mad::mad:

Please if anyone knows the company's address for the main office please have a drive there :) make us all happier
 
TB07-NJ said:
From BBB this is also their address and probably their warehouse and main offices.

4960 Almaden Expy
San Jose, CA 95118
Click to expand...



That appears to just be a standard Shopping Center/Strip Mall with lots of retail places and a grocery store. The N Hackensak NJ address is to a warehouse and they do have a sign out front on Google Streetview.
 
leebroath said:
FFS

IS there anyone that lives near the are of the offices in America and find out what is happening? If I lived close I would have went down by now, I know the cases are pretty cheap and it isn't much to have lost....but it's the lies and deceiving that has really made my blood boil about this company :mad::mad:

Please if anyone knows the company's address for the main office please have a drive there :) make us all happier
Click to expand...
What will that accomplish? Whether you email them, call them or go to their office the response will be identical. They will say it was shipped.
 
lakaiordie said:
i emailed them this morning and this is what i got..............



If received shipping notification then the products has been shipped, Please allow 3-7 business days for delivery, shipping charges will be refunded if the item does not deliver by July 30th. We apologize for any inconveniences.

Best Regards
Tim
Click to expand...

I received this on the 23rd July:

If received shipping notification then the products has been shipped, Please allow 3-7 business days for delivery domestically and 6- 15 business days Internationally. We apologize for any delays.

Best Regards

Tim

Look familiar ? :rolleyes::rolleyes:
 
leebroath said:
I received this on the 23rd July:

If received shipping notification then the products has been shipped, Please allow 3-7 business days for delivery domestically and 6- 15 business days Internationally. We apologize for any delays.

Best Regards

Tim

Look familiar ? :rolleyes::rolleyes:
Click to expand...

15 days!! They can kiss my arse if they think I'm waiting that long, I will give them the 8 days it stated in the dispatch email then demand a refund, already started the ball rolling with paypal.

The bloody Iphone took quicker to get here and that was from China
 
I have just filed a complaint to the BBB, thanks again to the previous poster ( https://odr.bbb.org/odrweb/public/getstarted.aspx )

"Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1. Primary Classification:
Delivery Issues
2. Secondary Classification:

3. Problem:
I ordered the Reception case on the 9th July and have finally received the (false) shipment date confirmation. This I believe is their way of scanning bar codes to update the USPS systems, thus making us believe it's out for shipment (tracking code) Myself and among loads more people are EXTREMELY unhappy at the service this company Ivyskin is promoting, we really do believe that after them knowing that Apple were going to hand out free cases they actually scanned all our orders so we couldn't change our minds! This company really really needs investigating, how dare they scan and pretend that USPS have picked up our items for shipment. The proof that we have is that USPS don't take more than 3 days for their website tracking to amend itself, in this case it hasn't updated, leading us to believe all of above! Links to complaints about this company and all posts which really needs to be read to be believed are here:
https://forums.macrumors.com/threads/972691/

https://forums.macrumors.com/threads/971644/

http://www.avforums.com/forums/iphone-accessories/1278411-iphone-4-cases.html

http://www.avforums.com/forums/iphone-accessories/1294907-ivyskin-orders-thread-only-please.html
If you require any more information please don't hesitate to contact myself at my email address regards Lee

Complaint Background
Not all of these questions are required. Please provide as much information as you have.
1. Product/Service Purchased: iPhone 4 Reception Case
2. Model Number:
3. Contract, Account, or Policy #:
4. Order #: xxxxxxxxxxx
5. Purchase Date: 7/9/2010
6. Date Problem First Occurred: 7/16/2010

Dates you complained to the company/organization
7. First Date: 7/23/2010
8. Second Date: 7/24/2010
9. Third Date: 7/26/2010
10. Payment Made: Yes
11. Payment Method: Credit Card

Name of Sales Person
12. Title:
13. First Name:
14. Middle Name:
15. Last Name:
16. Suffix:
17. Purchase Price: $39.97
18. Disputed Amount: $39.97
Desired Outcome
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1. Desired Settlement:
Refund
2. Desired Outcome:
I wish for a full refund as we all know this company has definitely not sent the cases out to customers, we have been waiting far too long!! As per the thread links to forums in the UK and USA there is a heap of people waiting for the shipments to change ....which they aren't ! We know this company still have the cases, all we want is our money refunded or the cases to actually be sent!
 
uiop. said:
I just called their support number....NO ANSWER. Ridiculous. Never buying from this piece of s**t company again.
Click to expand...

I have yet to get anyone to answer their support selection in the phone tree. Try pushing the selection to BUY a product and that should take you to a live person.
 
I tried about 20 times to get through the sales line this morning around 10:30 eastern and no go. IT would ring and ring, unlike the Support line, but it went back to the general announcement after several rings each time with no answer.

Also, the mail just came and I checked. All of you will be shocked, I am sure, to learn that I had no case in the mailbox. ;)
 
I ordered mine on July 7th and canceled it on July 14th after they sent me an email telling it would be delayed. Then they sent me an email telling my credit card would be refunded within 10 days. That's when I got upset. They should NEVER have charged my credit card. When I complained about this, they wrote this:

All transactions must be complete with confirmed payments in order to be
shipped, and if you're requesting cancellation while order is in process
refund will be issue within 10 business days.

Regards

Seth

I will NEVER buy anything from them again and I will strongly recommend that no one buy from them either. Liars and lousy business people.

S-
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

ludawg23 said:
well, not much you can do but wait it out.

If it's not here by July 30th, I'll ask for a refund on my shipping costs.

I also made this charge on my AMEX so I'll file a dispute if it never shows up.

I'm in no rush to get it so i'll wait it out.

Also ordered the Incase snap clear from the Apple program which will probably arrive before my Ivyskin lol.
Click to expand...

I'm not in a rush to get it, either. I'm pissed that they are playing us for fools, but I'm not mad enough to mess with a CC dispute or cancel my order. I'll just wait for a while, get my package (if I even do), & not deal with Ivyskin ever again. If it's not here with a few weeks, then that's a different story.
 
leebroath said:
I have just filed a complaint to the BBB, thanks again to the previous poster ( https://odr.bbb.org/odrweb/public/getstarted.aspx )


17. Purchase Price: $39.97
18. Disputed Amount: $39.97
Click to expand...

$39.97? Hopefully you bought 2 of them for that price.


BTW, BBB is totally POWERLESS to do anything. All they do is send a copy of the complaint to the vendor and "request" a response. However if they don't reply to the complaints the BBB can lower their BBB rating. Again, totally meaningless.
 
We should all flood them with a request ot cancel our order and issue a prompt refund. If they get about 100 cancellation in one day that should generate a response.
 
While I agree that this company may not have the best customer service, they are not unlike other companies selling these types of products, esp if they are located overseas. I just wait and if I don't receive anything in a couple of weeks, then pursue some sort of remedy.

It seems that some people are being a little too aggressive with an iPhone case. Please don't flame, this is just my observation in reading this thread.

Patience, young Jedis...
 
pocketdoc said:
While I agree that this company may not have the best customer service, they are not unlike other companies selling these types of products, esp if they are located overseas. I just wait and if I don't receive anything in a couple of weeks, then pursue some sort of remedy.

It seems that some people are being a little too aggressive with an iPhone case. Please don't flame, this is just my observation in reading this thread.

Patience, young Jedis...
Click to expand...

It's not the fact of having to wait.....it's the bloody lies!!
If they were honest with all of us and just said, can you wait a few more weeks
I would have been fine with that!

but to scan falsely to make us think these deliverys were away to happen is just plain bad !
 
leebroath said:
It's not the fact of having to wait.....it's the bloody lies!!
If they were honest with all of us and just said, can you wait a few more weeks
I would have been fine with that!

but to scan falsely to make us think these deliverys were away to happen is just plain bad !
Click to expand...

I agree. Just be honest and tell us up front that there is a delay.
 
leebroath said:
It's not the fact of having to wait.....it's the bloody lies!!
If they were honest with all of us and just said, can you wait a few more weeks
I would have been fine with that!

but to scan falsely to make us think these deliverys were away to happen is just plain bad !
Click to expand...

Well I ordered one from a nice efficient German company now, was shipped today and bet it arrives before this Ivyskin one. Which will be going back


Put my paypal dispute in yesterday they are yet to respond to it
 
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