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Why do i have the feeling that all the mobile companies are doing a bit of priceFixing? Will we see competition over the iphone?
 
Hi

I'm Chris from O2 Online Support, how is everyone this evening?

I am here to clear a few things up and take questions from you that may have concerns over our new tariffs.

I see that the major concern is the Data Limit's

The "Unlimited Data" was a promotional offer when the iPhone was first released which was made clear in your T&C's of your contract.

However the "Unlimited Data" was never really "Unlimited" as under our fair usage policy there was a 1gb limit which again is in your T&C's of your contract.

The new imposed Data Limits are only for customers joining or upgrading with O2 on or after June 24th 2010. Your current plan will remain as it was until renewal.

Majority of our customer's will have nothing to worry about, the average usage is 200mb month and with only 3% of our user's using over 500mb so you will not notice a difference.

These steps have been brought into place to make improvements on our network to make the end result a better place for our customers.

Regards Chris

( Please note i am available until 9pm GMT )

Two questions:

Why on the new tariffs are you charging 20p for MMS?

If I buy a PAYG iPhone 4, will you provide me with a MicroSim for free to use under my current, and will this affect any of my terms and conditions (I'm halfway through a 24 month 3GS contract)?

Thanks.
 
If i Stick to My Home Wifi, would i go over 750mb when im out?

It is VERY unlikely you will occur that amount of Data unless you are a VERY heavy user.

To put it simply 500mb is approx 5,000 web pages or 60 youtube video's

Only around 1% of iPhone users with O2 are using more than 750mb a month.

Regards Chris
 
Hi

I'm Chris from O2 Online Support, how is everyone this evening?

I am here to clear a few things up and take questions from you that may have concerns over our new tariffs.

I see that the major concern is the Data Limit's

The "Unlimited Data" was a promotional offer when the iPhone was first released which was made clear in your T&C's of your contract.

However the "Unlimited Data" was never really "Unlimited" as under our fair usage policy there was a 1gb limit which again is in your T&C's of your contract.

The new imposed Data Limits are only for customers joining or upgrading with O2 on or after June 24th 2010. Your current plan will remain as it was until renewal.

Majority of our customer's will have nothing to worry about, the average usage is 200mb month and with only 3% of our user's using over 500mb so you will not notice a difference.

These steps have been brought into place to make improvements on our network to make the end result a better place for our customers.

Regards Chris

( Please note i am available until 9pm GMT )

20100610-mqm9u8i2mmmca2uere4i3knny8.png
 
All I want to know is if I can pre-order a PAYG on the 15th :(

Already answered many times, yes yes yes yes yes from Apple.

Two questions:

Why on the new tariffs are you charging 20p for MMS?

If I buy a PAYG iPhone 4, will you provide me with a MicroSim for free to use under my current, and will this affect any of my terms and conditions (I'm halfway through a 24 month 3GS contract)?

Thanks.

MMS charging came in from late FEB (i.e old news)

Microsim's are free and won't affect terms
 
Hey Chris,

Quick question, I'm happy with my current simplicity deal. Can I simply buy the new iphone 4 as pay as you go and then keep my existing contract going. If so will O2 be sending out microsims for people in situation without the need to change contract? or will we have to go down the cutting our existing sim cards down to size?
 
Hey Chris,

Quick question, I'm happy with my current simplicity deal. Can I simply buy the new iphone 4 as pay as you go and then keep my existing contract going. If so will O2 be sending out microsims for people in situation without the need to change contract? or will we have to go down the cutting our existing sim cards down to size?

Upto Chris if he replies but again it's been covered many times already. Yes buy PAYG and use old contract and yes you can get a free micro sim to use in it.
 
Can anyone give me some advice? Here is my situation:

I don't feel I use a lot of data, but vie checked and I use 1GB a month and that's without me trying. So there's a good chance it could go over that. This hasn't been a problem for me, because I've had unlimited data on my O2 contract over the last 18 months. Never had them get in touch about fair usage or anything. There's a good chance that I could use more than 1GB, so the O2 data caps aren't looking good for me.

I pay £35 a month at the moment, which gives me far too many minutes, far too many texts, and unlimited data. All I really need is that data, I can get by with hardly any minutes or texts. My contract ran out last monh and I haven't renewed it yet, so it's just rolling month-by-month for the moment. As I said, I don't need all those minutes, so I could save some money by going for one of the new cheaper contracts. But the data is a problem for me.

So, my contract has just ended and I'm also due an upgrade. I'm wondering, can I renew my contract that I've been on, rather than going for one of the new ones and therefore still get my unlimited data? If so, I presume I can still get a good deal upgrading to the iPhone 4.

I post this hear so I can organise my thoughts and also let a few of your eyes take a look. Maybe there's something really obvious that I've missed. I'm really interested to know if I can upgrade to the iPhone 4 but still keep my current unlimited data. This would be great as I use so much data, and I won't have to buy the iPhone outright. Any thoughts or advice? If so, thanks a lot, I appreciate it.
 
The new tariffs mention PAYG but the current 3GS PAYG includes 12 months of free Internet and WiFi useage. I'm wondering whether I should be dispayed or not that there is no mention of this with the new PAYG.

I'm old and cynical enough to know that things like this aren't really free, it's more a case of O2 bundling the 12 months of access into the overall price so maybe such an offer only makes sense to be announced when the price of the PAYG handsets is announced so it's not a foregone conclusion that it won't be available with the iPhone 4.

What do people think?

- Julian
 
Two questions:

Why on the new tariffs are you charging 20p for MMS?

If I buy a PAYG iPhone 4, will you provide me with a MicroSim for free to use under my current, and will this affect any of my terms and conditions (I'm halfway through a 24 month 3GS contract)?

Thanks.

Thanks for your Question's

As you can appreciate the quality of picture and video ( HD in some case's ) is continually rising and phone operators are expected to expand there services to cope with this to continue to give our customers the best possible service.

If you chose to buy on PAYG we can send you a Micro Sim to use on your original contract.

Regards Chris
 
O2 will you be improving your 3G coverage with all this money you will be saving? Plus I don't mean some roll out plan that will happen by 2012 you need to act now, as you have the worst 3G coverage of all the networks.
 
The networks are running scared right now ...

O2 learned hard and fast in places like London how brutal iPhone data usage was... with background apps streaming, voip over 3g, facetime etc its only going to get worse.... unlimited data was a luxury in the early days but they can't cope with the sheer number of customers switching to iphone/android phones just continually sucking down data...

O2's network isn't great for me in my locations i spend the most time but it does work ... i'm guessing if Three and T-Mobile jump on the band-wagon, coupled with all the iPhone 3G customers being due an upgrade the usage will start spreading around the networks more evenly now than just on O2 so in theory it should be better for everyone but Vodafone and Orange last year LAUNCHED with capped data ... O2's the only being that ran it at all

Can't say i love it but i'm pragmatic about the whole thing and understand enough to realise that the networks can't keep up right now with the growth in demand .... yes they need to start building capacity hard and fast but that takes time too so all they can do now is cap... at least though the tariffs are generally cheap(ish)
 
Hey Chris,

Quick question, I'm happy with my current simplicity deal. Can I simply buy the new iphone 4 as pay as you go and then keep my existing contract going. If so will O2 be sending out microsims for people in situation without the need to change contract? or will we have to go down the cutting our existing sim cards down to size?

Yes we can do that

Regards Chris
 
Can anyone give me some advice? Here is my situation:

I don't feel I use a lot of data, but vie checked and I use 1GB a month and that's without me trying. So there's a good chance it could go over that. This hasn't been a problem for me, because I've had unlimited data on my O2 contract over the last 18 months. Never had them get in touch about fair usage or anything. There's a good chance that I could use more than 1GB, so the O2 data caps aren't looking good for me.

I pay £35 a month at the moment, which gives me far too many minutes, far too many texts, and unlimited data. All I really need is that data, I can get by with hardly any minutes or texts. My contract ran out last monh and I haven't renewed it yet, so it's just rolling month-by-month for the moment. As I said, I don't need all those minutes, so I could save some money by going for one of the new cheaper contracts. But the data is a problem for me.

So, my contract has just ended and I'm also due an upgrade. I'm wondering, can I renew my contract that I've been on, rather than going for one of the new ones and therefore still get my unlimited data? If so, I presume I can still get a good deal upgrading to the iPhone 4.

I post this hear so I can organise my thoughts and also let a few of your eyes take a look. Maybe there's something really obvious that I've missed. I'm really interested to know if I can upgrade to the iPhone 4 but still keep my current unlimited data. This would be great as I use so much data, and I won't have to buy the iPhone outright. Any thoughts or advice? If so, thanks a lot, I appreciate it.

You won't be able to get a subsidised iPhone 4 and continue your current contract. Your options are:

1) Sign a new contract, get a subsidised iPhone 4 and unlimited data until October, then be stuck with the cap and any bolt-ons you are prepared to pay for.
2) Buy a PAYG phone (obviously unsubsidised and more expensive £440+) and keep your current contract rolling, or sign up to a simplicity tariff very soon, to get the unlimited data.
3) Switch to another network if they offer better data charges.
 
Thanks for your Question's

As you can appreciate the quality of picture and video ( HD in some case's ) is continually rising and phone operators are expected to expand there services to cope with this to continue to give our customers the best possible service.

If you chose to buy on PAYG we can send you a Micro Sim to use on your original contract.

Regards Chris

Thanks for your response.
 
Chris....

Are you able to tell me why we are getting less minutes for the same price as we pay now??
 
It is VERY unlikely you will occur that amount of Data unless you are a VERY heavy user.

To put it simply 500mb is approx 5,000 web pages or 60 youtube video's

Only around 1% of iPhone users with O2 are using more than 750mb a month.

Regards Chris

Chris, that's utter bollocks.

In two months I've used 2.3GB of data downstream. I don't watch YouTube movies, use streaming music apps or receive e-mails with large attachments. I don't download mp3s on my phone from the iTunes store, and I don't tether.

I *do* have my e-mails set to 'Push', I do use a few apps such as National Rail times, Google Maps for directions, a few newspaper apps, Natwest banking app and a guitar-tab app. I use Safari occasionally to browse a few web pages.

Don't believe all the statistics your superiors are feeding you because they're plainly a lie.

Now, I shan't get too het up about this since I still have 22 months of 'unlimited' data remaining. What I object to most is that you are charging customers the same, or more (no more inclusive MMS either?!) and providing less.

Less service, less uptime, less bandwidth, less signal.
 
The new tariffs mention PAYG but the current 3GS PAYG includes 12 months of free Internet and WiFi useage. I'm wondering whether I should be dispayed or not that there is no mention of this with the new PAYG.

I'm old and cynical enough to know that things like this aren't really free, it's more a case of O2 bundling the 12 months of access into the overall price so maybe such an offer only makes sense to be announced when the price of the PAYG handsets is announced so it's not a foregone conclusion that it won't be available with the iPhone 4.

What do people think?

- Julian

Hey Julian

When you first get your new iPhone, it'll be still on our Text & Web tariff which includes free data and wifi.

From 1 October 2010, Text & Web will include unlimited Wi-Fi only. Excessive usage policy and terms apply, see o2.co.uk.

The more you top up, the more texts you'll get:

* Top up £10-£14. Get 300 texts and 500MB internet
* Top up £15-£29. Get 500 texts and 500MB internet
* Top up £30 or more. Get unlimited texts and 500MB internet

Regards Chris
 
It is VERY unlikely you will occur that amount of Data unless you are a VERY heavy user.

To put it simply 500mb is approx 5,000 web pages or 60 youtube video's

Only around 1% of iPhone users with O2 are using more than 750mb a month.

Regards Chris

Thanks, i think ill be okay with a £40 750mb Slot, when im out id use facebook or something while im on the bus n thats it lol, i have a kind of off topic question,

Im currently on Simplicity £20/month, when i go to pre order an Iphone 4, will i have to do it through 02, to let them know im currently on contract, and wish to upgrade to the £40/24month contract? Thanks again Chris.
 
You won't be able to get a subsidised iPhone 4 and continue your current contract. Your options are:

1) Sign a new contract, get a subsidised iPhone 4 and unlimited data until October, then be stuck with the cap and any bolt-ons you are prepared to pay for.
2) Buy a PAYG phone (obviously unsubsidised and more expensive £440+) and keep your current contract rolling, or sign up to a simplicity tariff very soon, to get the unlimited data.
3) Switch to another network if they offer better data charges.

Thanks for the advice. So, if I go to the O2 shop tomorrow and change to a Simplicity for iPhone contract, I will get unlimited data, not only until October but after then as well?
 
O2 will you be improving your 3G coverage with all this money you will be saving? Plus I don't mean some roll out plan that will happen by 2012 you need to act now, as you have the worst 3G coverage of all the networks.

The main aim is to make the network the best experience for our customers

Regards Chris
 
I was just thinking there, apart from 02 texting us when we reach our limit, Dosent the my02 app tell you your data usage?
 
Would O2-Online (chris) be able to confirm that the new iPhone will not cost any more than the 3GS currently does on PAYG?

I think the PAYG customers will be dissapointed enough in knowing the new iPhone PAYG tariff limits texts to 500 (down from unlimited) and of course caps data allowance to 500mb (down from unlimited).

Long shot I know lol.
 
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