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[Merged] Complaints about Pre-Order Process/Technical Difficulties

I don't see how anyone can blame AT&T this time. Apple's lack of communication to its best customers (early adopters who throw money at them), and their lack of ability to keep their site running when they should know exactly what to expect by now, tells me its likely their horrid communication probably trickles over to AT&T, at least this time around. AT&T is at Apple's mercy and Apple clearly doesn't know WTF they are doing today.

And at least I can call AT&T or get somewhere on their site. Apple's site is F'd, and they aren't even taking calls right now. They won't even let you hold. This is just a joke...
 
mntentman said:
Apple has billions of dollars in the bank and access to the finest technical minds in the world. This pre-order should not have been a mess to start with, and it shouldn't be taking this long to fix it. Ridiculous. No excuse.
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Because this rubric works so well with Microsoft too.

The American space program (and really everyone's space program) had access to money and minds as well. And still had many spectacular failures.
 
STEVESKI07 said:
So if you all of a sudden got the traffic that Capital One or Wachovia gets in one day, your system would do just fine? I highly doubt that.

I don't see why everyone is complaining. The servers can't handle this load. It's not a fault to anyone and it's not that they didn't plan well ahead of time. Why would they upgrade their servers to handle this much traffic when it is only needed for 6 hours of the year? Now that would be a very poor executive decision. That's a waste of money. Their servers are more then sufficient for the remianing 364 3/4 days of the year.
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again - these kind of sheepish explanations won't fly - may work for small size startup to tell that they got traffic beyond their expectations - we are talking about biggest technology company by market cap here.

Companies of Apple's league don't do penny pinching when it comes to capacity - they maintain capacity of *at least* 200% of their peak load - and extra planning for major launch. The loss of perception and bad PR is worth 10 times cost of hardware.

This is not unexpected load on servers or all ppl started jumping on store at the same time scenario - this is something obvious when company is launching such an anticipated product - can't blame customers for it.

Look at other threads - ppl are pissed as hell - go and try telling them to come tomorrow or afternoon
 
FINALLY GOT THROUGH....AT&T though...

I have been trying since 7am central time, its not 9:30 CST and finally got my order through....I still get the order could not be processed on the Apple site but AT&T worked even though I have been working on this order for the last 20 min.....very slow!
 
I've never seen such piss poor performance

Really? The servers can't handle the load? This wasn't expected? They didn't learn from last year?
 
im so annoyed right now. Been trying all morning and keeps failing when checking for eligibility.
 
IndianGuy said:
again - these kind of sheepish explanations won't fly - may work for small size startup to tell that they got traffic beyond their expectations - we are talking about biggest technology company by market cap here.

Companies of Apple's league don't do penny pinching when it comes to capacity - they maintain capacity of *at least* 200% of their peak load - and extra planning for major launch. The loss of perception and bad PR is worth 10 times cost of hardware.

This is not unexpected load on servers or all ppl started jumping on store at the same time scenario - this is something obvious when company is launching such an anticipated product - can't blame customers for it.

Look at other threads - ppl are pissed as hell - go and try telling them to come tomorrow or afternoon
Click to expand...

Actually, I agree with you on the capacity part. They can lease temporary capacity.

What I don't agree with is the debugging part. There's no way to catch everything until it goes under load. Especially when dealing with another party and connecting to their systems.

However I would think they should have most of the issues worked out shortly.

BUT NOT OF THAT MATTERS. POINT IS THIS.....it will be better later. Come back then. There's no need to rush, they won't run out of phone the first day.
 
indeed is sad

being in the IT field I cannot under mind the logistics needed for this process, it seems that apples site is doing ok, however when apple.com attempts to query AT&T's servers its very clear that AT&T, much like their networks, cannot handle the amount of account queries.

I'll keep trying but it may come down to me going to BB and get one there.
 
AT&T Tracking Says Received, not Processing..anyone else?

AT&T Tracking Says Received, not Processing..anyone else?

Does it take awhile to get to processing or is everyone stuck on received?
 
TheScappian said:
everything is fine until it checks with ATT, Why is it always ATT. Remember the activation process debacle of the first iPhone?
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Apple isn't even answering their phones, so i don't think its all At&T. not to mention half the times their buttons don't even respond
 
IndianGuy said:
again - these kind of sheepish explanations won't fly - may work for small size startup to tell that they got traffic beyond their expectations - we are talking about biggest technology company by market cap here.

Companies of Apple's league don't do penny pinching when it comes to capacity - they maintain capacity of *at least* 200% of their peak load - and extra planning for major launch. The loss of perception and bad PR is worth 10 times cost of hardware.

This is not unexpected load on servers or all ppl started jumping on store at the same time scenario - this is something obvious when company is launching such an anticipated product - can't blame customers for it.

Look at other threads - ppl are pissed as hell - go and try telling them to come tomorrow or afternoon
Click to expand...

I don't think you understand the technical complexity of what has to go on in the backend for this preorder to work from multiple different sources. You think Apple will get bad PR from this? Watch their stocks rise. People are pissed because they spent 5 hours trying to preorder on the very first day. You think they are going to give up and go to Sprint? I doubt it. If they are willing to put that much time into doing that then they aren't leaving. Now if this system crashed on the last day of preorders, I would understand why people would be pissed, but it's not.
 
brinycbri said:
AT&T Tracking Says Received, not Processing..anyone else?

Does it take awhile to get to processing or is everyone stuck on received?
Click to expand...

They can't process an order for a phone that they do not even have in stock yet. It may be a few days. They probally won't even ship the phones until either Tuesday or Wednesday of next week.
 
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