Messed up my macbook pro retina (2015) display and more?

Discussion in 'MacBook Pro' started by JudyHunter, May 21, 2017.

  1. JudyHunter, May 21, 2017
    Last edited: May 21, 2017

    JudyHunter macrumors newbie

    May 21, 2017
    laptop : macbook pro 13" retina display, early 2015 model

    I fell with my laptop in my hand and it didn't go so well.
    When I opened my laptop it was clear i broke a LED light in my screen as theres a black bar (on the right of my display). Apart from that my display is breaking into lines which are moving up and down, inverting the screen as it moves. I attached 2 photos to understand my explanation.
    Any ideas of what I broke ?

    Attached Files:

  2. QueenTyrone macrumors 6502a


    Sep 21, 2016
    Do you have  care + on it?
  3. chscag macrumors 68020


    Feb 17, 2008
    Fort Worth, Texas
    You didn't tell us which Mac you have but the fall may have loosened one of the video cables that goes from the logic board to the LCD display. I can't tell from your photos if the LCD itself is broken or damaged. You might want to take it on in to an Apple Store and have them check it out for you.

    (Accidental damage is not covered by the warranty or Apple Care.)
  4. JudyHunter thread starter macrumors newbie

    May 21, 2017
    no i dont :(
    --- Post Merged, May 21, 2017 ---
    I have the macbook pro retina 13 inch (early 2015)
  5. Stefan johansson macrumors 65816

    Stefan johansson

    Apr 13, 2017
    Are you sure it's just the LCD? Looks like it's something in the screen driver hardware.
  6. JudyHunter thread starter macrumors newbie

    May 21, 2017
    no im not I dont know what is broken. Is it possible to fix it if it is the screen driver hardware?
  7. throAU macrumors 601


    Feb 13, 2012
    Perth, Western Australia
  8. keysofanxiety macrumors G3


    Nov 23, 2011
    I can't see any visible impact damage; the LCD itself doesn't appear to be damaged. It's pretty likely the drop unseated the LCD cable. Reseating the cable could do the trick.

    I'd take it into an Apple Store. Providing it still has AppleCare, it should be a quick warranty repair. Regardless take it to them and see what's what.
  9. Stefan johansson macrumors 65816

    Stefan johansson

    Apr 13, 2017
    Very good advice.
  10. Gav2k macrumors G3


    Jul 24, 2009
    Could be as simple as the cables become disconnected or it could be as bad as the logic board is damaged.
  11. smallcoffee macrumors 65816

    Oct 15, 2014
    North America
    Possibly damaged or broke your MacBook Pro retina 13" early 2015 model.

    Joking aside, take it to Apple and they'll do a diagnostic on it.
  12. MrGuder macrumors 68020

    Nov 30, 2012
    and don't forget to bring your walet...:)
  13. csurfr macrumors 68000

    Dec 7, 2016
    Seattle, WA
    Looking at your first picture; was it the bottom right corner that hit? Looks like your LCD is cracked there. See the perfectly rounded arc leading up the right side? Expensive replacement you've got on your hands.
  14. JudyHunter thread starter macrumors newbie

    May 21, 2017
  15. ryguy92000 macrumors regular


    Sep 20, 2014
    Salt Lake City, UT
    My shop does flat rate labor for those of about 175. The vast majority of the cost for this repair will be the part.
  16. TonyK macrumors 6502a


    May 24, 2009
    WOW. Missed that before. Ya, time to go to Apple and see how bad it will be. If you are handy you could try finding a busted 2015 that has a good screen but doing so involves risk, maybe substantial risk, of the seller being factual. If it were me, I'd avoid that and just go to Apple.
  17. hallux macrumors 68030


    Apr 25, 2012
    That's only available for iPads and iPhones.

    I will concur with this assessment.
  18. QueenTyrone macrumors 6502a


    Sep 21, 2016
     care protection is similar to  care +, the op understood what I meant.
  19. caramelpolice macrumors regular

    Oct 6, 2012
    Mac AppleCare doesn't cover accidental damage (drops, water damage, etc).
  20. QueenTyrone macrumors 6502a


    Sep 21, 2016
    They're still pretty similar though and OP doesn't have a warranty anymore anyway.
  21. hallux macrumors 68030


    Apr 25, 2012
    They're only similar in that they both extend the warranty. AC+ on the mobile devices covers all failures, even accidental drops and liquid damage. That is not offered in any way for the Macs which ONLY get warranty coverage extended for 2 more years and phone support extended from 90 days to 3 years. It's a VERY important distinction.
  22. JudyHunter thread starter macrumors newbie

    May 21, 2017
    So the other day a fell while holding my laptop ( MacBook Pro 13" retina early 2015) Unfortunately I caused a lot of damage to my screen.

    I cracked the LCD and a connecting cable has come loose causing my screen to flicker.

    If I were to just fix the cable and not replace the LCD (as I am a broke student and the damage is on the side of my screen so it's not too much of an eye sore ) will this broken LCD somehow cause later damage to my laptop ?
  23. Samuelsan2001 macrumors 604

    Oct 24, 2013
    Well it may allow moisture in and ruin the screen further but other than that it shouldn't matter at all.

    here is a guide for troubleshooting your display.
  24. hallux macrumors 68030


    Apr 25, 2012
    Seeing the crack in that screen, there's nothing there that reseating the cable will fix. The display beneath the glass is damaged and is causing all of the issues you see on the display.
  25. jaw444 macrumors newbie


    Jul 18, 2017
    Los Angeles
    Something like this, apparently worse, just happened to me this morning.
    It is a brand new MBP 2017 13 inch, i've had it for 3 days, special ordered from China with a 1TB SSD, not because i can afford it but of necessity. 2012 MBP i'm replacing (currently typing on) has 1 TB hard drive, i have 700GB on it. Old MBP has been having severe functioning problems beginning in April with updating Yosemite (working decent) with Sierra (total disaster).

    Finally the new computer -- wow. so much better (high sierra still sucks for Mail, even worse--but much faster!! :) ). Just started getting all the bugs worked out and enjoying using fast small computer. Finishing touches now. Haven't moved big data over yet like iTunes.

    Old computer still connected to Time Capsule with Time Machine. Was going to replace that with new computer today, start backing it up.

    The computer has a thin hard shell case on it obtained last week. Yesterday i ordered an extra thick TomToc 360 sleeve to protect from impact of falls. I also ordered a LaCie Rugged thunderbolt 1TB drive dedicated to doing regular clone backups of the computer. Both of those are to be delivered today.

    i went to sleep last night in my bed. i don't remember much, i usually put the computer on the floor but from what happened, i must have had it in bed with me and fallen asleep.

    The problem is, i had taken a pain pill, something i'm not used to, prescription less than a month old. Take one every few days, rib cartilage injury. Took before going to bed. It must've had a strong effect (did not do this previously) because i woke falling onto the floor. i hit the right side of my face against something, not sure what, a space heater is the closest thing to where it happened. but the side of my face was, is, sore. my jaw hurts on the right, and my right temple. in bathroom i noticed a small cut on my face on the area of the back of the jaw.

    So something violent happened, but i didn't realize anything was wrong with the computer.

    I woke at around 6am and opened the computer and saw the damage.

    From reading this discussion, it makes sense to me that the display is damaged.

    I want to describe some other symptoms and ask about other possible damage. (i will be going to Apple store shortly, i just wanted to consult and be more informed first).

    The computer display shows a cracked appearance on the display (not on the surface hardware, no sign of external damage). Most of the display is dark. There are some jagged looking narrow cracks, kind of going diagonally from one corner, lower left, to upper right, but that is a rough description. Mostly black display.

    Keyboard does not respond, i can't do anything with the function of the computer. Pressing the power button turns it off. I'm not sure that it's completely off. When i press the power button, the disturbing patterns come back. There's no start up process. Display just goes off and on, even with holding power button down.

    When i tapped on the keyboard, and then ran my fingers back and forth from left to right brushing the keys, at first nothing happened, then a noise was made, the sound when you try to do something on a mac that you can't do, and there is kind of a bonk - thump sound. i could make these sounds continuously by going back and forth. But sometimes they stopped altogether and sometimes they came back on. Then, during doing that, more display showed, most of the screen showed, though off color, and not normal, it was the screen that shows if you coming back from it being off and it asks you to log in with your admin password. but i can't use my keyboard to type with and can't get a cursor to move around.

    The power button causes all of this to turn on or off. i think after i turned it off and back on, it came back as the mostly dark screen with jagged line again.

    i plugged an external drive into it which has a bootable clone of the same kind of computer, it was the first one i got, just before christmas and i had to replace it upon learning that external drives and cloud back ups would not meet my needs for storage space i can use easily on the computer. that is when i ordered the one from China with 1 TB SSD, something i was trying to avoid, so much money, but trial and error showed it's necessary. credit card.

    so that is what i've woken up to today. i will go to Apple. i appreciate this thread, i want to go in with some degree of being informed.

    Are there other hardware things that sound like they are damaged? besides the display? Because rubbing the keyboard caused more screen to show and and then back to just the original black screen with crack mark, it sounds like something IS loose.

    i would just be interested in a prognosis and assessment before i go, based on this report. I think it looks obviously cracked.

    probably my most important question is, does it sound like anything where my SSD would have to be wiped clean? I have data i don't want to lose.
    and is there anything i can do to try to reboot it?

    Other than that, i think the rest of this discussion has been really informative and it's not good news but i think i could already tell that. And worried about whether my data will survive repairing. Is my SSD ok?

    I'll get a some photos attached.

    Attached Files:

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