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Lawsuit Against Apple's Faulty Butterfly Keyboards Moves Forward
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I am as big an Apple Fanboi as anyone, but the keyboard on my late 2016 15” MBP failed and had to be replaced, which was a huge PITA. And I use Dragon Dictate for most of my input...
Citation needed. It wouldn't astonish me to find out that claim is accurate, but I've not seen any credible source giving Apple's internal numbers for this.
I think you are generally right. The 3rd generation KB largely corrected the problem, and it is now primarily about preference (KB feel) rather than reliability. I am actually surprised at how many people have posted that they prefer the feel of the butterfly KB. I own a 2019 MBA. Nice computer. No reliability issues. Personally, the butterfly KB is fine for me, but I really have no strong preference.
There are PR issues, but I think they are somewhat overblown. On this forum, we can easily get the impression that the average consumer is tracking this stuff as closely as we are. They are not. For everyday MBA consumers, I would be surprised if 10% even know what type of KB mechanism is under the hood.
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No. You are not the minority. You most probably are the majority, but less louder than the complainers...
In a glass half-empty sense, Apple failed you, but in a glass half-full sense, you'll be getting a new battery every 2 years b/c the repair replaces the entire top half of the bottom case.
Fifteen or twenty years from now there's likely to be an enlightening chapter in a book about what the arguments and/or personality quirks were that kept this thing shipping in new machines for so long.
I am sure the numbers are high. I mean, you get an extended warranty on the butterfly keyboards right out of the box, as opposed to the 16 inch, where you just get the one year warranty.
Would you be okay if he said "I'll bet the internal numbers are much, much higher than 2%"?
Because I think that is what he was saying. Nobody but Apple "knows" the numbers, but Apple was clearly disturbed enough by whatever they saw to offer a bananas warranty and re-engineer the keyboard.
I simply don’t believe story like this.
100+ customers in a single Apple store looking for a keyboard replacement . Sure.
The butterfly keyboard wouldn't be as hated if it were more reliable.
Apple should be required to fix keyboards free of charge 10 years from the warranty end date on any laptops using the butterfly keyboard. It’s one of the worst things they’ve done.
Even three or four people could be enough for a civil suit, so the class action doesn’t mean anything in term of numbers
The one meaningful thing they could do for the owners of these machines would be to devise a drop-in replacement keyboard, using all the same mounting hardware as the butterfly keyboards, but with the new scissor key mechanisms, so when a machine comes in for service, they could replace the keyboard with one that will no longer have the problem (it'd be more complicated, of course, because it'd be remanufacturing the "top case" parts that come in, to add this new keyboard, then use those to "repair" the next machines coming in for service). Short of that, they're simply swapping out known defective parts for new, known defective, parts until the machines (or users) finally give up for other reasons.
The lawsuit will make lawyers wealthy and get a bunch of people a check for $5. The new machines (hopefully the 16" is the first of many) will eventually wash away the problem, but it's going to take a long time.
I didn't read that as 100 people milling around in the store right then waiting for replacements, rather that the queue (of butterfly-keyboard-related support incidents) that had to be worked through between when he brought his machine in, and when he got it back, was in the neighborhood of 100 laptops.
Very much true. Also they usually get tied up in courts for decades before being resolved, if they ever do
I have a 2018 MBP and im the rare person who loves the keyboard, but yesterday my "E" key starting crunching and getting stuck. Its fine now, but I'm sure it'll happen again.
I would love to get it fixed, but I'm sure id have to put a $3000 deposit on my CC for a loaner laptop in the mail and be without my MBP for a month. It is a hassle.
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Forgot to make a logical point in my original post...ha
Me being an owner of a MBP would love to see this lawsuit come to fruition. Give me $X of dollars so I can set it aside and keep it as a savings account for a future failure.
I would love to get it fixed, but I'm sure id have to put a $3000 deposit on my CC for a loaner laptop in the mail and be without my MBP for a month. It is a hassle.
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Forgot to make a logical point in my original post...ha
Me being an owner of a MBP would love to see this lawsuit come to fruition. Give me $X of dollars so I can set it aside and keep it as a savings account for a future failure.
