There's a difference between streamed data and a downloaded file though. Something on your iPhone could be streaming a crap load of data.
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New O2 iphone 4 Tariffs released
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There's a difference between streamed data and a downloaded file though. Something on your iPhone could be streaming a crap load of data.
You have to look at the stats of each bill. Easy enough to find. When you locate it in one bill, you can then select previous bills in the left hand menu.
Thats kinda my point.
I don't use streaming media at all to my knowledge. In the two months I've just mentioned, I haven't used YouTube, streaming radio, downloaded any files, bought anything from iTunes.
It's a mystery.
I should probably inform you that there are unnacccounted data transfers occuring, without your knowledge. Can you check the billing area of My O2 and list the data transfers?
They typically occur during the late evening or early morning, and only on 3G/EDGE.
Hi Chris,
It seems to me that it takes something really bad to upset the Brits on this forum, whose normal complaining about o2 is usually limited to coverage and dropped calls.
I think it may be a good idea to speak to someone further up the ladder and suggest that it might calm everyone down, if, anyone upgrading could "Grandfather" their old plan in a system similar to the system that our American cousins are doing. I do not like suggesting someone else's course of action but it does seem a way forward.
Best of luck!
It seems to me that it takes something really bad to upset the Brits on this forum, whose normal complaining about o2 is usually limited to coverage and dropped calls.
I think it may be a good idea to speak to someone further up the ladder and suggest that it might calm everyone down, if, anyone upgrading could "Grandfather" their old plan in a system similar to the system that our American cousins are doing. I do not like suggesting someone else's course of action but it does seem a way forward.
Best of luck!
Few questions from me Chris
1) Do you accept that not announcing handset prices at the same time is evidence of O2's crippling incompetence?
2) Why does the "average data use" chart on your website justifying this change seem to think the average size of an email is 1kb, when the amount of data a network requires to transfer just to check credentials means that's impossible?
3) How can O2 possibly justify charging for tethering under these new contracts? It was previously justified that people who tethered used more data. But now we're paying for every byte, so surely there should be no tethering charges at all.
Phazer
I logged into My O2 and viewed a bill. Click on "What I've used" and I see a list of charges. In that list, click on "UK browse and download" and it lists every single Internet session with the data volume next to it. There is a total download figure for the whole month at the bottom. It took me a couple of minutes to do this for about a year's worth of bills, and to my surprise, I've rarely used more than 100Mb per month!
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Haha, so true!
Thanks for doing this Garry, maybe set up a website too where people can complain? Or get the media source to do one instead so they can get a count of people who dislike O2's move of severely capping allowance whilst increasing the price of contracts.
Ahh.... i see it now.... Thanks, looks like i dont have much to worry about.
Same here, between 70mb - 200mb on my bills. Still want to see what other operators will offer, but will have to be good as I get 30% discount on my tariff.
Just checked mine and i have loads of data transfer at exactly midnight
That's just when that days total is calculated. Lol.
OUch...just took a look at the data usage on my bills month by month and there is something very worrying going on...
I have used up to 4gb on one month and I definitely don't do anything odd with my 3gs. I feel that my usage is pretty ordinary and was shocked to see it being above 500mb. I have no idea how that could be happening.
Not sure what to do about it....with a 500mb cap it looks like I would be screwed over completely and without me doing anything to cause it...
I guess i watch 5-10 small youtube videos a month and other bits and pieces...
Confused!!
I have used up to 4gb on one month and I definitely don't do anything odd with my 3gs. I feel that my usage is pretty ordinary and was shocked to see it being above 500mb. I have no idea how that could be happening.
Not sure what to do about it....with a 500mb cap it looks like I would be screwed over completely and without me doing anything to cause it...
I guess i watch 5-10 small youtube videos a month and other bits and pieces...
Confused!!
That's just when that days total is calculated. Lol.
That's not always true, in some cases these numbers are still counting towards total data usage in the month.
I have clicked all over MyO2 - I can see previous bills. But not data.
Mind telling me where you are looking?
On Twitter, @O2 is telling people to use the usage stats on their iPhone to see their data use.
C.
Looking at my bills, I've used about 500MB in two months. That compares to the Cellular Data Usage counter on my phone which tells me I've used 2.3GB.
In my bills I see one entry per day between 9pm and midnight, and then one at midnight exactly.
O2/Apple are going to have to tighten this up to make it easier to understand I feel.
In my bills I see one entry per day between 9pm and midnight, and then one at midnight exactly.
O2/Apple are going to have to tighten this up to make it easier to understand I feel.
So your claimed 3% of heavy users will all switch on to Simplicity then, and O2 gets no extra revenue and the network gets just as much data.
Which rather suggests the entire justification for this change is a lie, doesn't it?
Another question. If, as O2's maths claim, 97% of customers use much less than 500mb a month, if this was doubled this would have a completely negligible effect on the amount of data going through O2's network. (as only 3% of your customers would use that extra data, and hence the absolute maximum impact is 6% over previous). A 1GB minimum allowance would calm a lot of tempers and match your competitors.
So given that would make so much sense, can we work on the assumption that your failure to do this is simply blatant profiteering and taking advantage of your customers? And that they would be better served leaving O2?
Phazer
In MyO2, click My Bill, then click Previous Bills, then click What I've Used, then click UK browse and download.
Chris could you answers these please!
So i'm currently on an old iPhone 3G tariff (£35/600 minutes/1200 texts/unlimited internet) with iPhone insurance (£7.50). If I buy a PAYG iPhone 4 and request a microsim from you guys...
1) Will I retain visual voicemail/call merging?
2) Can I transfer the insurance to my new iPhone 4 WITHOUT paying any extra?
3) Will I retain unlimited internet? (I'm pretty sure the answer is yes!)
Thanks again,
Adam
So i'm currently on an old iPhone 3G tariff (£35/600 minutes/1200 texts/unlimited internet) with iPhone insurance (£7.50). If I buy a PAYG iPhone 4 and request a microsim from you guys...
1) Will I retain visual voicemail/call merging?
2) Can I transfer the insurance to my new iPhone 4 WITHOUT paying any extra?
3) Will I retain unlimited internet? (I'm pretty sure the answer is yes!)
Thanks again,
Adam
Click Previous bills (top left) then select the bill you want in the drop down and click go...
Click What ive used
click UK browse and download
this will give you a list of data with the total at the bottom (in Kbs)
unless im mistaken its (about) 1000 Kbs to 1 Mb (is that right??)
so if it says 84000 Kbs thats about 84Mb for the month....
Unless anyone can see if ive made an error
My last post (couple of pages ago) explains where it is. It does take a bit of finding!
1024kB to a MB to be exact, but close enough.
Be careful not to confuse kb and kB too. A kB is 8 kb.
i must say i think its good o2 are at least making the effort to come on here! so credit where its due
im confused about the pay and go data limits, ive been pay and go ever since i could be with the iphone, but i dont like the sound of these limits at all. am i thinking that we now only get wifi free with our iphones? i.e. we need to pay for any data?
also i cant see these limits making a big difference on the network, surely if so little people would be affected by the cap then theres not much strain on the network through excessive use to begin with (other than general phone usage)
i have personally found the network performs poorly, ive never had such trouble with a network it only seems to hold 3g for a few minutes before switching back to the dreaded gprs!!!!!
but at least the sweetener was the good things like good customer service, and while a poor data connection o2 do generally have good coverage (for texts etc)
unfortunately i feel this is the beginning of o2 getting greedy and i have a nasty feeling were going to get done over on payg price too! if so ill be off.....
edit: had a better look at the payg options now..... so understand the tariffs