NOT FOR EXISTING IPHONE CUSTOMERS.
We can only upgrade online. It says so on the site under 'existing iPhone customers'.
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O2 Now Taking Orders.
- Thread starter GAS
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NOT FOR EXISTING IPHONE CUSTOMERS.
We can only upgrade online. It says so on the site under 'existing iPhone customers'.
I've emailed Matthew Key from my ITV email address. That worked last year when I had 'negative black' issues with my screen - my local Apple store phoned me personally within the hour! Although I somehow think this might not work this time.
A problem being - if people weren't given a confirmation of ordering
- there may be huge duplicates in the data set they're sifting through
- someone might turn round and say - well actually, i've changed my mind, i'm going elsewhere, you'l have to cancel that order - as they may not have given confirmation that the fallback form worked. I'd imagine the customer is within their rights to do so.
They've just given themselves a pretty messy manual task to get through, and now those who wanted to get 1st in the queue will be joining everyone else come 7:02 or 8:02 on Thursday - hardly giving those who gave notice of interest any advantage, nor those who already have a handset and are upgrading.
Hopefully O2 will take the above into account, and be a bit less shambolic...
ok well i just got off the phone from my local o2 store (of which i managed to talk to a friend of mine who works there) and he clearly said a big NO to being able to upgrade in store to the new 3G iPhone.
Dam!!! guess we are all going to have to wait for the 10th and see what happens then as i guess nothing will change now o2 have said we all have to come back on that date.
Dam!!! guess we are all going to have to wait for the 10th and see what happens then as i guess nothing will change now o2 have said we all have to come back on that date.
If head office tells them to jump, they will jump. I'd imagine that O2 staff nerves are slightly shot due to the volume of negativity some of the higher up management have created through their lack of skills in dealing with the online (and store based) ordering system...
They may well have to change their tune on going through the fall back system's data, unless the load is small enough to have done by Wednesday night - otherwise, it'll be futile, as people will just reorder on Thursday, and let O2 sort out the mess afterwards.
You think!
It brings to mind the Iraqi Information minister, who despite American troops and tanks in the background of his interview, still maintained that the Americans were not advancing.
o2 are just saying the first thing that comes into their heads. You could tell the guy I spoke to was just bored with iPhone questions
Errrr, where exactly does it 'clearly' say this???
I've made three calls to customer services and every time I was told you WOULD NOT be able to upgrade in store. Also tried my local store...same answer..
Believe me, I want to be proved wrong.
Attachments
OK. Maybe check this thread then?
Granted it is still speculation but it seems some people are in dire need of straws to grasp at
I myself got into a slagging match on here last week, so i know where you're coming from but for today i think we should be direct the anger towards O2.
Just a thought.
No need to get angry because people are trying to correct you. maybe you should've read it before posting, then people wouldn't have to read, and remind you, that you got it wrong.
So, is this thing really so huge in the UK? I searched for "AT&T" and "O2" on the front page of the iPhone forum and I got 20-O2's to 5-AT&T's. With 70+ countries, or whatever, it seems like the UK is being a little over represented for some reason.
OK. Maybe check this thread then?
Granted it is still speculation but it seems some people are in dire need of straws to grasp at…
Thanks. Sounds interesting. Hopefully this is true, but who knows.
I was more sick of reading posts from people who give off an air of superiority, when they obviously haven't read/understood the posts themselves.
re: 'jesus, the o2 site clearly says that you will be able to UPGRADE in store on the 11th'
I phoned my local o2 store and they confirmed that they WILL now be offering instore upgrades according to the most recent information they have received this afternoon. However if o2 sort out the online upgrade system prior to Friday then in store upgrades will not go ahead.
Muhammad Said al-Sahhaf. Information Minister of Iraq. Antj29 - Poor English here? No need to fight about it - happens to all of us. No need to call someone a prick
ah, but where would we be without people slagging each other off on forums. Without people being slagged off purely because of where they come from.
It would be a dark day indeed
This is all very well, but I also just got off the phone to my local O2 store. I initially asked if upgrades were available in store, and was told NO, not for iPhone customers. I then asked about simplicity upgrades, and was told he did not know. However, he took the time to go away and fin out, and subsequently called me back. Simplicity upgrades are being handled in store, but according to him, iPhone upgrades are NOT. More conflicting info. however, I would think O2 would stick to their initial policy of iPhone upgrades online only.
The 'jesus' part was to emphasise the sigh as the subject had been posted a million and one times
no need to get the heckles up over it
quits
What a shambolic affair. O2 have destroyed their relationship with their current iPhone customers within 1 day. My view of O2 was a good one until 2day. So annoyed by today that I'm glad I kept my original iPhone for now and will be sticking with it for the forseable future. I do want 3G but not this badly, plus I just found out bt openzone wifi is now working, which softens the no 3g blow. Also not driving ATM so won't pain me to not have GPS. I'll be happy with the 2.0 sw come Friday.
Sorry but just can't stand being messed about and taken for an arse. IMO O2 have shown just how much they care about their existing customers by letting new customers and current order online... AT THE SAME TIME..FROM THE SAME STOCK POOL..Of course they would sell out!
Sorry but just can't stand being messed about and taken for an arse. IMO O2 have shown just how much they care about their existing customers by letting new customers and current order online... AT THE SAME TIME..FROM THE SAME STOCK POOL..Of course they would sell out!
That is of course half the fun.. It'd be seriously boring if all we did was ask a couple of techincal questions and walked away.
For those that do receive their iPhones on the 11th or near after, they presumably will need to log-on with iTunes to enable it..or at least to sync music etc. This needs iTunes 7.7. Is this out yet? When it comes will it be Leopard only? These may be the stumbling blocks to getting a working iPhone on the 11th.
ok are you sure this is what they said, no disrespect to you but did the person you spoke to sound like they knew what they was sayin or were they just talkin out of their ass?!?!
It will be out by friday, but I presume sooner, as New Zealand are a good few hours ahead, and they will need it too. and, of course it isn't just leopard. Apple aren't dumb. They know most people do not use OS X (as much as I think they should).