i ordered a 2.7/16/768 a couple minutes after the online store went back up on the monday the 11th, Edu, 3 - 5 week ship estimate, Jul 10 - Jul 23 standard delivery estimate, to hollywood, california, still at this time showing 'Processing Items'.
i called a little over a week ago to ask about the gift card which was completely past it's delivery estimate and they told me to 'give it another week and it should show up'. a week and a half later and still no gift card. (worse, 24 days after ordering and my rMBP order is still 'Proccessing' despite identical orders days after mine already being 'received'.) in the same call to apple about the missing gift card they bumped the rMBP to expeditied shipping, giving me a a Jul 9 - Jul 20 delivery estimate. big f-n' deal, from July 10 to July 9....
no one likes being at the front of the line and having people at the back of the line getting served first... but this is not limited to the online store... i go to the apple store to pick up a tb/ethernet and tb/video adaptor. i go towards the back center of the store and wait for the next rep, a couple minutes later and 3 more people are standing in line behind me. a couple more minutes later and a rep, a scruffy looking skate-punk with plaid short-pants and a rose tattoo'd on his calf finally comes away from a group of reps talking by the genius bar. he walks right up to the guy behind me and asks if he can help him. "what, like i'm invisible!?" i say, as the guy behind me is shrugging and gesturing towards me. the rep says "oh, well, i saw him standing there" (wtf?!?) "and like you don't see me standing here!?!", "well, yeah but i saw you've been standing there for a few minutes." "gee, thanks for nothin, kid, now do your job and ring me up."
My gift card was missing too. I called in and they had an iTunes store representative just email me a code. Had the code within a day, haven't redeemed it yet because I've got Linux on my current MBP and I don't like having iTunes on my Windows box.
I asked for expedited shipping on a previous call and they forgot to charge me for that though.