I know one thing- if people won lawsuits every time Apple, Google, or Microsoft made some software that had an issue that negatively affected something, all three of them would be out of business.
This makes no sense. If someone is leaving a platform chances are they now prefer the competitor's platform right? Of course. Put yourself in a business owner's shoes. If your customer wants to stop supporting you and prefers to support your nearby competitor would you really want to help them leave you as easy as possible? I highly doubt it.
All Ryan Block wanted to do was cancel his Comcast service. But in a scene that plays out like the ninth circle of telephone user support hell, the Comcast representative simply refused to do so. Instead, he badgered Block and his wife for nearly 20 minutes, demanding to know their reasons for cancellation, and repeatedly stressing, in a tone of stunned and aggrieved amazement, his astonishment that anyone would want to leave the nation’s No. 1 cable and Internet provider.
The clip went viral Monday afternoon, and even the mighty Comcast was forced to respond. Mashable reports this morning that Comcast is investigating the matter, and that “this isn’t how our customer service representatives are trained to operate.”
On one level, this is probably true: Comcast likely does not train its employees to act like meth-addled pit bulls with their jaws locked around a customer’s throat. But Comcast is being too cute. Because there is absolutely no question that Comcast service reps are trained to try to change the customer’s mind when he or she dares to cut off financial ties with the mothership. Anyone who has attempted to cancel an account with any big telecom company will recognize the frustration. They won’t take no for an answer. They’re not allowed to take no for answer. We call them with a straightforward problem, and end up forced to fend off sales pitches for things we don’t want or need, or wrestle against attempts to change our minds about whatever we want to do.
dont ever buy from apple, and you wont be in this situation in the first place.Don't let grandma buy a Samsung, and then she won't miss text messages. Problem solved.
dont ever buy from apple, and you wont be in this situation in the first place.
btw i can only imagine the sh*tstorm and circlejerk if that was a google-issue.
User error.
I'm an Apple Fanboy, but I think this case is warranted. iMessage is enabled by default on your iPhone (some people don't know what it is, but they are using it). Then, if I get a new non-Apple iPhone, it creates an issue for people trying to send you messages.
I don't get why Apple didn't implement a system where if a users device doesn't ping its iMessage servers every day or so, it would temporary turn off iMessage for that account until it gets back online.
Ditto, iMessage should be linked to the sim being in an apple device to confiscate the phone number end of. Sure use email addresses but this should never have been allowed by networks for a phone not send a text message when sent from an iPhone.
I love the feature myself but it's not right that those who chose to switch were left with issues when the didn't turn it off. There will have been repercussions that caused lots of damage even death as a result of missed texts. It really is more serious that it's been made out to be. I wouldn't defend apple on this one!
Information about Judge Lucy H. Koh: https://en.wikipedia.org/wiki/Lucy_H._Koh
She is a Federal judge, appointed by Obama and confirmed by the Senate.
Thrown out due to the plaintiff being mentally unstable.
I mean, what sane person gets rid of an iPhone and goes Samsung
Google before you sue; Apple have a page about the few taps required dissociate phone number from iMessages.
Edit: the page was created after the issue. Still, an off switch is the first item under the iMessages tab in Settings.
Not me but if your internet is out it's still an option.
Seriously? Big deal, you didn't calls for 2 weeks. Big deal you didn't get the service you paid for 2 weeks. Talk about ridiculous.You can so anyone for stupid things now days. Big deal, you missed a few text messages for 2 weeks.
And that somehow excuses crippling a service that you are supposed to be getting? What if calls weren't being routed to your phone when you switch just because Apple didn't feel like it or overlooked some issue, would that be OK by that logic since whoever needed to get in touch with you could mail you a letter then or drive over to your house? A service from your carrier shouldn't be impacted by the previous device you had because of some oversight or issue that that device's manufacturer has/had.If it was a emergency, they should have called them.
I did. My reasons are manifold but don't bear repeating here. I did experience the "iMessages" problem. All it took was a call to Apple and about 20 minutes to fix the problem. They did not know I was a former employee so my issue didn't get any special handling.Hasn't anyone at Apple ever switched from iOS to Android before?
...I did. My reasons are manifold but don't bear repeating here. I did experience the "iMessages" problem. All it took was a call to Apple and about 20 minutes to fix the problem. They did not know I was a former employee so my issue didn't get any special handling.
Who is worse; the dumb bunny or the conniving lawyer?
I'm an Apple Fanboy, but I think this case is warranted. iMessage is enabled by default on your iPhone (some people don't know what it is, but they are using it). Then, if I get a new non-Apple iPhone, it creates an issue for people trying to send you messages.
I don't get why Apple didn't implement a system where if a users device doesn't ping its iMessage servers every day or so, it would temporary turn off iMessage for that account until it gets back online.
You're missing the point entirely. No one is talking about removing icloud or email accounts or restoring phones... this is about SMS, a feature that has always followed your number since the beginning. That is of course until iMessage came along. The sheer fact that some customers have difficulties with technology should be reason enough to make this as dead simple as possible... something that Apple has always touted as their reason for being. And just because they might not be as savvy as you or I doesn't negate their right to own these devices. In fact, the ones demanding more technology are probably the ones who didn't have any problems with iMessage and switching... those who don't quite understand it probably aren't asking for anything more than they currently have, yet are victims of the tech everyone else is screaming for and perhaps their peers or family members are pushing on them. How many non-tech-savvy individuals out there have upgraded to smartphones simply so they can video chat with their relatives (for an example)?
I think it's rather harsh for these people to be called ignorant while at the same time being pressured into keeping up.
But back to the point... SMS is SMS is SMS... it should always follow your number, plain and simple. Apple should never have been allowed to intercept this, or however it works.
Seriously? Big deal, you didn't calls for 2 weeks. Big deal you didn't get the service you paid for 2 weeks. Talk about ridiculous.
And that somehow excuses crippling a service that you are supposed to be getting? What if calls weren't being routed to your phone when you switch just because Apple didn't feel like it or overlooked some issue, would that be OK by that logic since whoever needed to get in touch with you could mail you a letter then or drive over to your house? A service from your carrier shouldn't be impacted by the previous device you had because of some oversight or issue that that device's manufacturer has/had.
Yep, it's 2015, what we pay for should work and not at the discretion of someone else to whether or not we get what we are already paying for. Perhaps if a service/product provider didn't have issues that were being ignored there wouldn't be a need to try to sue or do something about it. If you disagree with that, I guess that's up to you, but that doesn't somehow make it right or good or not worthy of being complained about. There are likely people out there that even still disagree that the planet we are on is round.This is about iMessage and texts not being received after switching from an iPhone to Android. It's 2015, if someone hasn't responded to my text and it's important, I will call. If they said they never received my text, obviously I'd try and send a message via SMS.
Society now days are cry babies, if they aren't happy they sue.
Yep, it's 2015, what we pay for should work and not at the discretion of someone else to whether or not we get what we are already paying for. If you disagree with that, I guess that's up to you, but that doesn't somehow make it right or good or not worthy of being complained about.