The following is a letter I wrote to everyone above. If you feel the same as I do, please feel free to copy/paste it and send directly to these people's inboxes.
SUBJ: An exercise in futility
To all recipients:
I am sure that this e-mail will only prove to be an example of time best spent elsewise, but my feelings on the subject of the new data and voice pricing for the Apple iPhone 3G are too strong for me to not at least write an e-mail.
First off, please note that while I will likely be buying an iPhone on July 11, I will NOT be signing up for an iPhone data plan. It is my full intention to keep my existing Rogers plan and disable the data feature on my iPhone and access the internet exclusively via WiFi, as is my right and as is well within the design specs of the iPhone itself. I am well aware that I may have to sign up for a Rogers iPhone plan, but I will be rolling that back to my existing $20/mo plan, which includes call display, as soon as I get back to my office, and will happily eat the $50 service charge, which I will chalk up to "acceptable losses" if it keeps me from being forced to meter my time and data as your wholly terribly plans will force me to do otherwise. As I understand it, this course of action is well within my rights according to the terms and conditions of the iPhone UA. Please correct me if I am mistaken.
The rates you have set forth are an embarrassment and a fine example of price gouging in its worst form. Ms. Hamilton's "It could be worse, look at France" argument (
http://www.electronista.com/articles/08/06/27/rogers.defends.iphone.data/) holds little value for me, as it has been clearly established in the local wireless landscape that unlimited data rates for a reasonable price are not only viable, they are the norm. AT&T is of course the prime example, but closer to home, your prime competitors are stepping up to the plate and offering full, unlimited data for as little as $10/month (a recent increase from $7/mo, which includes a grandfather clause allowing anyone already on the system to keep that rate). This isn't WAP data...this is full, EVDO REV-A 3G-speed rich HTML internet data. The WAP distinction comes from the fact that, until recently, the only devices available were saddled with WAP-only browsers...but of course, this you already know. I'm sure you also know that you, too, have a $7 unlimited data plan that applies exclusively to the "vision" plan, and is only available on handsets for which surfing the WEB is such an incomparably painful experience that I'm sure anyone who pays for it rarely uses it for anything beyond that the phone itself is exclusively designed to do; that being, video conference calling.
I want to know how you can justify putting a cap of any kind on a monthly data plan, especially at such a high cost, when the precedent has existed for well long enough that unlimited data for $7 - $10 is a viable option.
Before you ask why I don't just jump ship and sign up with them, I should explain that I still have a good amount of time left on my ludicrous 3-year Rogers contract, and to buy it out would likely cost me more than staying, considering what I'm currently paying per month.
But that doesn't mean I have to pay your ridiculous fees.
I'll be buying an iPhone because I want one, but as I said before, you will likely not see a dime from me for data, save the $50 "Downgrade Fee" (which is an obvious ploy to gouge as much out of your customers as possible because your terrible pricing is forcing them to do the same as I am).
It's enraging to think that I have to go through additional steps to avoid gouging on a device that was designed to "put the internet in (my) pocket." But that's Rogers' MO. Make things as expensive and as difficult as possible for the consumer, and when you've pocketed as much money as you can squeeze out of your monopolized consumer base, give the man in charge a medal for his efforts. (
http://www.financialpost.com/story.html?id=630029)
For now, I'll just enjoy my iPhone as a phone only, plus WiFi access that works just fine, until such time as Rogers decides to join its competitors and come up with a plan that doesn't treat its customers like a national commodity.
I look forward to your standard form letter indicating you have read not a single word of the above.
With deep disappointment,
(my signature).