Posted this on Reddit, but figured it may be of interest here as well:
Back in September, I noticed that my Sienna case for my 13 was leaving some residue on the back of my phone. I had just gotten this case in February, as a replacement for a case from last fall which had the exact same issue, which they had assured me was not normal behaviour. So I reached out to customer support to get the case replaced. They confirmed again, that this was not normal behaviour and the replacement arrived a few weeks later. This case is nothing like the original.
The leather is dry and grainy. That is secondary to the issues with the buttons and the fit. The volume down and lock buttons are completely recessed into the sides of the case. they do not click at all, and it's obvious that they were inset incorrectly because they were not straight (this is most obvious on the lock button). Further, the bottom corners do not grasp the phone securely and they pop out constantly. I thought this would go away with some wearing in so I used the case for a week to see if some wear would help. it did not.
Initially, I thought it was no problem, I just got a bad case it happens, and I emailed support with photos and videos. They tell me they are gonna run it up the chain. They responded that they see no issue with the case, but would replace it if I send this one back, with shipping both ways at my own expense of course, after already refusing to reimburse me for the cost of shipping the faulty replacement- to give some context, I am in western Canada, shipping back and forth to Florida is not cheap and would put me further out of pocket. The case itself was already over $100 CAD and each replacement had cost around $25 CAD. At this point, I wasn't interested in burning any more money over this case. Chalk it up as a loss and a lesson.
There is something going on with Bullstrap, 3 cases in 12 months, 2 with the same failure and 1 bad out of the box. Things seem to be changing for the worse and when I came here to check what others were saying, it looks like quality issues are creeping up frequently. I have attached an
album here with everything.
When my 15 pro max arrives I will be switching to Ryan London.
Edit with direct link: