Yeah buddy...it ain't always about the Benjamins...
Well, that is my point. Price is secondary in the cell phone game. *Coverage* is key. So, if one company has a better price but worse coverage *for me*, then I'm picking the company with the worse price but better coverage. This is exactly why I ditched Sprint for Cingular back in the day.
We see the same thing when people whine about no 3G when they aren't even in an area that gets decent 3G coverage.
Price is easy to argue about because it's fixed. Coverage depends on each individual's location, so only the individual can make that decision. Living in LA, I can in no way bring myself to use Sprint no matter how cheap it is, so Sprint's pricing is effectively irrelevant to me. I'm not saying everybody is in my shoes, but focusing simply on price is silly, just like focusing on bullet-lists of features does not tell you if the phone is great or a POS.
I was an ATT Wireless customer (which is not the same as the "new" ATT Mobility, btw) but SBC/Cingular were doing the "we're buying ATT Wireless" thing...
So Anyway, I go on a trip to San Francisco from the East Coast. I was involved in a new product release and as I was in the air on a cross-con flight, my fone was getting *hammered* from calls being forwarded to me from the home base.
I land in SF...I turn on my fone and look at my wife with that WTF?! look. Just insane amount of missed calls.
I need another fone now....i can't use this number anymore for personal calls...what in HELL am I gonna do?
Well, when we get to the hotel, I call the Cingular store on Market downtown and explain my problem. But, sigh, there is a problem. They don't have anymore "blue" SIMS! The put me on hold.
They found an indy vendor about 10 blocks from them that had one...I had no idea where it was...so they sent one of their guys to go and buy it, and give me directions to the store to meet him.
I just so happened to have a spare fone on me (i always do when i travel...you just never know)...so they took care of getting me a new number for my home state...i mentioned that I'm terrible with memorizing phone numbers so they snagged me a nice one...4 unique numbers...the last two the year i was born.
Fantastic.
Oh. And they didn't even charge me for the SIM
This one store went above and beyond for an out of towner that they as far as they knew would never see again.
Customer for life.
Contrast this with SprintPCS...a company who conspired to always charge me overages because (at the time) my "credit" wouldn't allow me to get the next higher up plan (it was $25 dollars more, btw) that would give me so many omre minutes I would NEVER go over...even tho I always paid the overages *immediately*...thus demonstrating i was obviously able to afford a higher base plan.
Sprint even *acknowledged this*...and still refused to remedy it. It was VERY apparent to me that this sort of thing was part of their business plan.
Ef'em.
This happened to me one time too many when I was away on business (and getting reamed with roaming charges)...so no longer would they have the opportunity to do this to me again. They may have changed. I'll never know.
I used to work for Verizon Wireless in System Engineering. I know better. I was there when the pieces were being put in place for the lockdown schemes they are famous for. As GSM was emerging, they did the old "no one will adopt that widely...it will be years before that becomes big enough to be a factor..and besides...we've got NYNEX Mobile + GTE + Airtouch as One Big Happy Family...we're invincible" thing...this lack of foresight is why the 1 and 2 spot bounces between them and ATT. GSM let them grow their network faster. I warned everyone I knew personally on Verizon to run away
Cingulatt can have my money. My phone works, and they work for me. And at the end of the day, thats worth a hell of a lot more than $20 or $30 a month for more coffees...to me