They dealt with 3 Blackberry outages in a year.
Good for you. You've been lucky, do count your blessings. In my business environment, we use Verizon, AT&T and Sprint. Each have had their significant flubs in the past 4 years we've used them all. These things happen.
You know, I would honestly think that they would be justified in asking to be let of out of their contracts. Maybe they should call and ask, and follow through.
They are when they refuse to let you do what was advertised, or what would be normally allowed with a non-Verizon interface.
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I must say, the iPhone is the most functional "brick" I've ever carried.
"the most functional "brick" I've ever carried." - Really? Congratulations on your very first cell phone purchase. You'll have to continue to let us know how this works out for you. Again, congrats.