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People who ordered up-to-date with September ship date
- Thread starter macfanboy
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Well here it is, the OFFICIAL word from Apple Store Manager on UTD Orders....
I called to check up on my UTD order placed on 6/18 and I first talked to a CSR that said due to this being a UTD order it will ship today. I then asked to speak to a manager. I spoke to him, and he was saying that there is confusion in the wording. All UTD orders will not receive theirs today due to two items:
1.) Our orders say ships BY 8/28... not DELIVERS on 8/28
2.) Because Apple is fulfilling their end of the UTD program by offering us a cheaper discounted version, and when we placed our orders for the program stated that Leopard would be shipping in September and therefore we would
be receiving our orders in September.
***FORGOT TO MENTION: He said that the UTD orders COULD NOT be cancelled and they COULD NOT be returned!!!! WTF!!!???***
He apologized repeatedly for the confusion and for the CSR's telling all of the UTD people that they would be receiving SL on 8/28, he then went on to offer a coupon for the online apple store, which I refused I just wanted my order that I placed and for my $2000 computer to be able to have the chance to run the most current OS when it is realeased like everyone else. I also stated that I hope that ALL OF THE UTD people that ordered and did not receive it bombard them with complaints and I hope they suffer severe public backlash for this. Bottom line is AN APPLE ORDER IS AN APPLE ORDER, and then at that we ordered first regardless of price, so why can they not ensure we have our SL OS in hand the same day it is available to the public. THIS PURE BAD BUSINESS IN EVERYASPECT. I encourage all UTD personnel call and flood customer service with complaints and force the hand of apple to make this right.
I called to check up on my UTD order placed on 6/18 and I first talked to a CSR that said due to this being a UTD order it will ship today. I then asked to speak to a manager. I spoke to him, and he was saying that there is confusion in the wording. All UTD orders will not receive theirs today due to two items:
1.) Our orders say ships BY 8/28... not DELIVERS on 8/28
2.) Because Apple is fulfilling their end of the UTD program by offering us a cheaper discounted version, and when we placed our orders for the program stated that Leopard would be shipping in September and therefore we would
be receiving our orders in September.
***FORGOT TO MENTION: He said that the UTD orders COULD NOT be cancelled and they COULD NOT be returned!!!! WTF!!!???***
He apologized repeatedly for the confusion and for the CSR's telling all of the UTD people that they would be receiving SL on 8/28, he then went on to offer a coupon for the online apple store, which I refused I just wanted my order that I placed and for my $2000 computer to be able to have the chance to run the most current OS when it is realeased like everyone else. I also stated that I hope that ALL OF THE UTD people that ordered and did not receive it bombard them with complaints and I hope they suffer severe public backlash for this. Bottom line is AN APPLE ORDER IS AN APPLE ORDER, and then at that we ordered first regardless of price, so why can they not ensure we have our SL OS in hand the same day it is available to the public. THIS PURE BAD BUSINESS IN EVERYASPECT. I encourage all UTD personnel call and flood customer service with complaints and force the hand of apple to make this right.
Mine shows shipped today by USPS, est. delivery September 1st...
So I guess no 10.6 for me today... Ordered in June.
So I guess no 10.6 for me today... Ordered in June.
Apple doesn't offer the UTD programs just to be a nice company. They offer them to encourage people to keep buying computers with an old OS after they have announced a new OS. Without UTD, people wouldn't have bought Macs in July. They would have waited until today.
Therefore, it is not unreasonable to expect to receive the upgrade on launch day.
Ordered my utd Snow Leopard on 1 August. Today 28 August my order info still says ship by August 28. Well it hasn't shipped yet.
I find this a little odd. Has anyone who ordered a utd disk acually gotten one yet?
I find this a little odd. Has anyone who ordered a utd disk acually gotten one yet?
Just checked mine and it says shipped on August 27 by USPS and is expected to arrive by Sept 1st. Was hoping to get it today but oh well.
umm.... can i ask why it such a big deal to have it NOW?
you have survived your whole life with out SL so i'm sure you can wait a few more days.
you have survived your whole life with out SL so i'm sure you can wait a few more days.
Because some of us want to make an unboxing video and get thousands of views on YouTube today
lol, I was just kidding
I'm looking on the bright side. This delay gives me time to learn from the rest of macrumors which programs run well on SL and which are broken. If the Army taught me one thing... it's you never want to be first and you never want to be last (wait, that's two things).
Just got my shipping notice, will be here by September 1st via USPS to Philly.
Don't see what the big deal is, if you really want to install it this weekend, that's what the Internet is for. I can wait till I get the actual disc.
I honestly don't see this as a huge costumer service issue. If anything, Apple launched earlier than expected with SL.
Don't see what the big deal is, if you really want to install it this weekend, that's what the Internet is for. I can wait till I get the actual disc.
I honestly don't see this as a huge costumer service issue. If anything, Apple launched earlier than expected with SL.
If it doesn't come today, I have a backup plan involving the Internet. Mine was UTD shipped on Aug 27 and delivers by Sept 1. I mean, I bought it and so it's not illegal right?
Last night I was assured TWICE that my order would be overnighted (UTD). So today, still says not shipped, called again and got the run-around.
Guess I'll wait until next week. Though I might call back and try to get a coupon
Guess I'll wait until next week. Though I might call back and try to get a coupon
thats what i dont understand why people are crying about it not receiving today.
mine says ships BY august 28. so i already knew im not receiving mine today.
just relax and enjoy whatever you have. its Friday! happy Friday! go out and do something rather than being on the computer crying and whining.
mine says ships BY august 28. so i already knew im not receiving mine today.
just relax and enjoy whatever you have. its Friday! happy Friday! go out and do something rather than being on the computer crying and whining.
I was gonna run down to the Apple Store because today is the re-opening of it, and I want to get a case for my MBP, but I know that I won't be able to walk out without buyng a copy of Snow Leopard.
