turbineseaplane
macrumors Penryn
Ahh! You can!? I thought so!
Is there a buried webpage that mentions this or do they perhaps only offer it to you on the warranty/serial # check page thing?
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Jony Ive "hears" your macbook criticism
- Thread starter The Samurai
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Ahh! You can!? I thought so!
Is there a buried webpage that mentions this or do they perhaps only offer it to you on the warranty/serial # check page thing?
ryannel2003
macrumors 68000
https://www.macrumors.com/2017/06/21/applecare-plus-mac-iphone-60-day-purchase-limit/
"As for the Mac, customers who have had their Macs for longer than 60 days but less than a year are not eligible for AppleCare+ but are still able to purchase a standard AppleCare Protection Plan, MacRumors has learned. Apple is only offering AppleCare+ for Mac on its website, so customers will need to call in to Apple Support to make the standard AppleCare purchase. Standard Mac AppleCare is priced at $149 to $349, depending on the machine."
Naimfan
Suspended
They only offer regular Applecare if you call and ask for it. It's still $349, $319 if in education.
slitherjef
macrumors 65816
But he won't do anything because you guys keep feeding him money.
Stop buying until they do something
Two words:
Planned obsolescence
----
Kind of hard to stop "feeding them money" when they design non user fixable, fragile, expensive, locked down devices with proprietary services and features that at times are not cross platform compatible.
I can watch my Google play purchases on an iOS device. I can't watch my purchased iTunes stuff on anything but apple stuff, and I got a lot more in my iTunes purchases then Android 😵
---
Ok I may have over generalized a bit.
Makes sense. If you already have four charging ports, adding another one (that uses different charging protocol at that) does seem like a rather extravagant expense 😀
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Well that wasn't what I meant. I mean you could if you wanted put magsafe on a USB-C cable - thoers have done it. I was thinking it probably adds to the cost of the cable itself.
Mr. Dee
macrumors 603
Further proof things will soon be righted:
https://forums.macrumors.com/threads/jony-ive-retaking-control-design-team.2093912/
https://forums.macrumors.com/threads/jony-ive-retaking-control-design-team.2093912/
Is that an android thing? I have watched plenty of iTunes downloaded movies via iTunes on my windows laptop.
turbineseaplane
macrumors Penryn
Naimfan
Suspended
slitherjef
macrumors 65816
I believe it's an Android thing due to DRM and apple flavored codecs. Back in the day before Microsoft borked windows (thinking back to xp and win 7 days) I would use iTunes.
I'm sure there may be a way to watch my iTunes stuff on Android but it's probably a tos violation. My mbp is ageing badly and I want a replacement.
The new MacBooks are tempting but so much stuff I don't like such as the emoji bar and funky keyboard and shrunk storage.
iPad pro has crossed my mind...
Fishrrman
macrumors Nehalem
Thread title:
"Jony Ive "hears" your macbook criticism"
I sense that Mr. Ive is tone deaf, and doesn't hear much of anything re user feedback...
"Jony Ive "hears" your macbook criticism"
I sense that Mr. Ive is tone deaf, and doesn't hear much of anything re user feedback...
- maybe
- no. they will continue to try to improve the butterfly keyboard. going back would require thicker laptops
- real function keys are available now
- magsafe? maybe
- upgradable RAM? no chance
- user-accessible storage? probably not
- user-swappable battery? no chance
- non-glossy displays? no
john123
macrumors 68030
I just don't see any of these happening. Apple is notorious for doubling-down on its decisions. You might see some "enhancements," e.g., something to make the keyboard better and slightly more ergonomically friendly. MAYBE an option for no Touch Bar. But a flat-out regression to the previous model? I'll eat my dirty socks. (Happily, might I add.)
aevan
macrumors 601
People complain about keyboard reliability. A LOT of people prefer the feel of the new keys - when they work.
User-swappable battery and storage is not compatible with things people want more - light, thin unibody laptops.
Most people prefer glossy displays.
Most of these things are, basically, things you personally want, not what people want. Sure, quite a few people here on Macrumors would agree, but also, a lot of people would disagree. It's ok to want things - just don't go presuming about what the majority of users want without some scientific data. For example, I don't want "real function keys", "classic keyboard keys", "non-glossy displays" and I don't really care about USB-A, user-upgradeable things or magsafe. These are all personal views. I respect yours, but they are subjective (just like mine).
One thing we can all agree, though, is that the keyboard needs to be reliable. And it's not.
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Negativity is a way of life for a good part of Macrumors forums.
The only things from that list I care about are MagSafe and at least one USB-A. I think the vast majority want at least one of those.
loby
macrumors 68020
turbineseaplane
macrumors Penryn
loby
macrumors 68020
Very interesting if you have been on this forum for some time, you constantly see the same comments, just with a new version of their product.
There are some who like the changes, there are some who don’t. If Apple uses their products (and I think they do), they will eventually notice the issues with the keyboard and will fix it. But when they have made a design change, chances are that they will not chance back to a previous design regardless if it is “practically” better to do so.
I personally like the previously designed keyboard. I also use the older previous design of the Apple keyboard with the replaceable batteries instead of the new design. It will always come down to personal preference.
Apple will continue to try to make things better or try something different. Sometimes it will not be better, but “hey” that is part of designing and trying something new or different.
Bottom line: if you don’t like it, don’t buy it. But sometimes we have little choice if we want to use the Apple ecosystem and understand the complaints (as too have voiced in the past).
Complaining will not get the attention of Apple. Constructive and productive dialog and/or criticism might....but at the end of the day...it will be apple’s choice of what they think is the best, not ours.
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If what the person said before is correct about Applecare, about before you had up to a year to buy apple care on the product to extend the warranty but now you don’t. That shows how much a company has confidence or not if their product is good for at least for a year without any issues.
Before, Apple would just replace the whole product, that shows the pride a company has for their products. They don’t do that anymore (or rarely), but only up to the first 14 days after purchase now. Apple before, even out-of-warranty would sometimes fix or replace a product. Not as much anymore.
Requiring you to purchase Apple care right when you buy the product is more money in the bank upfront to pay for a possible future repair which they now “expect” will eventually or possibly occur if you have the product for longer than the warranty year (meaning to not take a chance on losing money (product margin percentage) on the product and have some of the repair costs upfront per unit).
I purchased Applecare on my Apple thunderbolt monitor (luckily) and took it in for repair “just” before the three year mark. The diagnosis was a “faulty” part that needed replacement which was the thunderbolt head of the cord. That meant that the part was already faulty when I first purchased it, but did not know. The cost of Applecare covered “one” repair so Apple technically did not loose marginal profit on my unit in the long run on Tim’s spread sheet.
Now...higher priced products...but parts that generally last “only” for the warranty period. Sounds like the PC world. I know...I worked in it.
I had a Sony desktop years back that parts only lasted for about three years...which was the warranty purchased at the time. I received a noticed a month before to buy and extension of warranty. I thought, hey it lasted this long, it should last longer. The month, and I mean the month after my warranty expired....the system broke. Either I repair (not worth) or buy another system...
Tim Cook came from Compaq....worked in the “PC” supply chain...uh...humm....
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turbineseaplane
macrumors Penryn
@loby
I totally agree.
The change in the AppleCare terms is a money grab and is just another thing about Tim Cook's Apple I really dislike.
I totally agree.
The change in the AppleCare terms is a money grab and is just another thing about Tim Cook's Apple I really dislike.
Where do you get it from? Their customer service is still top-notch. And they never just replaced the whole product anyway, only in special cases. Just as they would do it now.
I do not understand this. If it worked before, then it wasn't faulty when you purchased it.
And how is that different than classic AppleCare, or any other warranty extension in the industry? The only difference with the AppleCare+, is that it also covers accidental damage. It is priced only marginally higher than the regular AppleCare, and when you compare it to a third-party accidental damage insurance, its not a bad deal. As to 60 days period, this also makes a lot of sense, as they want to avoid people dropping their laptops and then quickly getting the insurance to cover the costs. My only problem with this entire thing is that AppleCare+ apparently supersedes AppleCare, so you are forced to get it even if you don't need it (e.g. because you are already insured). Then again, AppleCare is still available, so not a big deal.
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SteveJUAE
macrumors 601
I suspect Apple patent the magsafe and made it very hard for others to implement the exception being Microsoft who do have the nearest equivalent with their magnetic connector which is both power and data 😛
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That's the problem with these risk based insurance/extended warranties etc it's all a numbers game Apple need to encourage the maximum number to adopt AC+ else they will be out of pocket or have to charge more
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I don't disagree but note many other saving to counter these cost are there eg by using glued in components , soldered on SSD/Ram. They have 2 TB3 controllers as they have 4 symmetrical ports and saved on not having mixed ports I suspect there are more little savings in assembly times etc with these thinner MBP.
The bottom line is leaving the current MBP most unserviceable one to date costing 20% more over other previous generation entry point (ie you have paid a good whack towards these refinement upgrades) and further covered yourself more by making AC/AC+ a greater requirement for users 🙄
But at the same time they are using RAM thats significantly more expensive than the standard socketed DDR4 RAM (not to mention that there is no socketed standard for LDPPR3) etc. etc... I am sure if would be cheaper for them to have one TB3 controller with 2 ports and then the usual US3/HDMI, since those are already supported by the chipset.
I am certainly not arguing against the fact that Apple tries to optimise manufacturing costs, I am arguing agains simplistic analyses. For instance, lets look at glued in components. Is it a measure to reduce costs, or a measure to reduce the form factor and increase battery capacity? I have a strong suspicion that the later was the actual goal here. Of course, the are things like soldered-on SSDs, which are rather puzzling.
IMO, all this repairability debate can be ended swiftly if Apple publicly introduces subsidised repair costs for RAM/SSDs on these new laptops, which make them competitive to DYI approach. High costs of repair are a problem for private customers, thats true. Not so much for companies though, they can easily amortise the expenses.
SarcasticJoe
macrumors 6502a
Having used both the original unibody MBP keyboard and lower travel version introduced in the original rMBP the keyboard on the 2016 and 2017 models does to me feel like an on-screen keyboard with it's non-existent travel.
As I said, the fact that someone thinks something is ok doesn't mean that it's actually ok. History has plenty of terrible keyboards like those of most Sinclair machines (ZX 80, 81 and original Spectrum) that people still lived with and didn't complain about.