Yes..you're right.
Getting screwed is ending up with lung cancer after a living a smoke-free life
Getting screwed is being laid off after 20 years of hard work
Getting screwed is having her on top
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Peeved At Yesterday? Call & Get A Coupon!
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Yes..you're right.
Getting screwed is ending up with lung cancer after a living a smoke-free life
Getting screwed is being laid off after 20 years of hard work
Getting screwed is having her on top
Spent at most two minutes on the phone with the CSR. Mentioned that others were receiving coupons and cases for their trouble. I also mentioned that a gesture of good faith would help to restore my faith in Apple.
She sent me an e-mail right away, it was for a coupon of 45 dollars off on a 300 dollar purchase. I should have looked at the email first before getting off the phone with her but I didn't. I would have been happier with a case or dock. Another bad thing about the coupon is that I have to use it before June 27th, hopefully they will announce the white iPhone for pre-order before then.
Ultimately I was happy to receive something since they are not obligated to give us anything for our troubles.
She sent me an e-mail right away, it was for a coupon of 45 dollars off on a 300 dollar purchase. I should have looked at the email first before getting off the phone with her but I didn't. I would have been happier with a case or dock. Another bad thing about the coupon is that I have to use it before June 27th, hopefully they will announce the white iPhone for pre-order before then.
Ultimately I was happy to receive something since they are not obligated to give us anything for our troubles.
I hate to say it but the OP is a fake!! First off look at the image he posted. They are not charging for shipping and he shows a $50.00 charge for shipping so if it's still true then he really only got a $50.00 discount. But what really gives it away is the Tax. Cuz AT&T as well as Apple charge tax on the full non subsidized amount not the discounted amount. So please explain that one for me.
Yes..you're right.
Getting screwed is ending up with lung cancer after a living a smoke-free life
Getting screwed is being laid off after 20 years of hard work
Getting screwed is having her on top
I did not say that ever your a liar trying to mix things up here.
That statement is completely false.
get a life move on.
I hate to say it but the OP is a fake!! First off look at the image he posted. They are not charging for shipping and he shows a $50.00 charge for shipping so if it's still true then he really only got a $50.00 discount. But what really gives it away is the Tax. Cuz AT&T as well as Apple charge tax on the full non subsidized amount not the discounted amount. So please explain that one for me.
Where do you see a $50 shipping price? The image states $0 for shipping.
Also it's only tax on unsubsidized price in certain states.
I hate to say it but the OP is a fake!! First off look at the image he posted. They are not charging for shipping and he shows a $50.00 charge for shipping so if it's still true then he really only got a $50.00 discount. But what really gives it away is the Tax. Cuz AT&T as well as Apple charge tax on the full non subsidized amount not the discounted amount. So please explain that one for me.
quite real. your loss for not getting off the couch and investing the time.
accept the mediocrity life serves you and doubt everything you read. good luck bro.
I talked to CSR and she hasn't heard anything like a code. She was asking me for a case number so she can look up how it was done. I told her I will call back. She said at this time of night, only 'her group' are still doing phone calls and she & supervisor don't know how to do those discounts. She said 'client relations' or 'tech support' may be able to do it but they're gone for the night. Any one of you wanna share your case numbers? hahah
Wow, I also just got an email from the CSR giving me my own case number and a personalized message saying:
"Notes from Kimberly, your support Advisor...
[my name],
I'm sorry I couldn't do more. Call us tomorrow and have the CS code or Case number.
Kim"
Did all of you successful callers get the same follow-up email detailing the case number?
"Notes from Kimberly, your support Advisor...
[my name],
I'm sorry I couldn't do more. Call us tomorrow and have the CS code or Case number.
Kim"
Did all of you successful callers get the same follow-up email detailing the case number?
My email. Seems a bit more personal as the supervisor signed his full name at the bottom and it came from his email.
Thank you for contacting Apple.
>
> We are pleased to offer you a coupon for the Apple Store. This coupon is valid through 6/26/2010 for any one of the discounts listed below. The appropriate discount will automatically be applied by the Apple Store based on the total estimated cost of all eligible items in your cart, excluding applicable taxes and shipping charges. Your coupons Promotion Code is ------.
>
> $30 off a purchase of at least $100
> $60 off a purchase of at least $200
> $100 off a purchase of at least $300
>
> To redeem the coupon, please visit http://www.apple.com/store or call 1-800-MY-APPLE, where representatives are available 24 hours a day, 7 days a week.
>
> Regards,
>
> -------
> Apple
Thank you for contacting Apple.
>
> We are pleased to offer you a coupon for the Apple Store. This coupon is valid through 6/26/2010 for any one of the discounts listed below. The appropriate discount will automatically be applied by the Apple Store based on the total estimated cost of all eligible items in your cart, excluding applicable taxes and shipping charges. Your coupons Promotion Code is ------.
>
> $30 off a purchase of at least $100
> $60 off a purchase of at least $200
> $100 off a purchase of at least $300
>
> To redeem the coupon, please visit http://www.apple.com/store or call 1-800-MY-APPLE, where representatives are available 24 hours a day, 7 days a week.
>
> Regards,
>
> -------
> Apple
I think I said customer service. But I got transferred once to a diff department. Ask for customer relations then a supervisor.
I want the phone just as bad as everybody else and was apparently one of the lucky ones to get through yesterday, but I wasn't about to go crying about it if I didn't get one. I was frustrated that it took me several hours to get one after several failed attempts as well, but crap happens. Deal with it. I have a hard time equating unexpected technical difficulties to bad customer service in this case. Here's an example. I work for a small startup that relies on Internet connectivity for customers to view our website and place orders online. Guess what? Today verizon unexpectedly shut off our connection by mistake and we are still waiting for it to come back on after speaking with customer service. In the meantime I can't respond to customer email, ship packages, or receive new orders. Does this mean we are providing subpar customer service? Should we be bending over and giving any customers who were "inconvenienced" discounts because they are just going to have to wait a few more hours to place an order, etc?
It's a phone.
Sometimes I really don't understand how so many people have such a sense of entitlement.
It's a phone.
Sometimes I really don't understand how so many people have such a sense of entitlement.
I remember the story of a person who spilled coffee on their lap while driving and suffered 3rd degree burns on their thighs. They sued McDonalds because the coffee was too hot and actually won some money. Does this mean that the burn victim was right in what he did since he got some money out of it? Well I guess everybody will have differing opinions on the matter but the OP reminds me of the burn victim only in this case there is no burn and no spilt coffee...just a few spilt tears and some lost time. The point of my little story is that you and anybody else that has such a sense of entitlement that you feel you deserve something for this hardship you have endoured and furthermore take pride enough in your actions that you made a post about it is one of the most ridiculous things I have heard on these forums and that is a pretty impressive feat.
Congrats again.
Congrats again.
You define what's wrong with America today.
Expecting freebies and handouts because of a little inconvenience.
Systems crash/bog down. IT'S A FACT OF LIFE. **** happens all the time. Servers crash, systems freeze, client/customers complain and bitch about it. At the end of the day, the company apologizes and works on resolving the issues to prevent it from happening in the future.
You seriously expect every single e-commerce site to give you a freebie if god forbid, you're logged into their site at the time and it bogs down.
Absolutely mind-boggling.
the funny ***** is that we will all experience the server issues when all the phones are being activated ( ala 3G release ). ATT is incompetent at best. Hell, I bought 2 3G's on launch day and couldn't activate for over 4 hours at the ATT store, only to be sent home to activate. I was finally all good to go around 11pm that night.
Although I am on the fence about the "coupon" and any compensation, ATT has been at this for 4 years, you would think that each year they would learn by attrition. They fail miserably. And to be honest, when you pay around $200 a month for the service ( 2 iPhones )+ handset cost, + wasted time...you deserve to be pissed.
I tired ( like everyone else ) for hours yesterday online. I then drove to ATT corp store and they hand wrote my order for 2 Iphones, took my cc # , told me I was #4 in the Que. Went in this morning because I did not have a confirm email, and they had entered 116 hand written orders. I asked if mine had processed, they thumbed thru a stack and said "not yet". Am I entiltled to something? not so much. But I went from #4 to NOT AT ALL. Absolutely incompetent. Sucks for me, but oh well
Although I am on the fence about the "coupon" and any compensation, ATT has been at this for 4 years, you would think that each year they would learn by attrition. They fail miserably. And to be honest, when you pay around $200 a month for the service ( 2 iPhones )+ handset cost, + wasted time...you deserve to be pissed.
I tired ( like everyone else ) for hours yesterday online. I then drove to ATT corp store and they hand wrote my order for 2 Iphones, took my cc # , told me I was #4 in the Que. Went in this morning because I did not have a confirm email, and they had entered 116 hand written orders. I asked if mine had processed, they thumbed thru a stack and said "not yet". Am I entiltled to something? not so much. But I went from #4 to NOT AT ALL. Absolutely incompetent. Sucks for me, but oh well
true, but it happens every year for the launch of Iphone - except the 3GS because of it being a perceived minor update to the regular folk.
I called to ask if my order would possibly be sent on the 24th (the date changed after I checked out). He said not much chance and we talked for a few minutes about the whole mess yesterday.
Before hanging up he offered me two accessories of my choice. I thought he was joking at first, but he said he works customer relations as well and really appreciates loyal customers.
I have to say that is awsome customer service and could not imagine bitching at this guy until I got some coupon.
He also said he "thinks" the white iPhone will be available to order in time for people to change from black. Just his oppinion.
Before hanging up he offered me two accessories of my choice. I thought he was joking at first, but he said he works customer relations as well and really appreciates loyal customers.
I have to say that is awsome customer service and could not imagine bitching at this guy until I got some coupon.
He also said he "thinks" the white iPhone will be available to order in time for people to change from black. Just his oppinion.
For those people arguing that AT&T and Apple shouldn't upgrade their servers for one day are just plain silly. It's not just one day.
iPhone 3G: launch day was a huge clusterphuck. Everyone was up for an upgrade as the original iPhone was not subsidized. I got my phone home around 9:30 am after waiting for 6 hours. It took me another 6 to get it activated. My number was already ported so I had no phone. Then it was about impossible to download anything from the new App Store.
iPhone 3GS: launch day went fairly smooth. There were far less people upgrading due to no upgrade pricing, mostly new customers. App store was still unusable throughout the day
iPhone 4: Pre order madness! complete letdown. I tried and tried all day and was luck enough to get my order after trying for 12 hours. Almost everyone can upgrade.
iPhone 4 launch day prediction: clusterphuck of massive proportions. The servers will again be slizammed with people activating/buying phones, people trying to upgrade their current phones to iOS4, blah blah. And I am guessing this one will come in waves with every delivery day.
If Apple and AT&T want to have these huge hoopla launch days they need to build up to handle the pressure.
If they want to roll with the current server capacity they need to find a new way to roll out these products.
iPhone 3G: launch day was a huge clusterphuck. Everyone was up for an upgrade as the original iPhone was not subsidized. I got my phone home around 9:30 am after waiting for 6 hours. It took me another 6 to get it activated. My number was already ported so I had no phone. Then it was about impossible to download anything from the new App Store.
iPhone 3GS: launch day went fairly smooth. There were far less people upgrading due to no upgrade pricing, mostly new customers. App store was still unusable throughout the day
iPhone 4: Pre order madness! complete letdown. I tried and tried all day and was luck enough to get my order after trying for 12 hours. Almost everyone can upgrade.
iPhone 4 launch day prediction: clusterphuck of massive proportions. The servers will again be slizammed with people activating/buying phones, people trying to upgrade their current phones to iOS4, blah blah. And I am guessing this one will come in waves with every delivery day.
If Apple and AT&T want to have these huge hoopla launch days they need to build up to handle the pressure.
If they want to roll with the current server capacity they need to find a new way to roll out these products.
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