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[Merged] Complaints about Pre-Order Process/Technical Difficulties
- Thread starter ToastyToci
- Start date
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+1
People need to quit their griping about what Apple owes them or how they waste so much time and, blah, blah, blah.
Dude, I have been up since 3:15 central time, and I just completed my order. I'm trying to complete my Mom's order now, and it is taking forever. GAH. What a profound waste of time.
I'm sure its a combination of both. If you thinking about AT&Ts servers are getting hit twice as much, maybe even three or four times more (Best Buy and Radio Shack have to check too). Plus its obvious that Apple's servers can't handle the rush of millions of people trying to order the same thing at the same time.
Let it die down and try again later or walk into a store.
And if anyone wasn't expecting this, well, that's just silly.
Yup, you should wait till later in the day when the bugs are worked out.
Anybody who's ever touched a website knows that there will be issues. Things that aren't caught until you put the system under load. Some things are unforseeable, even by Apple.
If you choose to jump on an e-commerce site that you know A) JUST went up and B) is being slammed, you shouldn't be surprised when issues arise.
my issue was the voice plan selection page. My voice plan is very very old, therefore I had no use existing option. I called and stayed on hold for an hour for the lady to tell me I could not keep my voice plan which is a crock.
I found away around it but I am scared to click submit. I chose the 450 minute plan, chose my existing data plan and existing text plan. made it to the cart and simply removed the 450 voice plan. Now it will let me order but it shows no voice plan listed with a monthly bill of $39!
I am assuming if I submit the order they should default to the voice plan I already have but I'm kinda scared to try it for fear of not being able to get my 1000 minute plan added back.
I found away around it but I am scared to click submit. I chose the 450 minute plan, chose my existing data plan and existing text plan. made it to the cart and simply removed the 450 voice plan. Now it will let me order but it shows no voice plan listed with a monthly bill of $39!
I am assuming if I submit the order they should default to the voice plan I already have but I'm kinda scared to try it for fear of not being able to get my 1000 minute plan added back.
He's calling me a fanboy.
First, calling someone a fanboy is considered an insult. Just an FYI for ya'.
Anyway, I'm not a fanboy by any means. I just know, and anyone with common sense would know, that if you try to go on a server when everyone else is, you should expect trouble. With every update for the iPhone or Mac OS, I've waited until the next day or a few days later, and I've never had all the problems others have.
Oh, I'm losing track
Although I'm sure he thinks the same about me since I said he has no one to blame but himself
LOL - this is not how it works in corporate. What you just wrote above, try explaining to boss - on launch day things are just expected to work - I work for small financial startup and anything like this would have some VP packing his/her bags by end of day.
I work for a larger company and my good friend is the web admin. I'm an Exchange Admin and have worked for MS. I know my tech. After launching any website there is a certain amount of debugging to do.
Not to mention the fact that you're throwing in the connectivity to AT&T.
You seem to have no idea how this all works. With your sense...I don't see a startup going very far, but good luck.
Take the Apple site, which is getting SLAMMED with connectivity requests from all over and add in the fact that the site needs to interface with AT&T...and you get what's happening this morning. Of course Apple could probably install an unnecessary amount of equipment and gain bandwidth to loosen the load...but WHY? Because of one day, no, that wouldn't make a whole lot of business sense. Geckotek seems to have it right on the money with this...
Just quit your complaining and go read a book.
So if you all of a sudden got the traffic that Capital One or Wachovia gets in one day, your system would do just fine? I highly doubt that.
I don't see why everyone is complaining. The servers can't handle this load. It's not a fault to anyone and it's not that they didn't plan well ahead of time. Why would they upgrade their servers to handle this much traffic when it is only needed for 6 hours of the year? Now that would be a very poor executive decision. That's a waste of money. Their servers are more then sufficient for the remianing 364 3/4 days of the year.
I mean, really, c'mon...
Apple has billions of dollars in the bank and access to the finest technical minds in the world. This pre-order should not have been a mess to start with, and it shouldn't be taking this long to fix it. Ridiculous. No excuse.
Apple has billions of dollars in the bank and access to the finest technical minds in the world. This pre-order should not have been a mess to start with, and it shouldn't be taking this long to fix it. Ridiculous. No excuse.
I get to the Billing and Payment Information screen but there are no text boxes to type in or buttons to click. This sure is frustrating for someone ordering their first iPhone and making the jump to AT&T.
everything is fine until it checks with ATT, Why is it always ATT. Remember the activation process debacle of the first iPhone?
Being that it seems to mess up after I enter my #/zip/last four I'd think ATT is at least a part of it.
That's not true at all. If it were ATTs fault, ordering directly from them wouldn't have been so easy. The process of ordering from Apple's site fails all over the place, not just in checking eligibility.