Did you AOL the line the same day it was created?
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They don't have that option when you do an AOL - the only way to cancel w/o an etf is to return the device that was purchased with the line w/in 14 days.
If she AOLed the line into an account with a ME plan, they merge the lines into the ME plan and that drops the UDP.
I don't believe the texts or the data plan shows up on the paperwork when you AOL a line - it just says the plan name with the base price of the plan. So for instance, the 30 minute loyalty plan with UDP will show $15 30 min loyalty.
i did accept aol of NW share plan to ME share plan. make sure ME converted to NW plan. it will be 9.99 access fee + tiered data plan for that ME plan.
yeah, person on the other side will only see voice plan during aol agreement acceptance. i had 2 guys cancelled the AOL and another guy cancelled since Barbara gave him free $45 plan.
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If the feature was in the terms I would've never mentioned it to the rep as you caused attention to the entire situation. They aren't allowed to change anything themselves. If the system ported it over then its there.
CSR are trained to re "up" your plan. they will tell 30 mins is not enough and will change to 450 Tlk and txt.