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THINK OUTSIDE YOUR LITTLE WORLD.

I work on these laptops EVERY DAY. I serve more than 250 users with 17" Mac Book Pros, but I don't work for Apple. I also serve more than 250 17" PC laptop users, and have no such trouble with user-serviceable parts, and downtime for basic service is minutes or hours. NOT days or weeks.

It is not a good policy to force people to pay lots of extra time and money for things that should be user serviceable.

And on a larger scale than just a single user with a screwdriver taking their own risk, it is not good policy to have IT departments circumventing AppleCare and working on the machines without a net. One stray static spark, one little scratch as evidence that the machine has been taken apart, and warranty can be denied for at least that applicable claim, under the AppleCare contract.

You can feel free to tinker all you like, but there are larger concerns at stake, especially to support providers.

Out of curiosity, how did you find working on the previous generation MacBook Pros (the ones prior to the Unibody construction)? Sure, RAM was a doddle to upgrade, but the HDD required the removal of about a dozen or more screws and the removal of the top case/keyboard panel along with lots of other bits and pieces to get to the HDD. Not to mention the hassle of getting the top case back reassembled with all the little clips which never quite went back the way they should. The most you have to do with the Unibody computers is to remove a few screws and the whole bottom panel comes off revealing the entire workings of the machine. How hard is that to work with?

I know which machines I'd rather be working with on a regular basis (from a maintenance and support perspective)...
 
I'm rather shocked at the uninformed comments I'm seeing in this thread. People really need to take a closer look at this machine internally because once the back cover is off this looks like one of the most serviceable MabBooks ever. None of the major components, RAM, hard drive, or battery are hard to get to.

In fact the new 17" MBP looks elegant inside.

As for serviceability of the battery I don't see a problem here. People have complained about downtime for repairs and stuff but keys face it many would have a hard drive fail sooner than a battery. I don't think it is a valid arguement unless you can't handle a screw driver.

Exactly what part of "opening the computer can void the warranty", is that unclear to you?

As I've said. For someone assuming their OWN risk, on their OWN personally owned computer, it is their choice to risk voiding their warranty coverage, and paying for non-warranty Apple Authorized tier service (which starts at about 7-800$ a pop, but is more frequently around $1380) to get the machine re-sorted again, and resume AppleCare.

As a service provider and an institutional customer, I cannot justify that risk for hundreds of units. They ALL go in for service if there is a warrantable issue, or any question about whether it will be covered.

I have torn down several machines that were beyond warranty coverage due to damage, or warranty expiration, and I am probably as familiar with the innards of the current MBP 17" as anyone short of an Apple Repair Depot technician. But I won't work on a machine that is under warranty, because it is expensive to risk it not being covered when it otherwise should be.

I know it may be easy. It may in fact be easier than current, to take the new unibody machine apart. It would be a feat for it NOT to be easier than the current 17" machines.

But this is a matter of policy, and a matter of liability, as well as a technical issue.

I'm a little upset that Apple didn't walk away from Lithium tech. Frankly the safety of Lithium batteries in general ought to be a bigger concern for people. Maybe the bigger battery will indeed help here but then again a shorted battery would generate that much more heat.

I have been saying that on several threads for days. And a built in battery will either swell and bend and distort the casing, causing inherent damage to the computer, and likely it's internal components, or it will rupture without outward warning, and quite possibly start a fire, and could easily cause enough heat to cause burns if the laptop is actually on someone's lap.

All the whining aside I see this as the first MBP that people will likely be willing to service themselves after the warranty expires. Accessibility is that good. So good infact that I could see all sorts of mods for the machine being developed.

All in all it really looks like one of Apples best efforts to date. -Dave

After the warranty expires. THREE YEARS from now for the very earliest machines. Even if the battery warranty expires after one year, cracking the case open could still void the rest of the extended warranty.

With as much as laptop repairs cost if something does go wrong, and I see it OFTEN, I would NEVER suggest someone go without an extended warranty on a laptop computer. Desktops are a different story, and MUCH more universally standardized, and far less expensive to replace parts.

Too many laptop components are custom, and too many of them are vulnerable and expensive to just 'hope for the best' without a laptop warranty. It is bad enough that you can't buy accidental damage coverage for an Apple Laptop. Accidental damage, even a slight little slip, can result in damage that costs hundreds or thousands of dollars to repair, any time from day one. I SEE it happen. I facilitate the repairs between users and Apple.

Three years until the AppleCare expires, and allows you to go into your own computer with impunity, is a long time from now.

It may in fact BE a better computer, but if it still voids warranties, an costs money outside of warranty to replace a battery, RAM, or an all-too-common dead Hard drive, is still not a good policy.

And pointing that out, from a particularly experienced viewpoint, is not "whining." it is WARNING, from someone who KNOWS.
 
i don't think a HDD needs to be accessible like a battery as you don't change them out


I'd disagree with that statement. The first thing I do when I get a new MBP is to replace the HD with a faster and larger capacity model. It was a PITA with the PBs and then the first MBPs. The current 15" MBP was a joy to replace the HD. If I had my druthers I'd take a removable HD over a user-replaceable battery every time.

With the iPod, the iPhone, the MBA, and now the 17" MBP it looks like the sealed battery has become Apple's preferred method of overcoming the battery life hurdle. I'd be willing to bet the 15" MBP and the MBs will get the sealed treatment eventually as well so get use to it or get Windows.

That said Apple needs to devise a quick (same day) turn around method if they are going to force sealed batteries on consumers. I don't know how the 17" battery is attached but hopefully it's just a connector and not soldered so people can attempt a battery change if they want (off warranty, of course) to save time.
 
I'd disagree with that statement. The first thing I do when I get a new MBP is to replace the HD with a faster and larger capacity model. It was a PITA with the PBs and then the first MBPs. The current 15" MBP was a joy to replace the HD. If I had my druthers I'd take a removable HD over a user-replaceable battery every time.

Please don't tell me you buy a computer every 6 months or so when apple introduces a new revison/model :confused:
 
New Memory Capabilities

So is there any confirmation on exactly how you are able to access the RAM and hard drive disks without going through a battery compartment?

Speaking of RAM I have not seen much on the way of RAM improvements. It looks like the biggest capacity has been boosted to 8GB which is a huge improvement since Leopard can run 64 bit apps. For large scientific apps plus running VMWare/Fusion that is very nice.

Windows XP 32 or Vista 32 is limited to 3.4 something GB which may sound like a lot but when you approach 2GB for one app and have 500-800 Megs for system stuff it gets squeezed in a hurry.

In addition it appears that it is 1066MHz instead of 667 MHz RAM.

The upgrade from 4 to 8 costs $1200 which is mucho steep. But for a portable workstation, that's a lot of capability and really introduces parity with DeskTop Models memory wise
 
With the iPod, the iPhone, the MBA, and now the 17" MBP it looks like the sealed battery has become Apple's preferred method of overcoming the battery life hurdle. I'd be willing to bet the 15" MBP and the MBs will get the sealed treatment eventually as well so get use to it or get Windows.

I hope this is true I'd be first in line to get one of the new outdated 15 inch models for my wife when they come out with the sealed 15 in 6 months. I'm already looking at the 17's pop up on ebay because they are so far out of date with firewire and standard ports. :rolleyes:
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5G77 Safari/525.20)

Don't complain. If this is not for you, then don't buy it. I am curious about the RAM being user replacable.


Yes mein furor. :rolleyes:

Let's all drink the Apple kool-aid and totally forget that this is a terrible idea. Non-replaceable batteries? What the crap were they thinking?
 
To the people calling this "unacceptable":

You are not the market. You are, at best, an extremely vocal minority of consumers. If this choice that Apple has made is indeed "unacceptable," the market will let them know by voting with their dollars.

I am going to bet that this choice will be acceptable to most, and that your speculative complaints will remain the minority.

Until then, enjoy.
Thanks for that info... Judging from the computers you flaunt in your sig you are not in the market as well so please sit down.
 
Exactly what part of "opening the computer can void the warranty", is that unclear to you?

After the warranty expires. THREE YEARS from now for the very earliest machines. Even if the battery warranty expires after one year, cracking the case open could still void the rest of the extended warranty.

Removing the lower panel to access the internals of the computer does not void the warranty. It is documented in the user manual how to remove the panel to add/remove memory, so they clearly have no problems with users doing so. The terms of Apple's warranty has generally been that they don't cover any damage caused by the user when performing upgrades.
 
so hang on. Let's say that this brand-new battery technology has some sort of undetected flaw that causes them to, oh, i don't know, catch on fire after a few months every now and then...when they had that issue in the past, they just replaced the batteries. Since the batteries were user-replaceable, it was a very fast, very easy (what, 20 seconds) switch. So your down time was whatever time it takes to power off your MBP, take the battery out, pop the new one in, and boot back up.

In this new situation, if a battery hazard is found, then the BEST CASE solution will be going to the apple store and waiting in line for an couple or few hours to let them disassemble the machine, replace the battery, and get it all back together.

I am going to predict that this ends up costing apple more than it's worth, but they won't find out about it until they move this new "feature" down the line into the rest of the macbooks and mbp's. 2 months after that, 17" mbp batteries will start burning up.

this is foolish and a complete ego-trip. he said, essentially "style over function" in the keynote yesterday. Since when is that a recipe for a successful product for professionals?

foolish.
 
There is so much room on this machine and they choose to give it the the same crowded and reduced keyboard layout as the 13' Macbooks. :mad:

This is cheap!

I use the same small crummy keyboard with my Mac Pro (Aluminum Bluetooth)? It's at least better than the keyboard that's on my 15" MBP and my old 17" PB. Soft, mushy things these are...
 
If there is damage caused by the battery after 1yr is it covered?

Since the battery is considered a consumable and warranted for one year what happens if it swells and causes damage after 2yrs?

k
 
Removing the lower panel to access the internals of the computer does not void the warranty. It is documented in the user manual how to remove the panel to add/remove memory, so they clearly have no problems with users doing so. The terms of Apple's warranty has generally been that they don't cover any damage caused by the user when performing upgrades.

If that is the case, then circumstances have changed. Accessing RAM has in the past been a matter of opening a hatch cover, also documented in the manual.

But opening the case of the computer has been off limits, by not assuming the risk of damage done by opening the computer. Whether it is the act of opening the machine, or damaging the machine, it is very little difference.

If you open a machine, tinker with it, and put it back together without incident, you skirt the warranty ANYWAY, and it is a non-issue, for a practical purpose. That is why I say it is different for someone assuming that risk for themselves, than it is for me to set a precedent or a policy of tinkering in my user's machines. If something happens, either they, or my office is responsible for non-warranty repair costs.

But it is a risk that if something does short out, or if future damage can be traced to unauthorized tinkering, or whatever, the warranty can still be voided, and anyone who works on machines like I do, but is not AppleCare certified, it is a safe policy to NOT open the machines, but to send them to AppleCare. That takes time, which is DOWN TIME, where the tool is not in the user's hands. No one enjoys down time for service, and spare computers for loan is a whole 'nother headache, especially since hard drives aren't easily swappable, for that very REASON.

For a battery replacement after 365 days, it costs money. Memory Upgrades or hard drive upgrades ALSO would cost money, although warranty replacement of failed parts would not.

So, unless Apple says "GO AHEAD!!!, pull the bottom cover off, and do what you like with the battery, HDD, and RAM, and you won't be held up if something else goes wrong", then your argument is moot, whether the cover can come off or not.

And the dual-battery run-time argument of using the computer away from easy AC power is still a practical matter, as well. Swapping a battery off the bottom of the computer is not the same thing as taking the case off every time you want to swap a fresh battery in, and keep goin'.

An external, swappable battery, and accessible RAM and HDD are de regeur on everything else, and it is a negative aspect that they are not on the MacBook Pro 17".
 
Exactly what part of "opening the computer can void the warranty", is that unclear to you?

Opening the case of your Mac does NOT void the warranty, in fact in many countries (including the UK) such a statement is against the law....

But Apple would refuse warrenty service if you had damaged the computer while, say upgrading the memory, but removing the case does not equal a void warranty.
 
Since the battery is considered a consumable and warranted for one year what happens if it swells and causes damage after 2yrs?

k

I have had Apple *quietly* replace those swollen batteries, but they don't advertise that vulnerability, or that service, and they haven't covered 100% of them that I have sent in.

They had darn well better offer FULL coverage in a unibody 17" MBP, because it won't be just the battery that gets damaged if it swells.

If the battery swells inside the machine, it will damage the integrity of the case, and/or the bottom cover, and possibly damage internal components.

That would be a tier 3 or 4 repair outside of warranty, easily $1350-$1500 or more, and probably a trip to Apple Depot repair to do it. Have your data backed up, because it will likely come back with a wiped drive.

I remember the titanium Powerbook G4 computers, which also had a removable bottom cover, (and a separate bottom battery) and that bottom cover got bent and bashed, and had trouble re-fitting well, if it was not handled well as a habit, by the user. I hope returning to the removable bottom doesn't have the same affects on the aluminum part.
 
I wont make any claims to be a big fan of non user removable/replacable batteries, but cost wise I think it is reasonable given the expected battery life of 8 hours (give or take) is well up there compared to a lot of systems dying at 3 hours or so.

That being said, if the $179 replacement requires more than an hour or two at an Apple store then the benefits are lost. I wonder how the users who are not even remotely close to an Apple store are going to feel sending in their system for a week or more to get a new battery?

Yes it may only happen once during the ownership of the laptop but lets be honest, technology isnt known to fail at convenient times :rolleyes:
 
This wouldn't work for me. I used a fw800 hard drive and fw400 soundcard when I mix live. I wouldn't be able to stand the slow down in data access.

I'm not sure it would slow down. Have you actually measured that you need a full 400Mbps on your sound card?

There's also expresscard firewire cards.
 
I have had Apple *quietly* replace those swollen batteries, but they don't advertise that vulnerability, or that service, and they haven't covered 100% of them that I have sent in.

They had darn well better offer FULL coverage in a unibody 17" MBP, because it won't be just the battery that gets damaged if it swells.

First of all, that problem has been fixed.

Second of all, if it cropped up again, why do you think they wouldn't replace the swollen case?

Are you just imagining they wouldn't?
 
The user manual for the 15" MBP shows you how to remove the screws on the bottom panel to replace the RAM - I don't see why this should be any different for the 17". We'll have to wait for the manual to go online to find out.

I think that the argument against a non-replaceable battery is largely made irrelevant by the fact that they have doubled it's capacity. How many people carry spare batteries around with them? A minority? And of that minority how many carry more than 1 spare battery? The new 17" MBP effectively has a spare battery built in.
 
First of all, that problem has been fixed.

Second of all, if it cropped up again, why do you think they wouldn't replace the swollen case?

Are you just imagining they wouldn't?

If the battery became swollen and leaked it would probably total the computer necessitating a replacement.

Cleaning up the mess would cost more than a replacement.

k
 
So, unless Apple says "GO AHEAD!!!, pull the bottom cover off, and do what you like with the battery, HDD, and RAM, and you won't be held up if something else goes wrong", then your argument is moot, whether the cover can come off or not.

I see what you're saying, and I agree to a certain degree. It just gets tricky when Apple seem to be perfectly happy with users opening the case, however should a fault occur and they could theoretically trace the fault to something the user could have done when upgrading the RAM/HDD, then yeah I see where you're coming from.
 
some thoughts

I think everyone in these forums with half a brain should take hiptobesquare seriously. Read the posts and you'll see his (I presume) experience is a combination of real-world repair experience of perhaps all of us combined.

I am a cynic, and after having been a Student Ambassador to Microsoft and realizing that drinking the koolaide is not always that healthy for the mind, I moved personally to the Mac and have promoted its use to others.

I do not know about you, but I am but one statistic who's had a Macbook for almost 3 years. hiptobesquare has had many other stories to tell. To be frank, Apple has not been very strong in the hardware department. They have been stellar in the software department and I have very often while running Vista on a laptop missed XP and even more the rock-solid performance and reliability of Tiger. However, in the past 2.5 yrs, I have had an Apple-supplied hard drive fail, my Magsafe power cord melted, the wrist-wrest and keyboard and trackpad were completely replaced twice due to chipping of the wrist-wrest, my battery was replaced, and a 3rd-party Dell hard drive fail (go figure).

I suppose some others may hate Macbooks after that experience, but all things considered, I am still quite happy. In fact, I am looking to buy a new one shortly. However, I am very displeased to hear that they put this battery update first in priority before SNOW LEOPARD, because to me the more truly green solution is one where all Mac users can benefit from increased performance with less overhead (and thus longer battery life for all)!

You can probably guess I don't really like the non-replacable battery either. Especially considering my first battery practically drained to nothing long before the warranty expired. I know you will be playing Russian Roulette with this new technology and a failure at any point in the future is far more problematic than most of the hardware issues I dealt with. Thoughts?

I would love an 8 hr battery, but I'm not a jet-setter and thus I'm perfectly fine with something that is 4 hours (while running music, surfing the web, etc.) even though I spend 1.5 hrs commuting each direction to work every weekday.

I have had Apple *quietly* replace those swollen batteries, but they don't advertise that vulnerability, or that service, and they haven't covered 100% of them that I have sent in.

They had darn well better offer FULL coverage in a unibody 17" MBP, because it won't be just the battery that gets damaged if it swells.

If the battery swells inside the machine, it will damage the integrity of the case, and/or the bottom cover, and possibly damage internal components.

That would be a tier 3 or 4 repair outside of warranty, easily $1350-$1500 or more, and probably a trip to Apple Depot repair to do it. Have your data backed up, because it will likely come back with a wiped drive.

I remember the titanium Powerbook G4 computers, which also had a removable bottom cover, (and a separate bottom battery) and that bottom cover got bent and bashed, and had trouble re-fitting well, if it was not handled well as a habit, by the user. I hope returning to the removable bottom doesn't have the same affects on the aluminum part.
 
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