I think raging idiocy like this is better suited for Youtube comments.
IT HAS BEEN A MATTER OF DAYS. DAYS. Is that such a difficult concept to grasp???
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Law Firm Gearing Up for iPhone 4 Suit Over Signal Issues
- Thread starter Steviejobz
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IT HAS BEEN A MATTER OF DAYS. DAYS. Is that such a difficult concept to grasp???
I agree with you 100%. If something doesn't work right, you simply take it back to the store. Next, I have had minor issues with signal loss and drop with iPhone, iPhone 3G, and iPhone 3Gs for years.
Next, my signal strength has actually gotten better with the iPhone 4 without the bumper. In general, ATT isn't the best network and you'll experience both signal and drop calls on their network.
Thus, if this law firm really wants to sue someone, then sue ATT because the iPhone 4, all previous versions of the iPhone as well as other cellular devices depend on this network.
It's time for ATT to start giving people what they are paying for because they are violating the contract with us, the customers, and they should be paying all the affected users $375. BTW, this is the amount
they would charge us if we broke the contract with them.
About time. At least get Apple to consider what could be done instead of just saying just hold it different.
Under a class action suite, I know the consumer won't get much. I don't want money but I do want options. Maybe something like:
I changed carriers, ported my number. So switching back wouldn't be easy.
1) If Apple fixes this on the next revision of the iphone 4, by adding some sort of clear coat, then I want a swap.
2) If they are updating and fixing the issue via software where it doesn't hurt the overall connection (where the lower the sensitivity so it doesn't show when you hold the phone wrong),
Under a class action suite, I know the consumer won't get much. I don't want money but I do want options. Maybe something like:
I changed carriers, ported my number. So switching back wouldn't be easy.
1) If Apple fixes this on the next revision of the iphone 4, by adding some sort of clear coat, then I want a swap.
2) If they are updating and fixing the issue via software where it doesn't hurt the overall connection (where the lower the sensitivity so it doesn't show when you hold the phone wrong),
WHAT LAWSUIT ARE YOU TALKING ABOUT ?
The law firm involved is soliciting information for the purpose of instituting a class-action suit.
Not really. False advertising.
iPhone is a phone that doesn't work as it should.
For many at this point it's pretty much a next gen iPod.
That's a very legit suit. And remember that you are under contract which by the end of the month won't give a flying feck that you couldn't make calls or they were being dropped.
Thank you for at least crafting a reply that's thought out and logical, as opposed to most of the posts on here that say nothing more than "the iPhone works fine how I choose to hold it, so you're a douche for thinking differently."
I believe the problem/disconnect here is that, for me, under normal use, I cannot avoid the problem without resorting to using a case. That is, I cannot hold the phone comfortably in either hand without covering that antenna gap. To "hold it differently" would result in awkward and unnatural hand placement (for me). I realize that others may not have this problem. That's fine. However, again, I do think there is something inherently wrong with a cellphone that has been designed in a way such that it does not operate correctly regardless of how it is held. A mobile device like this should function in any manner of being held, not just how one group of people prefers to hold it.
I don't support a lawsuit for personal gain... frankly the money from return is totally irrelevant to me. The issue is that (as someone pointed out), companies these days only care about one thing - the bottom line. Clearly, as they have shown with their responses, they don't give a rats' ass about how the customers feel as long as they are selling more than are being returned. Therefore, they force these kinds of silly litigations upon themselves because hurting their pocketbooks is the only thing that causes them to take notice/make change. And since that is how they have demonstrated they operate, then lawsuits like this become necessary. Can't have it both ways.
If this lawsuit will get Apple to be more proactive instead of their usual attitude "there is no problem" then thats great, I'm all for it. A recall and replace with a fixed design would be nice. Holding it another way or to use a case is a quick patch, but it's not a solution.
Also it's completely BS to compare to another phone that would drop A BAR compare to this phone that would drop from 5 bars on 3G to no bar on edge
Playing with emotions? Thats funny. Its a phone for gods sake. Apple isnt forcing people to buy it and make it sold out. People are choosing to buy it even though its publicly known that there is an issue with the design right now.
Hey your the one trying to interpret what was said I just posted his exacts words. Which stated there is no issue, which you claimed he never said.
Ive happily emailed them to give them my feedback. I wish them every success. Apple needs it ass handed to them, they have become too big for their boots and they need taken down a peg.
If anything comes out of this I would like to see that in future Apple must address issues publicly and give a solution within a reasonable timeframe. Not simply give smart arse answers to its customers. Dont bite the hand that feeds you Steve. Your no better or bigger than any one customer.
If anything comes out of this I would like to see that in future Apple must address issues publicly and give a solution within a reasonable timeframe. Not simply give smart arse answers to its customers. Dont bite the hand that feeds you Steve. Your no better or bigger than any one customer.
PEOPLE... the phone WORKS.
for goodness sake. no one has said or even experienced the phone not working in a practical situation. all these guys are gripping the phone like monkeys and wetting their palms and recording their findings and posting it and blogging and bitching.. but the fact is the phone WORKS. i know 8 people who have this phone and not one has had any problem, and most of them can recreate the antenna issue if they try to, but in practicality they experience no issue. there was a technical issue discovered, but it's not some broken pos phone that should be thrown back at apple in a disgusted fit. this is so unbelievably out of proportion to the actual issue it's insane. like a bunch of rabid sheep. with lawyers. pathetic. i'm all for peer review and the like, but this is just ignorant.
In the American legal system, the only source of justice to the consumer if basic problem reporting tactics fail (i.e calling customer support, emailing the CEO) is to file a lawsuit and have a court of law force action upon a company.
I would say thousands of people reporting the exact same issue that can be demonstrated on demand qualifies the service issue as an issue. The CEO of Apple responded to a complaint that this verifiable and proven issue is a "non-issue." Steve has spoken for his company as its "top boss" that they will not address this complaint because he has deemed it a "non-issue" (of course if this changes and they do address the issue, then the lawsuit should be dissolved).
Hopefully, Apple will realize they cannot simply ignore this as a non-issue and tell the consumer to "hold the phone differently." Of course, the consumer can return the phone for a full refund, but consider this - a consumer purchases the phone, drops it and scratches it. They then realize a day or two later they have the reception issue. They decide they want to return the phone because they do not want to use a case. Apple will most likely not refund the consumer's money because the phone is damaged. What course of action does this consumer now face? Of course you can blame him or her for dropping the phone in the first place, but that did not cause the signal loss issue.
Just my .02. *IF Apple agrees to look into and eventually fix this issue (fix does not mean, "put a case on it) at no cost to the consumer then I think the lawsuit should/would be named frivilous and dissolved.
I would say thousands of people reporting the exact same issue that can be demonstrated on demand qualifies the service issue as an issue. The CEO of Apple responded to a complaint that this verifiable and proven issue is a "non-issue." Steve has spoken for his company as its "top boss" that they will not address this complaint because he has deemed it a "non-issue" (of course if this changes and they do address the issue, then the lawsuit should be dissolved).
Hopefully, Apple will realize they cannot simply ignore this as a non-issue and tell the consumer to "hold the phone differently." Of course, the consumer can return the phone for a full refund, but consider this - a consumer purchases the phone, drops it and scratches it. They then realize a day or two later they have the reception issue. They decide they want to return the phone because they do not want to use a case. Apple will most likely not refund the consumer's money because the phone is damaged. What course of action does this consumer now face? Of course you can blame him or her for dropping the phone in the first place, but that did not cause the signal loss issue.
Just my .02. *IF Apple agrees to look into and eventually fix this issue (fix does not mean, "put a case on it) at no cost to the consumer then I think the lawsuit should/would be named frivilous and dissolved.
I dont have an iPhone so I don't really care much about a lawsuit over signal strength issues. however, I do have an iPad 3G. The law firm should go after at&t and the hackers that allowed my email address to become exposed to spamers. The priorities are wrong.
Waiting in line for 5 hours + 10% restocking fee + time it takes to return phone + reactivating old phone = you're an idiot.
There's no reason I should waste my time because of Apple's dishonesty.
Ditch the phone does not work as a phone should. How can you even say that it works fine - just dont get sweaty hands!
The bottom line is that you go from any phone on the market today to the iPhone and the signal drops out within minute. All for just holding the phone normally like 99.9% of the people here do. Within a short period everyones hands sweat and this is obviously making the issue worse.
The bumpers where an attempt at a cover up. This time people have had enough. Apple should man up and sort it.
No, it does not. Perhaps, for you, the particular way you hold it, you don't experience a problem. That's fine.
Under normal use, non-sweaty hands, holding it in a regular way, my phone does not make calls. Period. I don't know how to make it any more clear. The only way I can get around it is to use a case. I should not have to pay extra for their mistake.
Obviously I'm not the only one having the problem or there wouldn't be a class action suit brewing. Just because YOU don't experience something in one way doesn't mean that's the way it is for everyone else. Not sure why people can't step away from themselves long enough to grasp that concept.
So if he is a idiot by giving you a reasonable way to sort your issue what will camping fall into if you stand outside 16 hours before store opens to buy the same phone?
Idiot x infinity?
What needs to happen is all these upset people need to form these huge lines in the RETURNS department instead of the sales department. Stop buying it and start returning it. Otherwise have some patience and let them fix the problem.
Don't get me wrong. I think their answer to the problem is rediculous. However fining them isnt going to fix it.
Don't get me wrong. I think their answer to the problem is rediculous. However fining them isnt going to fix it.
Exactly. Instead, they'd rather let some schyster handle their business for them and likely still won't get any kind of real resolution.
Ah, so there is no lawsuit at the moment, only a lawfirm trying to see if there's a basis for bringing one.
Finally someone caught on here. I guess everyone discussing a lawsuit can stop now.
That's just not the way the system works. Returning the phone won't cause them to make any change whatsoever unless there are more returns than sales. If 40% of users have a problem with something, that's still a huge number... but 60% still make them a profit. All returning the item does is leave you without a phone.
THIS IS THE MOST GODDAMN RETARDED THING I'VE EVER HEARD.
Everyone, and I mean EVERYONE that owns an iPhone 4 is within the return policy.
If the phone doesn't work, return the damn thing and get your money back.
Case closed.
Everyone, and I mean EVERYONE that owns an iPhone 4 is within the return policy.
If the phone doesn't work, return the damn thing and get your money back.
Case closed.
I used to be an early adopter but I guess with age, my comfort level has changed too much to be much of an early adopter anymore. But having said that, I totally agree--there is certainly a risk. I just don't believe it is realistically possible to know what is going to happen when new products are released until they are actually in circulation. Testing is certainly a necessary step but unfortunately, it rarely does much to really show how a product will work in the real world.