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O2 Now Taking Orders.

cyberbolt said:
I just spoke to a very nice man from the Hampstead O2 store.

He confirmed what has already been said in this thread - that O2 have changed their policy to allow in store upgrades. I also asked about whether they will have white iPhones in stock, and he told me that as far as he's aware they will do. Fingers crossed on that front, then.

Also, they're opening at 8:02.
Click to expand...

Well in a way I'm sort of glad that i don't think i got an order through as there is something rather fun about waiting in line for a few hours to be the first to get my hands on an iPhone in my area!

For the original release i waited for 4 1/2 hours to be the first one!
 
This is all i can picture when i think of O2 and the iphone.......






muppet.jpg
 
I just phoned my local store and he confirmed that existing iPhone customers can now upgrade in store. He didn't know at first and asked where I'd heard it, he then checked his stores email and read the message and confirmed it - so GOOD NEWS!!!:D
 
Re upgrade from Simplicity:

Hello Pete,

Thanks for emailing us to show your interest in upgrading to the new iPhone.

I'm sorry you haven't heard from us yet even though you've registered your interest in the new iPhone. Please note that we'll contact you when you're eligible to upgrade. I can see that you're on a simplicity contract and you'll be eligible to upgrade to a new phone on 2 August 2008.

You can also call our upgrades team on 08706 007 102 or 08001 313 136 on or after the above date to find out how you can upgrade to the new iPhone 3G. We're open:

- Monday to Saturday between 8am and 8pm
- Sunday between 10am and 6pm.

Calls to the above numbers will be free of charge from O2 Pay Monthly mobiles. If you call from other mobiles and landlines, you'll be charged at your Service Provider's published rate.

Please note that you won't need to order the iPhone 3G online or from our store right now. You'll be able to keep your existing phone number when you've upgraded to the new iPhone. If you upgrade to the new iPhone there won't be a credit check.

If you have further queries, you can call us on 08706 003 009. We're available:

- Monday to Friday between 8am and 9pm
- Saturday and Sunday between 8am and 8pm.

Calls are free of charge from O2 Pay Monthly mobiles.

If you still want us to call you to discuss this matter, please reply to this email. We'll then arrange a call back for you.

I hope you'll find this information useful. For further information on your account and our products, please check our website on:

www.o2.co.uk

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

Nayan Lahary
O2 Customer Service.
 
iBrody said:
Re upgrade from Simplicity:

Hello Pete,

Thanks for emailing us to show your interest in upgrading to the new iPhone.

I'm sorry you haven't heard from us yet even though you've registered your interest in the new iPhone. Please note that we'll contact you when you're eligible to upgrade. I can see that you're on a simplicity contract and you'll be eligible to upgrade to a new phone on 2 August 2008.

You can also call our upgrades team on 08706 007 102 or 08001 313 136 on or after the above date to find out how you can upgrade to the new iPhone 3G. We're open:

- Monday to Saturday between 8am and 8pm
- Sunday between 10am and 6pm.

Calls to the above numbers will be free of charge from O2 Pay Monthly mobiles. If you call from other mobiles and landlines, you'll be charged at your Service Provider's published rate.

Please note that you won't need to order the iPhone 3G online or from our store right now. You'll be able to keep your existing phone number when you've upgraded to the new iPhone. If you upgrade to the new iPhone there won't be a credit check.

If you have further queries, you can call us on 08706 003 009. We're available:

- Monday to Friday between 8am and 9pm
- Saturday and Sunday between 8am and 8pm.

Calls are free of charge from O2 Pay Monthly mobiles.

If you still want us to call you to discuss this matter, please reply to this email. We'll then arrange a call back for you.

I hope you'll find this information useful. For further information on your account and our products, please check our website on:

www.o2.co.uk

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

Nayan Lahary
O2 Customer Service.
Click to expand...

I was under the impression that simplicity could be upgraded at any point, as you are essentially always in the last month of your contract, which is where you need to be for other contracts to upgrade. I have phoned a number of stores, and have been told simplicity can upgrade in store.
 
iBrody said:
Re upgrade from Simplicity:

Hello Pete,

Thanks for emailing us to show your interest in upgrading to the new iPhone.

I'm sorry you haven't heard from us yet even though you've registered your interest in the new iPhone. Please note that we'll contact you when you're eligible to upgrade. I can see that you're on a simplicity contract and you'll be eligible to upgrade to a new phone on 2 August 2008.

You can also call our upgrades team on 08706 007 102 or 08001 313 136 on or after the above date to find out how you can upgrade to the new iPhone 3G. We're open:

- Monday to Saturday between 8am and 8pm
- Sunday between 10am and 6pm.

Calls to the above numbers will be free of charge from O2 Pay Monthly mobiles. If you call from other mobiles and landlines, you'll be charged at your Service Provider's published rate.

Please note that you won't need to order the iPhone 3G online or from our store right now. You'll be able to keep your existing phone number when you've upgraded to the new iPhone. If you upgrade to the new iPhone there won't be a credit check.

If you have further queries, you can call us on 08706 003 009. We're available:

- Monday to Friday between 8am and 9pm
- Saturday and Sunday between 8am and 8pm.

Calls are free of charge from O2 Pay Monthly mobiles.

If you still want us to call you to discuss this matter, please reply to this email. We'll then arrange a call back for you.

I hope you'll find this information useful. For further information on your account and our products, please check our website on:

www.o2.co.uk

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

Nayan Lahary
O2 Customer Service.
Click to expand...

I've had confirmation from my friend who works in customer services, here in the UK, for o2,
that O2 Simplicity contracts can be upgraded to iPhone 3G at any time, without penalty.

You or anyone else can dis-believe I have a friend in customers services,
but that is the way it stands, currently. :)

R-Fly
 
I've just got an email from CPW concerning upgraded to the contract iphone. Glad they're on the case. Its only 5pm.
 
Petoz said:
I was under the impression that simplicity could be upgraded at any point, as you are essentially always in the last month of your contract, which is where you need to be for other contracts to upgrade. I have phoned a number of stores, and have been told simplicity can upgrade in store.
Click to expand...

When O2 moved me to Simplicity because I didn't want to upgrade in May (I told them I would rather wait until the 3G iphone was launched) they stated that I could switch at any point in the month and my simplicity final bill will be pro-rata'd. This doesn't seem to be the case from their email to me today, so I have queried it... not happy at all.
 
razorianfly said:
I've had confirmation from my friend who works in customer services, here in the UK, for o2, that O2 Simplicity contracts can be upgraded to iPhone 3G at any time, without penalty.

R-Fly
Click to expand...

Yeh, I just phone again (just to make sure), and as long as you aren't in your first 30 days of your simplicity contract, you can upgrade at any time. As I have had it since November, i'll have no problems (in theory).
 
I can confirm that we can all now upgrade in store on Friday.

I went into o2 in Brighton and they have an update on their computers saying that upgrades are now allowed for existing iPhone owners.

So good news!
 
deniser said:
From reading on various forums today the only people o2 have not upset is NEW customers
Click to expand...

Yep, and wait till the next iphone release and these "new customers" will then feel the pain that is O2....unless of course O2 has their Apple contract taken off them for being so c**p today!

We can only hope.
 
spinstorm said:
I can confirm that we can all now upgrade in store on Friday.

I went into o2 in Brighton and they have an update on their computers saying that upgrades are now allowed for existing iPhone owners.

So good news!
Click to expand...

But this means we have to queue up with everybody else and wait for their credit checks to go through.

Could be an extremely frustrating time.
 
Project said:
But this means we have to queue up with everybody else and wait for their credit checks to go through.

Could be an extremely frustrating time.
Click to expand...

Indeed. Just means i'll have to get there even earlier.
 
What good news??

I am sorry, but yes it is better that we can upgrade in store, but this is the lesser of two evils!.

We now have to queue and pray that they have the model that we want in stock! Some of us are at work and won't be able to get there until lunch time.....no chance for me then!

So yes better, but should have been option from the start and should not be instead of the online upgrade which it now appears to be.
 
I called O2 customer services to confirm what the guy in Hampstead told me, and what I've read in this thread.

He told me that upgrades will be available to current iPhone customers on Friday, from both O2 and CPW stores. He also kept emphasising that they were on a first come, first served basis and to get there at 8 to avoid disappointment.

I guess they haven't got a lot of phones, or something?
 
Not sure if this can be true, but i just heard that "O2 retentions claims due to a technical error, not a single existing o2 customer has been able to upgrade today".
 
island said:
Seems they canceled all the pre-orders, oh well, too good to be true anyway.
Click to expand...

What do you mean by that?

I managed to order one this morning at 8:30am, but only after several errors. The O2 order tracking page says that it is 'In Progress'.
 
iPhelim said:
Not sure if this can be true, but i just heard that "O2 retentions claims due to a technical error, not a single existing o2 customer has been able to upgrade today".
Click to expand...

It just gets better and better! lol
 
Well if as an exisiting iphone user i can upgrade in a store i will be pleased!

I work Near (within 5mins walk) of 3 O2 stores and 3 CPW. I hope one of them will have a handset.
 
iPhelim said:
Not sure if this can be true, but i just heard that "O2 retentions claims due to a technical error, not a single existing o2 customer has been able to upgrade today".
Click to expand...

If that is the case its the biggest c**k up since germany went on a "french holiday" in 1939.
 
Petoz said:
Was this through the failover form? Or did you get through the proper order form? Or are you a new customer?
Click to expand...

New customer, (well, in the sense that I never activated my current iPhone.) I did that order at 8:15am. I started trying at 7:55. It failed a few times just after 8am, but once I added it to my basket, it went through fine.
 
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