Domdog31 said:
What about the customers who did not stumble across this thread and havent heard anything from Darin in 3 weeks?
If someone has not gotten an email response form us in 3 weeks, then something is wrong and we did not receive it, or it was caught in our spam filter. We have answered our emails on an almost HOURLY basis before the iPad 2 launch. Currently, it is taking from one hour to 36 hours for a response, and we *try* to clear the queue every 24 hours (although it's currently more like 48)
Yes, we will be back to hourly email response soon, but there are no stock answers for a temp agency person to copy and paste for our customer email responses. (We try to avoid hiring temporary employees. We like to get to know our team) We get LOTS of different requests and questions. I'm not going to sacrifice quality for speed on this one. Liz is one of our bookmakers and she is adapting to the nature of our customer emails, and accurate responses to our customers needs based on thoroughly knowing our capabilities and our mission.
Again, I do sincerely apologize for communication delays, but I can't simply turn it over to an answering service. It would only lead to more emails (!?)
23 1/2 looks sexy in and out, but it looks WAY to prone to get dirty and show the dirt..I'll stick with the Morocco personally..
I originally thought this also, so I've been dragging (literally) my Twenty Three And A Half around for about a week now, and purposefully seeing how much it can take, and testing it's 'clean-ability'. I can definitely say that, so far, it has exceeded my expectations. I'm still grinding it in to every dirt pile I come across, I'll keep you posted.
" WHERES MY CASE!!!!! "
The universal answer is: They are all being worked on. We have had a little slow-down after our first wave (people have been ordering these since the 1st of the month...). We are almost back up to speed.
Will Morocco take longer than all the other cases? Yes.
"So, Levant, Twenty Three And A Half, Old School are shipping quicker?"
Yep, all varieties.
<===================23.5==========================>
The winner of the Twenty Three And A Half contest?
Well, no one guessed the correct answer... But the answers were amazing. I'm humbled by your creativity.
So, Liz picked on of the respondents at random. And the winner is:
Leah Greentree (check your email )
The REAL answer as to why It's named the Twenty Three And A Half? Because when I was designing options for a White iPad, I just got overwhelmed with a sense of satisfaction and joy, and I said: "I bet I would rattle off at least twenty reasons why I love what I do."
I came up with Twenty Three And A Half reasons. (I'll post the list once I transcribe it) I know, it's a little mushy.... but that's life!
<=================================================>
To make up for our slowdown, every case ships with FREE FedEx 2Day Air until we are caught up (continental US shipping only).
PLease read before emailing a question on this:
If you have already paid for express 2Day Air shipping then it you will be bumped to Overnight Shipping.
If you have paid for Overnight, then your order will still ship overnight and you will get a $25 credit on your shipping.
Overseas orders will get a credit for your shipping applied to your PayPal or Credit Card. ( I hope this answers questions on this so we don't get more emails, LOL)
Thanks again!
Darin and Team Portenzo