response posted on macmojo blog
Friday, January 25, 2008 10:11 AM by sherjo
# re: Office 2008 for Mac: BFD!
Hi there sorry it took me some time to track the issues down. I'm on the road right now doing launch events (see
http://www.apple.com/retail to see where I'll be next - I'm in NY today and Chicago tomorrow! Join if you can and be sure to introduce yourself.)
We've tracked down some hidden issues in the process, and the details you provided really helped us to pinpoint and fix things FAST. Please read the following to find out what happened, and what steps we've taken to fix it. Rest assured, if you sent in the proper materials and are qualified for Super Suite Deal and/or BFD, we're working overtime to make sure you get your order fulfilled. We're all committed to your having a great experience with this promotion and with the product!
Here's the scoop:
ISSUE #1 REBATE REJECTIONS ISSUES: Some of you had your BFD (Best Friday Deal) $100 rebate submission rejected - even in cases where you were sure you provided all the correct proof of purchase materials. Not cool! We jumped on it, and it turns out that there was a hiccup in our system; there is a discrepancy with how our product was named on some sales receipts which didn't match the product name in our system. For example, Office 2004 for Mac Student & Teacher Edition is also referred to as Microsoft Office2004 ACAD-USA on some purchase receipts. This caused claims that should have been qualified to get rejected. Once we discovered this, we immediately started re-processing rejected submissions for second review. If you provided your email address in your rebate submission form you will be notified via automated email that your submission has been received (again). If your submission meets the necessary rebate proof of purchase requirements (per the original terms - did we originally get it on time, did you provide the right stuff, etc.) youll be notified via email when you rebate check is mailed. If you didn't provide an email address, you'll just get a check in the mail with our best wishes.
We expect checks to be mailed by 2/5/08.
ISSUE #2 NO ADDITIONAL STEPS FOR SUPER SUITE DEAL OFFICE 2008 FULFILLMENT: There has been a bunch of discussion and confusion in newsgroups and on some news outlets that Microsoft sent an email to Super Suite Deal participants requiring them to reply to the communication to get their copy of Office 2008. NOT SO - although the email in question could have been worded a little more carefully to avoid the confusion.
Now, I want to assure Super Suite Deal participants that there are NO ADDITIONAL STEPS required to getting your copy of Office 2008. If you completed your redemption form and sent in proof of purchase and shipping payment, thats all you need to do. Product is expected to ship shortly, no later than March 11, 2008 and within the 6-8 weeks from availability indicated on the promotion rebate form.
Thank you all for participating in our offer, I hope this answers many of your questions and resolves your issues. Happy Thursday!
Sherjo