MacBook Pro 2016 w/Touchbar issue! Stumped

Discussion in 'MacBook Pro' started by archiewillis, Jun 11, 2019 at 6:38 PM.

  1. archiewillis macrumors newbie

    Joined:
    May 19, 2015
    #1
    Hey,

    I purchased a Macbook pro 2016 w/touch bar online and the other day it froze whilst i was using it and then shut down and "your system restarted because of a failure press any button to continue" or something along those lines appeared. Pressed a button, waited for it to load but it got stuck for ages whilst loading so i turned it off. On reboot the fans come on first and slowlu get louder and more aggressive, then after 5-10 minutes the screen turns on but stays dark blue for a few minutes and then a flashing folder with a question mark in the middle shows up. It just repeats doing that until turned off.

    It wint boot into safe mode. It will boot into internet recovery mode after holding the right shortcut buttons for about 10 minutes but wont detect the internal ssd when i open disk utility. Ive tried downloading the OS to an externam hard drive and booting on that which also doesnt work and takes just as long for the screen to show up BUT this time it says "a critical update os required for your mac" but when i try to do that update it fails and just repeaedly tells me to shutdowm or try again.

    I took the macbook to the apple store and after a test the guy said there was no signs of internal damage and he couldnt tell what was wrong (he took it out back so i dont know what tests he did)

    I bought this macbook pro second hand and the guy at the apple store did inform me that the previous owner had come in with the same problem but didnt know how they fixed it!

    If anyone coyld offer any info please i would really appreciate it!!

    Thank you
     
  2. McBeresford macrumors 6502

    McBeresford

    Joined:
    May 31, 2005
  3. archiewillis thread starter macrumors newbie

    Joined:
    May 19, 2015
    #3
    I've tried this but it wouldn't let me as it's not detecting the internal SSD. Even when I try to boot from an external hard drive it won't work.
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Return it, there's no way you should be dealing with that sort of problem right at the get go
     
  5. McBeresford macrumors 6502

    McBeresford

    Joined:
    May 31, 2005
    #5
    I agree with Maflynn... There's probably a faulty hardware component causing the issues. Returning is the best option imo.
     
  6. archiewillis thread starter macrumors newbie

    Joined:
    May 19, 2015
    #6
    Yeah I think that's what im going to do. Disappointing as I made a couple of tracks I really liked but hadn't backed it up as I only had it a week. AHH well, will teach me to back up more often
     
  7. Hieveryone macrumors 68040

    Joined:
    Apr 11, 2014
    #7
    Wow that sounds crazy. I know nothing about computers tbh but I would guess it's the hardware or something. Like maybe the chips has something wrong or logic board or the ssd. Like there could be a problem on the SSD physically like a bad pin or 2 then it won't recognize it.

    But I wouldn't know. My guess is as good as any.
     

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6 June 11, 2019