More Incidents Surface of iPhone 8 Plus Devices Burst Open Due to Possible Battery Failure

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Oct 4, 2017.

  1. Alienzed macrumors newbie

    Alienzed

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    Montreal
  2. zeram1 macrumors member

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    Jan 10, 2012
    #277
    Most likely a Chinese battery supplier = what, you really expected better?
     
  3. Sill, Oct 5, 2017
    Last edited: Oct 5, 2017

    Sill macrumors 6502

    Joined:
    Nov 14, 2014
    #278
    The sad thing is that if the company would do exactly that - focus on products and the customer - the money will come. The shareholders will make bank. Unfortunately the "numbers guy", Cook, doesn't understand it. He thinks in terms of iteration and not renovation. He thinks of shoving something out the door on a regular schedule to keep those upticks going. Wall Street is part of the problem though, because their intense hatred for the guy who couldn't be forced to play buy anyone's rules - Steve Jobs - kept the share price low. They rewarded Apple for Steve's departure by a steadily rising share price despite little in the way of innovation.

    What has Apple really done since Steve's gone? The only decent technology I've seen out of them was the Mac Pro and the iPad Pro. The Mac Pro was under development when Steve was still alive. The iPad Pro started shortly after. Both have some serious horsepower and the Mac Pro in particular is beautiful, but its been left to die. The Watch is a nice little toy - I have one - but until the Magic project comes to fruition, its still just a happy little wrist charm, and Magic is/was the culmination of Steve's ideas. That was what he was talking about, partially, when he said he "cracked it", referring to TV. Its also the end result of HomeKit.

    So basically, we're still walking down Steve's roadmap, but they're running out of new products, so we just get iterations. There's now 5 different iPhones for sale concurrently - 8 if you count Plus models as separate. There's 4 different iPads. Two different Apple TV STB, even though they basically do the same thing.

    When's the last time we saw this? A proliferation of models and cross-category nonsense? When Spindler and Amelio were around? How about a succession of Performa models with sequential numbers and little else to differentiate them? How about the Centris vs the Quadra? How about the best performance always just around the corner, out of reach? "Coming this fall..."

    I really, really think its time for Cook to go back to supply management and COO.
     
  4. jskitt2000 macrumors newbie

    jskitt2000

    Joined:
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    #279
    Seriously? 6 phones out of millions sold. This isn't an issue like the hundreds of exploding Note 7's.

     
  5. rGiskard macrumors 68000

    rGiskard

    Joined:
    Aug 9, 2012
    #280
    You misunderstand the problem. The short-term focus on share price is what is destroying American companies. Decisions that will lead to better products often require slower profit growth. The easy path is to cheapen a product and drive up sort term profits for the win without regard to a company's well-being a decade into the future.
     
  6. grkm3 macrumors 6502a

    Joined:
    Feb 12, 2013
    #281
    It was not 100s of phones.it was less than 20 that burst open.

    A swelled up lipo battery is on thin ice just waiting to catch fire.

    I was at a Best buy Mobil and they said there display device also did this so it's a pretty big deal so far.

    Just because it's not posted online doesn't mean people are not returning them to apple stores also
     
  7. HarryDevlin macrumors member

    Joined:
    Sep 10, 2012
    #282
    Would be interesting to know if fast-charging was being used. Battery swelling is the result of either a faulty battery or faulty charging circuitry that charges the battery at too high a voltage and/or current. They can probably slow the charge rate via a firmware upgrade but the charge time would increase.

    Never buy the early production of a new car or a new phone. Wait at least six months for the early problems to be corrected. Remember, there will be a lot of engineering changes on a product that you will never know about but that will affect the usability and long-term-reliability.
     
  8. tw1ll macrumors regular

    Joined:
    Aug 3, 2010
    #283
    I think you misunderstand the pace at which the world moves today. Good luck to you if you think you can predict where the markets (or consumers) will be in 10 years - no one can. It would be a naive investor indeed who would put money into a company that was clearly only trying for short term, short lived share price gains.
     
  9. eldo33 macrumors regular

    Joined:
    Mar 24, 2010
    #284

    YUP YUP -- THEY SHOULD HAVE STICK TO JUST RELEASING APPLE X.

    GREEDY + RUSH = BAD QUALITY
     
  10. rGiskard macrumors 68000

    rGiskard

    Joined:
    Aug 9, 2012
    #285
    Cheapening up a product or making it less reliable are moves that tarnish a company's reputation. Bean counters fail to factor in things like reputation and customer loyalty. Those intangible strengths will definitely be vital to the market in 10 years.

    Auto companies routinely are forced to predict markets ten years into the future when they research new technologies.

    You're post is just boilerplate free market kool aid.
     
  11. tw1ll macrumors regular

    Joined:
    Aug 3, 2010
    #286
    Your naivety about the professionalism of many corporate leaders is quite sweet really (and bean counters - really, beancounters? Very last century attitude and terminology). There is nothing "intangible" about reputation and customer loyalty - huge effort and expense goes into carefully measuring both - you have heard of data mining haven't you?
     
  12. Diesel350 macrumors newbie

    Joined:
    Aug 24, 2014
    #287
    So I just received my Iphone 8 Plus in the mail and when I opened it I was greeted with a phone that has been split at the seam like all the other pics that have been posted. I am absolutely furious about this. Phone is brand new and never turned on. Unreal!!
     
  13. trssho macrumors 6502

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    May 24, 2009
    #288
    Post up a photo
     
  14. Diesel350 macrumors newbie

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    Aug 24, 2014
    #289
    Not sure whether to return it to T-Mobile or walk in to the Apple Store.
    --- Post Merged, Oct 5, 2017 ---
    One more
     

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  15. Phonephreak macrumors regular

    Phonephreak

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    #290
    I’m sure they will replace it. Really hope this isn’t a growing problem.
     
  16. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #291
    Apple store. If this is growing widespread, they need to see it. If you bring it to the carrier, they'll just tell you to mail it in or give you a replacement. It likely won't get reported to Apple at all.
     
  17. Andreas56938, Oct 5, 2017
    Last edited: Oct 5, 2017

    Andreas56938 macrumors member

    Andreas56938

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  18. Phonephreak macrumors regular

    Phonephreak

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    #293
    Out of curiosity how many batteries have to swell for a recall to happen? Hope this doesn’t get to that point.
     
  19. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #294
    Give it time. It’s still early.
     
  20. Andreas56938 macrumors member

    Andreas56938

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    #295
    There won't be a recall of any iPhone. Ever.
     
  21. Phonephreak macrumors regular

    Phonephreak

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    #296
    I hope not but to say they will never recall the iPhone is idiotic. If the batteries in them continue to bulge and the numbers go up. They will have no choice. Eventually one of these bulging batteries will ignite.
     
  22. Septembersrain Contributor

    Septembersrain

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    #297
    The sad part is just like Samsung, they'll ignore it until something serious happens.
     
  23. kdarling, Oct 5, 2017
    Last edited: Oct 6, 2017

    kdarling macrumors demi-god

    kdarling

    Joined:
    Jun 9, 2007
    Location:
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    #298
    Seriously, it's obviously not just 6 bad batteries, any more than it was just 9 bent phones. (After a year, even at that so cleverly reported low rate, there would've been more like a half thousand. Not that Apple was ever going to update the number publicly!).

    For every bad phone of any kind that we hear about online, there can easily be ten or more that were simply taken in by owners to be replaced.

    Heck, by the time of the first Note 7 recall, I think there had been less than a dozen incident reports online out of almost a hundred known to authorities. And the second and final Note recall happened after MacRumors had only reported hearing about just four fires in replacement units.

    So there are easily dozens of iPhone swelling incidents by now that never made it online. But without fire damage, Apple is historically highly unlikely to do a recall even if the number goes much higher. They're more prone to do quiet replacements as long as possible.

    Samsung announced the initial Note 7 recall only a week after the first online report of a fire.

    Apple, OTOH, has often taken years to acknowledge fire hazards with their products, sometimes only giving replacements after a class action against them... while not admitting responsibility.

    Still and all, the current reports don't seem to rise to that level yet. As long as they replace any swollen phones for free, it seems doubtful that even a large number would cause them much trouble. Just as with the Note 7, people tend to forgive battery problems and stay loyal to their brand.
     
  24. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #299
    Remember the end of the iPod era, when everything was just color/storage/form factor iterations of the same basic products they'd been showing us for years?

    That was Jobs...

    Screen Shot 2017-10-05 at 9.43.36 PM.png
     
  25. ZapNZs macrumors 68000

    ZapNZs

    Joined:
    Jan 23, 2017
    #300
    Beyond just the large disparity between the numbers of incidents for the two phones, the difference between this and the Samsung fiasco, at least thus far, is that the iPhone 8 battery is pillowing where as the Samsung battery was actually venting. Should reports of iPhone 8 batteries venting with flame arise, this would make this a much more serious issue.
     

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