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Really getting tired of apples excuses...iMovie
- Thread starter corriewf
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If the other problems dont get you to take ur phone back than this shouldnt either. All apps in the app store have a rating system, so for the people that buy it they can explain how well it works and if others should buy it. EVERY app in the appstore has updates for bugs, just like the one you decribed. You sending an email to apple support telling them about the bugs is a good thing, but complain that an update to fix them isnt instant is just retarded on ur part. EVERY os on any computer, i bet half the apps in the app store along with pretty much any electronic devise has updates and yea they arent instant. Some people have used iMovie without a problem but its still a brand new app and with everything it does it will have bugs. Congrats on finding the first ones and thanks for posting so now the rest of us can wait for the first update.
Trouser Cough said:
Yeah, take your images and make a small project with them. Export that out as a video. You then can bring your images back in as a video into your main project and the main project will export without crashing. You can make a hour long movie but if you include 12 or more pics, it will crash exporting.
I have reported these bugs and work around to my corporate contact at apple. I have been reporting all these problems etc since June 24 th to this individual. It's a shame the guy I talk with isn't the CEO of apple. Maybe they would have better customer service if they did.
blinknfgkicks said:
They offer a workaround that is nothing other than a compromise for the customer. They didn't even bother giving a timeline in their resolution for an update. Hell, I would have been happy with " expect an update soon. "
It's how apple deals with the problems that make the problems bad, not the fact that there are problems.
And yes, I'm retarded, but stay tuned.
If that were really true, they wouldn't have such a high customer service rating. In most cases, they end up taking care of people with problems and do a far better job than most companies. It's still too early to really be angry.
they offered the best solution for your problem now. Apple tech support probably has no idea the timeline for this specific app. Im trying to state that you are expecting to much from from someone that doesnt deal with the creation of apps or the updating process of those apps, any other cell phone company with apps would suggest the same.
nope. iMovie won't even launch. It'll sit there, attempt to load up the projects, then just crash out to the springboard.
diabolic said:
Their ratings based on past customer service doesn't do anything to fix my problems now without their iPad/ iPhone product line.
There is not clear and concise communication from apple regarding all of these issues. Everyone knows it takes time, doesn't mean they can't give a press release or two.
Almost three months and still waiting on that iPad wifi bug fix apple said they would roll out with. Is that good service?
2,000,000+ iP4's sold in the first 10 days, 85% to prior iPhone users...yup, not working anymore...
2,000,000+ iP4's sold in the first 10 days, 85% to prior iPhone users...yup, not working anymore...
Kind of hard to tell if something works before you buy it.
Where are all the people lining up to return the phones?Kind of hard to tell if something works before you buy it.
The fact is, they aren't because most iPhone 4 users have had a very good experience with the new phone...
There are some that haven't, but when you roll out a record number of phones at launch, there are going to be "some" problems...
No one is saying you don't have a problem or even a reason to rant a bit about it, but making blanket statements based on opinion and not fact is what urges people to challenge your "fconclusions"...the fact is, Apple has sold more iP4's than any other Apple product in their history and all this ranting about them being arrogant and purposely deceiving customers is just nonsense...
Statistics show that the more product you sell, the better the odds that "some" people will be unhappy...
The Apple fanboys really need to shut up. If you don't want to read complaints about your precious Apple, then just don't read them. Don't tell people to stop posting them.
Apple's quality control is pretty bad. They can design really amazing products, but their testing obviously sucks. I actually work in quality assurance for a software company, and I know that no matter how much testing you do, issues will always surface once the product is in the real world, but Apple really seems to have a chronic problem with this. The entire time iMovie was in development, none of their QA people thought to try exporting a project with a large amount of pictures? It would be fine if the issue was discovered and they simply limited the number of photos -- at least the user would know up front. To let it get into the wild is bad QA, plain and simple.
I think the Apple testers pretty much just play with the products, and don't make an effort to really test and stress them, like a good QA team should do. Steve needs to turn off the reality distortion field when he's in the QA dept. Your products have bugs. Find them. Don't write them off because you think your babies are perfect.
Apple's quality control is pretty bad. They can design really amazing products, but their testing obviously sucks. I actually work in quality assurance for a software company, and I know that no matter how much testing you do, issues will always surface once the product is in the real world, but Apple really seems to have a chronic problem with this. The entire time iMovie was in development, none of their QA people thought to try exporting a project with a large amount of pictures? It would be fine if the issue was discovered and they simply limited the number of photos -- at least the user would know up front. To let it get into the wild is bad QA, plain and simple.
I think the Apple testers pretty much just play with the products, and don't make an effort to really test and stress them, like a good QA team should do. Steve needs to turn off the reality distortion field when he's in the QA dept. Your products have bugs. Find them. Don't write them off because you think your babies are perfect.
Ronnoco said:
If there was a phone that offered some decent competition they would. Like I have said before, the iPhone 4 is the best phone out there. Its only competition is the 3GS. The only thing that has stopped me from taking it back is my uncertainty with going back to the 3GS. Because of my son, I really want to be able to take HD vids. Apple has us over a barrel and they know it. If there was good competition, they would work harder to make people happy on the customer service end. They are currently going the way of samsung by not providing timely bug fixes. Yes I'm talking about the iPad wifi problem there. They don't feel the need of urgency. That's sad, because their products are not exactly cheap.
I am taking my iPhones in next sat for an exchange regarding the proximity issues. If for some reason that doesn't work or they can't exchange, I'm switching back to my 3GS.
After re-thinking this, I have to say that the OP needs to take a valium and chill. It's a $4.99 new app. Sorry that you wasted time, but keep this in perspective. They don't need to pander to you.
nooaah said:
I missed your first thinking.
Think if I go to an apple store they will give me some?
No, they don't need to pander to ME. They should however be fixing these issues and communicating better with their customers. Maybe YOU can tell me what happened to the white iPhone. Apple doesn't seem to feel the need to tell ME.He's right. We now know apple puts out crap, and to think real hard about the next Apple purchase. This said, I think this iPhone sales record will probably stand for a long time as I don't think as many will jump at upgrading next go around untill it has been out in the wild for a little bit. I know I won't, but we shall see I guess.
No one has a problem reading issues about apple products. its just the OP took this way off base. It a brand new app and there will be bugs just like you stated. There are very many different things that could have happened to make it not export right. If the thread title was "i need help exporting a movie i made" than this thread would make more sense. Just coming in a saying that apple sucks because there is a bug in an app is just not that way to do it. There are many reason it could have gone wrong, were all the pictures taken with ur i4? were some from online? or from a different phone? (3g, 3gs). There is probably a million different things that could have gone wrong and there is zero info on what he made or how he made it that could help us try and figure out the problem. So what exactly went into this video? that might help us figure out what the bug is or what went wrong with the exporting.
They did.
http://www.apple.com/pr/library/2010/06/23iphonestatement.html
They really don't need to provide more detail than that, do they?
That is certainly your right to do...In my experience, Apple has always been one of the better concerning CS. Thankfully, and contrary to what some would have you believe, you won't have to wait on long "return/exchange lines as, again "most" people that have purchased iP4's are loving them. I hope you resolve your issue...
Apple does NO WRONG! Have we not learned that yet?
1 - Apple does no wrong.
2 - Apple leaves out a feature, it's not needed! Don't ask for it.
3 - Apple adds left out feature, it's MAGICAL, REVOLUTIONARY and NEW!
4 - Apple doesn't work for you, YOU work for Apple!
5 - If something doesn't work, BUY something else from Apple to fix it!
6 - Apple moves at a glacial pace, if they move at all. You want to slap them like that glass bottle of ketchup to hurry it along.
Anyways, OP has valid points as usual. Like most threads that complain of Apple induced issues. The fan boys come in and raze the place because "GASP" ALL APPLE PRODUCTS WORK! He must be LYING! Deal with it!
Funniest post of the day. Bravo.
What I can't understand is, why bash a guy when he's not getting the advertised features?
Ronnoco said:That is certainly your right to do...In my experience, Apple has always been one of the better concerning CS. Thankfully, and contrary to what some would have you believe, you won't have to wait on long "return/exchange lines as, again "most" people that have purchased iP4's are loving them. I hope you resolve your issue...
Well I will say, apple is the best about exchanges. With that said, I have never had to exchange products as much as I have apples. I hate the hassle, you know. I just wish I could buy it and use it without having so many problems. The reception issue is not TOO bad with a bumper. The proximity issue is killing me. I mean killing me. I am having serious problems with it. I wasn't going to get the new iPhone since I bought an iPad. The HD recording and iMovie is the number one reason I did buy the iPhone 4. After my frustrations with the proximity censor, my first experience with iMovie was just enough icing on the cake to truly piss me off. When I read yet another compromise instead of a full hearted response from apple, that pissed me the **** off. I'm a hard headed sob that will dig a ten foot by ten foot ditch to prove a point. Will I return my iPhone 4 to prove my point and go without HD, damn right I will. I will switch to a dumb phone if I have to. I worked for Alltel back in 2000 an never got cell phone till 2006.