MacBook Pro 2016 Display scratches easily

[Reflexiste]

Yes you can close the macbook and any difference without pad.
it's perfect. It's rather fine fibre, it's just protect the glass and it does not move when one moves with the mac.

 

[pst23]

Yes you can close the macbook and any difference without pad.
it's perfect. It's rather fine fibre, it's just protect the glass and it does not move when one moves with the mac.

you can close the MacBook but not complete with the radtech from my experience.

 

[Reflexiste]

Sorry, I can close it completely.
I repeat, I once do not see any difference closed with or without pad.

 

[CaptRB]

I'm fascinated by this forum.

I never hear of these issues anywhere but here!

I have a 15" and two 13" touch bars. My son is using a 2011 15" MBP and now has my old 2014 Air as well. My father is using a 15 rMBP and I also just sold my 15" rMBP.

My friends also (mostly) use the MBP laptops.

Not one has ever had this issue. Moreover we'd NEVER stuff a laptop into a backpack. It's not a high school biology text book nor would I want it crammed in with a lot of stuff.

Everyone uses laptop bags, and I have always kept mine in a this sleeve within the bag. There is not a single mark on any of our screens because we take reasonable care with them. When I gave my son his first MBP I also gave him a shoulder bag and sleeve. "This is ONLY for a laptop" I explained. "If you stuff other stuff in there you could break something."

Before closing your laptop, run your hand across the keyboard and brush away dust, debris, stale crumbs, eye mites and dandruff...or anything else that might hurt the machine.

If your laptop is in a sleeve within a bag in its own area, nothing will happen to the screen. I guarantee it.


Robert

 

[jeh72]

After cleaning my 2016 15" yesterday (with microfiber cloth and distilled water, as always), if I look very carefully I can see very small scratches in the shape of keys (the H, J, K ones probably). They look like the ones in OP's first post, although not as severe. It's not a big issue yet but the fact that this is happening so soon with what is supposedly a premium product is worrying. I only transport this laptop in its Brenthaven laptop bag - one that was available from Apple's website last year - and the heaviest thing I transport along with it in that bag is its power supply. I *never* set anything on the lid while it is closed.

I'm concerned that Apple has not learned its lesson from the last MBP chassis and that these problems will continue.

 

[eorta]

After cleaning my 2016 15" yesterday (with microfiber cloth and distilled water, as always), if I look very carefully I can see very small scratches in the shape of keys (the H, J, K ones probably). They look like the ones in OP's first post, although not as severe. It's not a big issue yet but the fact that this is happening so soon with what is supposedly a premium product is worrying. I only transport this laptop in its Brenthaven laptop bag - one that was available from Apple's website last year - and the heaviest thing I transport along with it in that bag is its power supply. I *never* set anything on the lid while it is closed.

I'm concerned that Apple has not learned its lesson from the last MBP chassis and that these problems will continue.

Did someone find a solution to the problem. How to remove the scuffs inched in the screen from the keyboard

 

[sneak3]

Did someone find a solution to the problem. How to remove the scuffs inched in the screen from the keyboard

replace the display assembly.

 

[akdj]

Not for nothing, but my 2012 rMBP looks as good today as the day I got it and I don't use a screen protector. I'm quite paranoid in how I work the laptop, and try to install to my kids who now use the laptop, don't touch the display with your fingers

Funny, I've had the same laptop, 15" - 2012 (first model) rMBP, as well, a 2015 - 15" CTO, neither with this issue, neither has seen a 'guard' of any type, and they're both used daily... the '12 model is running (& looking) as well/good as the day I bought it. I don't tend to 'stuff' my computer bag but I'm careful when packing my gear up to separate the laptop and not put unnecessary stuff or items in the bag that can cause unnecessary pressure of the top of the display
As well as they're built, there's a lot of surface area on the lid which, with enough pressure, will certainly 'flex' allowing contact with the keyboard. That's been an issue since the laptop was introduced and few OEMs have managed to deliver an I unsusceptible display 'build'

I'm not overly anal about my gear but I always have a microfiber cloth on hand to clean my iPad, iPhone or display in my car --- a quick swipe of the laptop keyboard w/said cloth and the display before closing... especially if kept pen for a long period, is never a bad idea!

Has anyone else in the forum reported any issues like this before about the new MBP? I find it very hard to believe this is not due to something the user is doing, unless of course its a widespread issue.

I agree. We've seen two examples and the OP's being significantly different and more prominent. IMHO, his machine is a dud, something that can happen in mass production BUT not something rampant or even an issue for the vast majority of owners.
The 2012 models were losing the coating that's applied to the display and hence, lengthened the warranty to fix the display. I'm lucky as I didn't have the issue but a quick Google of the 2012 MacBook Pro display coating will (possibly) show a possibility of what happened with the OPs. Apple should replace it on site. If an Apple Store is nearby, I'd visit!

 

[FilipeTeixeira]

I'm fascinated by this forum.

I never hear of these issues anywhere but here!

I have a 15" and two 13" touch bars. My son is using a 2011 15" MBP and now has my old 2014 Air as well. My father is using a 15 rMBP and I also just sold my 15" rMBP.

My friends also (mostly) use the MBP laptops.

Not one has ever had this issue. Moreover we'd NEVER stuff a laptop into a backpack. It's not a high school biology text book nor would I want it crammed in with a lot of stuff.

Everyone uses laptop bags, and I have always kept mine in a this sleeve within the bag. There is not a single mark on any of our screens because we take reasonable care with them. When I gave my son his first MBP I also gave him a shoulder bag and sleeve. "This is ONLY for a laptop" I explained. "If you stuff other stuff in there you could break something."

Before closing your laptop, run your hand across the keyboard and brush away dust, debris, stale crumbs, eye mites and dandruff...or anything else that might hurt the machine.

If your laptop is in a sleeve within a bag in its own area, nothing will happen to the screen. I guarantee it.


Robert

I'm just curious about something here. You say that you would never stuff it into a backpack but then you say that you use a computer bag. What I wonder is what's the difference then? Is it that on the backpack there's more pressure against the mac?

 

[CaptRB]

I'm just curious about something here. You say that you would never stuff it into a backpack but then you say that you use a computer bag. What I wonder is what's the difference then? Is it that on the backpack there's more pressure against the mac?

I don't let a expensive laptop rattle round in a bag with other stuff. It's in its own compartment and always in a sleeve for additional protection. I've yet to have any damage of any kind transporting my laptops. Common sense.



R.

 

[FilipeTeixeira]

I don't let a expensive laptop rattle round in a bag with other stuff. It's in its own compartment and always in a sleeve for additional protection. I've yet to have any damage of any kind transporting my laptops. Common sense.



R.

I was curious because I actually do exactly the same as you do and it still got scratched. It's always on its own compartment, despite being on a backpack, and I'm always extremely careful with it. However 6 months after and the screen is quite scratched.

 

[CaptRB]

I was curious because I actually do exactly the same as you do and it still got scratched. It's always on its own compartment, despite being on a backpack, and I'm always extremely careful with it. However 6 months after and the screen is quite scratched.

I was curious because I actually do exactly the same as you do and it still got scratched. It's always on its own compartment, despite being on a backpack, and I'm always extremely careful with it. However 6 months after and the screen is quite scratched.

Is it in a sleeve?

Take ANY laptop and close the screen halfway. Even on a MacBook, there's a bit of movement possible. But in a nicely fitted sleeve, this movement is negated. You can't get scratches if there's no movement.


R.

 

[FilipeTeixeira]

Is it in a sleeve?

Take ANY laptop and close the screen halfway. Even on a MacBook, there's a bit of movement possible. But in a nicely fitted sleeve, this movement is negated. You can't get scratches if there's no movement.


R.

It's on a special compartment on my Osprey backpack, and inside a be.ez sleeve which fits pretty tight. Surely my back moves but there's no rubbing or so.
When you talk about movement how can you have a macbook completely still when it's inside a backpack? The backpack moves even if the laptop is on a tight space, I assume, or am I missing something here? So if the backpack moves, the computer moves.

 

[CaptRB]

It's on a special compartment on my Osprey backpack, and inside a be.ez sleeve which fits pretty tight. Surely my back moves but there's no rubbing or so.
When you talk about movement how can you have a macbook completely still when it's inside a backpack? The backpack moves even if the laptop is on a tight space, I assume, or am I missing something here? So if the backpack moves, the computer moves.

I suggest getting a sleeve. My friends and I all use them. The sleeve arrests ALL movement. It would seem fairly obvious that this works as none of my MacBooks have scratches and they travel a lot.


R.

 

[Glockworkorange]

I bought this

https://www.radtech.com/products/screensavrz-macbook-pro-keyboard-cover

I have one of these as well, as the first week I had the machine I started noticing keyboard marks on the screen after the display was closed. They came off with a solid cleaning, but a real pain in the a$$. I also want to prevent against what it looks like happened to the OP. I'd take it to the Apple Store and complain.
[doublepost=1496005164][/doublepost]

Does this allow the screen to close fully without obstruction?

yes.

 

[FilipeTeixeira]

I suggest getting a sleeve. My friends and I all use them. The sleeve arrests ALL movement. It would seem fairly obvious that this works as none of my MacBooks have scratches and they travel a lot.


R.

I'm confused. We are talking about scratches on the screen aren't we? Because mine is inside a sleeve and a quite good one. I'm still to understand how could movement, affect the screen.

 

[Mr. Dee]

Don't know why I really need to protect the screen from the keyboard. Seems absurd. I rarely travel with my MBP except to the Internet cafe maybe every couple weeks. Since early 2017, I started noticing spots, tried cleaning it with the included microfiber cloth. Doesn't help, it has actually gotten worst. You can see what looks like bubbles under the screen. Its not so bad when the device is on, but if you look carefully on the screen, you can even see it on a white background.

 

[CaptRB]

Well...I currently have 4 MacBooks, including two new Touch Bar models. Not a mark on my screens.

This has to be a handling issue.


R.

 

[Timmy D]

I get the keyboard imprint only on the left side. tab key and row above. I keep the keyboard clean. so not sure how it happens. don't keep it in a bag that would put weight on the laptop or hold it in that area. I can at least clean the screen

 

[Mr. Dee]

Well...I currently have 4 MacBooks, including two new Touch Bar models. Not a mark on my screens.

This has to be a handling issue.


R.

Handling issue? Seriously? Sorry, but you are very incorrect.

 

[tkermit]

Wouldn't this fall under the coating repair program? I have slight imprints of the edges of certain keys in the middle of the screen of my two year old MacBook Pro. Also, significantly sized spots where the coating has come off have very recently developed around the iSight lens at the top of the screen. I was going to make an appointment at the Apple Store about it one of these days. Here's a picture of what the screen looks like when it's turned off and reflecting the sunny sky:

 

[CaptRB]

Handling issue? Seriously? Sorry, but you are very incorrect.

Let's apply some logic here.

I've never had a scratched screen. No one I know has had one either, and since I work in the media industry here in LA (as well as NY) , that's a LOT of generally problem free screens.

To scratch anything takes MOVEMENT relative to the surface. This can't happen if the surface is STATIC.

So how do keys scratch a screen? Does it happen during the final millimeters of the closing of the laptop? Or does it happen after it's close due to small amounts of play between the screen and keyboard?

Judging by the photos I've seen, I suspect it's the latter. Thus I make an effort to make sure that my closed laptops are very secure. The sleeve I use is very tight fitting and there is zero movement possible between the two halves of the laptop.

Many of the online reports I hear are folks with a laptop in a less than ideal bag or backpack. Even in a sleeve, if it's jostled around enough, damage might occur. All I can is that what I do appears to work. My screens are perfect. So obviously those with issues are doing something differently.

Now...I might also point out that Apple should not have machines where the keys can touch the screen. I googled the issue and found some folks claiming the keys can touch the screen if the laptop is squeezed or something bumps the top. If this became an issue for me I'd just buy a screen protector and call it a day.


R.

 

[Mr. Dee]

Let's apply some logic here.

I've never had a scratched screen. No one I know has had one either, and since I work in the media industry here in LA (as well as NY) , that's a LOT of generally problem free screens.

To scratch anything takes MOVEMENT relative to the surface. This can't happen if the surface is STATIC.

So how do keys scratch a screen? Does it happen during the final millimeters of the closing of the laptop? Or does it happen after it's close due to small amounts of play between the screen and keyboard?

Judging by the photos I've seen, I suspect it's the latter. Thus I make an effort to make sure that my closed laptops are very secure. The sleeve I use is very tight fitting and there is zero movement possible between the two halves of the laptop.

Many of the online reports I hear are folks with a laptop in a less than ideal bag or backpack. Even in a sleeve, if it's jostled around enough, damage might occur. All I can is that what I do appears to work. My screens are perfect. So obviously those with issues are doing something differently.

Now...I might also point out that Apple should not have machines where the keys can touch the screen. I googled the issue and found some folks claiming the keys can touch the screen if the laptop is squeezed or something bumps the top. If this became an issue for me I'd just buy a screen protector and call it a day.


R.

You continue to be very incorrect and your experience is not representative of others. This is a known issue which Apple has a repair program for. If it was isolated, why would such a program exist?

https://forums.macrumors.com/thread...ti-reflective-coating-repair-program.2034213/
[doublepost=1496072673][/doublepost]

Wouldn't this fall under the coating repair program? I have slight imprints of the edges of certain keys in the middle of the screen of my two year old MacBook Pro. Also, significantly sized spots where the coating has come off have very recently developed around the iSight lens at the top of the screen. I was going to make an appointment at the Apple Store about it one of these days. Here's a picture of what the screen looks like when it's turned off and reflecting the sunny sky:


View attachment 701366

Yes, it would.
https://forums.macrumors.com/thread...ti-reflective-coating-repair-program.2034213/

 

[CaptRB]

You continue to be very incorrect and your experience is not representative of others. This is a known issue which Apple has a repair program for. If it was isolated, why would such a program exist?

https://forums.macrumors.com/thread...ti-reflective-coating-repair-program.2034213/
[doublepost=1496072673][/doublepost]
Yes, it would.
https://forums.macrumors.com/thread...ti-reflective-coating-repair-program.2034213/

Delamination is not the same as scratches. Two totally different issues. Delam is caused by lifting and/or separation of mated surfaces. This can happen for a variety of reasons. Scratches occur from CONTACT with something. It does not just appear.


R.

 

[HerbertDerb]

Can somebody give update to this situation? has the problem gone worse over time..?

I am planning of buying the Radtech cloth to my laptop for sure. Only issue is that i am not sure if i should purchase screen protector aswell?

Does the palm-area leave any scratches, or is problem limited to only to the keyboard?

Thanks.