I did it before it blew up just on the off chance it would work, I just logged in to this email from an actual person, I dont understand it so I cant tell if they mean they actually sent it to apple or if this is just them sending it to another dept in voda:
Dear Mr. X,
We have submitted request for NUC & reference number for
the same is *XXXXX
Kind regards,
xxxxx
NUC Resolutions
just got the same one this morning, twice actually, but both with the same reference number. lets see what happens!