Hi
I'm Chris from O2 Online Support, how is everyone this evening?
Hi
I'm Chris from O2 Online Support, how is everyone this evening?
I am here to clear a few things up and take questions from you that may have concerns over our new tariffs.
I see that the major concern is the Data Limit's
The "Unlimited Data" was a promotional offer when the iPhone was first released which was made clear in your T&C's of your contract.
However the "Unlimited Data" was never really "Unlimited" as under our fair usage policy there was a 1gb limit which again is in your T&C's of your contract.
The new imposed Data Limits are only for customers joining or upgrading with O2 on or after June 24th 2010. Your current plan will remain as it was until renewal.
Majority of our customer's will have nothing to worry about, the average usage is 200mb month and with only 3% of our user's using over 500mb so you will not notice a difference.
These steps have been brought into place to make improvements on our network to make the end result a better place for our customers.
Regards Chris
( Please note i am available until 9pm GMT )
If i Stick to My Home Wifi, would i go over 750mb when im out?
Hi
I'm Chris from O2 Online Support, how is everyone this evening?
I am here to clear a few things up and take questions from you that may have concerns over our new tariffs.
I see that the major concern is the Data Limit's
The "Unlimited Data" was a promotional offer when the iPhone was first released which was made clear in your T&C's of your contract.
However the "Unlimited Data" was never really "Unlimited" as under our fair usage policy there was a 1gb limit which again is in your T&C's of your contract.
The new imposed Data Limits are only for customers joining or upgrading with O2 on or after June 24th 2010. Your current plan will remain as it was until renewal.
Majority of our customer's will have nothing to worry about, the average usage is 200mb month and with only 3% of our user's using over 500mb so you will not notice a difference.
These steps have been brought into place to make improvements on our network to make the end result a better place for our customers.
Regards Chris
( Please note i am available until 9pm GMT )
All I want to know is if I can pre-order a PAYG on the 15th![]()
Two questions:
Why on the new tariffs are you charging 20p for MMS?
If I buy a PAYG iPhone 4, will you provide me with a MicroSim for free to use under my current, and will this affect any of my terms and conditions (I'm halfway through a 24 month 3GS contract)?
Thanks.
Hey Chris,
Quick question, I'm happy with my current simplicity deal. Can I simply buy the new iphone 4 as pay as you go and then keep my existing contract going. If so will O2 be sending out microsims for people in situation without the need to change contract? or will we have to go down the cutting our existing sim cards down to size?
Two questions:
Why on the new tariffs are you charging 20p for MMS?
If I buy a PAYG iPhone 4, will you provide me with a MicroSim for free to use under my current, and will this affect any of my terms and conditions (I'm halfway through a 24 month 3GS contract)?
Thanks.
Hey Chris,
Quick question, I'm happy with my current simplicity deal. Can I simply buy the new iphone 4 as pay as you go and then keep my existing contract going. If so will O2 be sending out microsims for people in situation without the need to change contract? or will we have to go down the cutting our existing sim cards down to size?
Can anyone give me some advice? Here is my situation:
I don't feel I use a lot of data, but vie checked and I use 1GB a month and that's without me trying. So there's a good chance it could go over that. This hasn't been a problem for me, because I've had unlimited data on my O2 contract over the last 18 months. Never had them get in touch about fair usage or anything. There's a good chance that I could use more than 1GB, so the O2 data caps aren't looking good for me.
I pay £35 a month at the moment, which gives me far too many minutes, far too many texts, and unlimited data. All I really need is that data, I can get by with hardly any minutes or texts. My contract ran out last monh and I haven't renewed it yet, so it's just rolling month-by-month for the moment. As I said, I don't need all those minutes, so I could save some money by going for one of the new cheaper contracts. But the data is a problem for me.
So, my contract has just ended and I'm also due an upgrade. I'm wondering, can I renew my contract that I've been on, rather than going for one of the new ones and therefore still get my unlimited data? If so, I presume I can still get a good deal upgrading to the iPhone 4.
I post this hear so I can organise my thoughts and also let a few of your eyes take a look. Maybe there's something really obvious that I've missed. I'm really interested to know if I can upgrade to the iPhone 4 but still keep my current unlimited data. This would be great as I use so much data, and I won't have to buy the iPhone outright. Any thoughts or advice? If so, thanks a lot, I appreciate it.
Thanks for your Question's
As you can appreciate the quality of picture and video ( HD in some case's ) is continually rising and phone operators are expected to expand there services to cope with this to continue to give our customers the best possible service.
If you chose to buy on PAYG we can send you a Micro Sim to use on your original contract.
Regards Chris
It is VERY unlikely you will occur that amount of Data unless you are a VERY heavy user.
To put it simply 500mb is approx 5,000 web pages or 60 youtube video's
Only around 1% of iPhone users with O2 are using more than 750mb a month.
Regards Chris
The new tariffs mention PAYG but the current 3GS PAYG includes 12 months of free Internet and WiFi useage. I'm wondering whether I should be dispayed or not that there is no mention of this with the new PAYG.
I'm old and cynical enough to know that things like this aren't really free, it's more a case of O2 bundling the 12 months of access into the overall price so maybe such an offer only makes sense to be announced when the price of the PAYG handsets is announced so it's not a foregone conclusion that it won't be available with the iPhone 4.
What do people think?
- Julian
It is VERY unlikely you will occur that amount of Data unless you are a VERY heavy user.
To put it simply 500mb is approx 5,000 web pages or 60 youtube video's
Only around 1% of iPhone users with O2 are using more than 750mb a month.
Regards Chris
You won't be able to get a subsidised iPhone 4 and continue your current contract. Your options are:
1) Sign a new contract, get a subsidised iPhone 4 and unlimited data until October, then be stuck with the cap and any bolt-ons you are prepared to pay for.
2) Buy a PAYG phone (obviously unsubsidised and more expensive £440+) and keep your current contract rolling, or sign up to a simplicity tariff very soon, to get the unlimited data.
3) Switch to another network if they offer better data charges.
O2 will you be improving your 3G coverage with all this money you will be saving? Plus I don't mean some roll out plan that will happen by 2012 you need to act now, as you have the worst 3G coverage of all the networks.