Samsung Halts Galaxy Note 7 Sales Worldwide

[Feenician]

Whilst this is bad of course, I cannot fault Samsung on the way they have handled this, from what the media say anyway.

Really? There are still people trying to pull this?

About 100 phones out of out about 1 million spontaneously combusted in a very short space of time. Then Samsung said, "don't use these. We'll give you a replacement that is totally safe" and about 12 of those went on fire in 2 weeks. That is not something that Samsung cannot be faulted on. It is an unprecedented disaster.

 

[Bubble99]

train wreck!

You got it. I was thinking of getting Samsung phone but now with problems of new Samsung phone I think I will wait to next year to they bring out new Samsung phone or Apple brings out some thing better.

 

[Feenician]

That's absolutely shocking!!! Thanks for making me aware.

Daleks too. I know, even Daleks. Big Dr Who Lied

 

[ronntaylor]

Whilst this is bad of course, I cannot fault Samsung on the way they have handled this, from what the media say anyway.
As soon as this was becoming a more than single issue, Samsung started the recall of Phones to attempt to fix the problem with the battery.
However, from the media reports, what... Two or 3 of the, I'm guessing thousands of replacement have experienced fresh problems, so they are fully stopping shipments until the fault can be accurately fixed, and going to offer customers new replacement/different models.

I mean, whilst unfortunate, how much better a response could anyone ever want?

Apple would still be denying it, and there would have to be a class action lawsuit before they accepted any responsibility.

Irrespective of feelings towards Samsung, they have done exactly the right thing, in a very quick manner, and looked after customers far better than other companies would have done.
And I'm no Samsung fanboy.

It's just a dam shame, thanks to Steve Jobs (NOT) that other brands have followed Apple in the non replaceable battery concept, otherwise, this would be such a simple fix, take back off and remove battery.

Let's hope for everyone's sake they true cause of all these fires, and let's not forget it's still a tiny tiny percentage are found out and all companies can learn from it to make safer products for us all in the future.

After 100+ fires just in the US from the first round of Note 7s, they waited until all four major carriers stopped sales after first allowing any customer to return/exchange the second round of Note 7s. They didn't do it for consumer protection. They had no other choice. It was becoming a fire a day.

We don't know how Apple would respond to something similar because no manufacturer has fouled so royally.

 

[alleggerita]

Whilst this is bad of course, I cannot fault Samsung on the way they have handled this, from what the media say anyway.
As soon as this was becoming a more than single issue, Samsung started the recall of Phones to attempt to fix the problem with the battery.
However, from the media reports, what... Two or 3 of the, I'm guessing thousands of replacement have experienced fresh problems, so they are fully stopping shipments until the fault can be accurately fixed, and going to offer customers new replacement/different models.

I mean, whilst unfortunate, how much better a response could anyone ever want?

Apple would still be denying it, and there would have to be a class action lawsuit before they accepted any responsibility.

Irrespective of feelings towards Samsung, they have done exactly the right thing, in a very quick manner, and looked after customers far better than other companies would have done.
And I'm no Samsung fanboy.

It's just a dam shame, thanks to Steve Jobs (NOT) that other brands have followed Apple in the non replaceable battery concept, otherwise, this would be such a simple fix, take back off and remove battery.

Let's hope for everyone's sake they true cause of all these fires, and let's not forget it's still a tiny tiny percentage are found out and all companies can learn from it to make safer products for us all in the future.

I'm not so sure if they are doing the right thing. Doing it fast that's right. But they don't seem to be doing it right.

The problem here is how they sidestepped the CPSC into recalling and pushing out the replacement. Theoretically all these things needs the approval from CPSC to certify that the replacement thoroughly rectifies the issue.

By sidestepping them, Samsung has the double edge sword (or so they think, until their replacement started combusting again). They make consumers think they care a lot and want to resolve it fast. And at the same time they do not need to halt sales of their flagship for too long. But now it's all backfiring on them.

 

[CarlJ]

I don't want to shock you or anything but ewoks aren't real either.

WHAT??!!1! <vader>NOOOOOO!</vader> Thanks for ruining my life. If you say ONE WORD about the Easter Bunny, I'll, uh, file a class action suit against your or something.

 

[OzyOly]

I believe their brand has been damaged for good. Imagine a Mom with a newly born picking out her next smartphone.

Husband: "Shall we get the Samsung, the LG, the iPhone or the Google phone? I think we should get the Samsung, I hear they fixed the issue where you wake up surrounded by smoke."

Wife: "Pardon?"

This is exactly the use case I'm thinking of.
With Samsung's response to the Note 7 and their washing machines, I don't feel comfortable with their products around my family.

 

[CarlJ]

I think at this point Samsung should just **** can the Note 7, start over again and never release another device named "Note" again.

Starting next year, the "Samsung Slate 1". Works two ways, because "slate" has a connection to writing like "note" but slate is also naturally fire resistant.

 

[ginkobiloba]

AppleSung...uh..sorry , I meant Samsung has now stopped being a copycat. Proof is this new original design for their new PC. I bet you've never seen anything like that before . Take that Apple !
It's called the DéjaVu PC
https://www.amazon.com/Samsung-Elec...F8&qid=1476129136&sr=8-1&keywords=artpc+pulse

Samsung Designer Ionny Jive says : "I was inspired by the small gaz heaters my parents used when we went camping, and when we made barbecue. I always loved the smell of gaz in the morning and thought I should break down conventions and bring that in our new Samsung PC"

 

[alleggerita]

One thing is for certain, their brand image has been permanently tarnished. This is on the same scale as the VW dieselgate scandal.

My sister has been a long time supporter of Samsung (to my utter horror ) and she got a Note 7. Now she's just telling me everyday how afraid she is charging it at night beside her bed and how traumatised she feels. And how she thinks her replacement unit is even hotter than the first unit while charging. To the extent of feeling uncomfortable in her hands. And she claims she will never buy another Samsung again.

So...to all those that say this issue will just be a minor bump on the road for Samsung, think again.
[doublepost=1476170521][/doublepost]

AppleSung...uh..sorry , I meant Samsung has now stopped being a copycat. Proof is this new original design for their new PC. I bet you've never seen anything like that before . Take that Apple !
It's called the DéjaVu PC

Samsung Designer Ionny Jive says : "I was inspired by the small gaz heaters my parents used when we went camping, and when we made barbecue. I always loved the smell of gaz in the morning and thought I should break down conventions and bring that in our new Samsung PC"

Hopefully this gaz stove isn't leaky and explosive then. Lol

 

[MH01]

Really? There are still people trying to pull this?

About 100 phones out of out about 1 million spontaneously combusted in a very short space of time. Then Samsung said, "don't use these. We'll give you a replacement that is totally safe" and about 12 of those went on fire in 2 weeks. That is not something that Samsung cannot be faulted on. It is an unprecedented disaster.

Enlighten us, how would you have played this out if you were running samsung.

 

[Sampple]

Whoops the display I saw earlier here in Seoul is now gone.

 

[BvizioN]

How did the spec war cause the battery problem?

I don't know. Perhaps if the battery size was a hair smaller or something, it wouldn't have been an issue. Great battery life is quite important for many users, I get that. But safety is more important.

 

[alleggerita]

Enlighten us, how would you have played this out if you were running samsung.

Hmm, maybe a good start would be NOT sidestepping the relevant authorities and have a thorough investigation to find the root of the problem. Because clearly Samsung hasn't found it yet.

 

[waquzy]

Ignoring all the jokes and whatnot, this is actually a pretty big deal. Good thing Samsung are taking action, but one has to wonder whether it's too late. From a PR standpoint, that is. Obviously it's bad, but how bad, only time will tell I guess.

Good thing is that the material damages, while substantial, haven't been any more severe.

True.

Samsung will bounce back, just look at the VW, they are still doing fine now.

 

[BvizioN]

People in Samsung are stupid after all, they haven't learned a single thing from apple.
If it was apple, there would be no halt in sales, they would simply come out and say
"you charging it wrong" and that would be the end of it, hell maybe they gave a case from non flammable material and that's that.

Dumb comment. They had same issue with beats pill and did the same. The "You are holding it it wrong" was a minuscule issue compare to this. So yeah, it wasn't life threatening device. But at least Note 7 does have something going for. It does have the 3.5mm jack.

 

[44267547]

Really sad and horrible for competition.

I don't think it's sad at all. Apple is likely subconsciously thinking it couldn't have happened at a better time for them with the release of the iPhone 7. What is sad, is Samsung embarrassed themselves and jeapordized the safety of their customers.

 

[luigiBoschin]

Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.

[doublepost=1476172116][/doublepost]Yeah, including the name "7"

 

[44267547]

Dumb comment. They had same issue with beats pill and did the same. The "You are holding it it wrong" was a minuscule issue compare to this. So yeah, it wasn't life threatening device. But at least Note 7 does have something going for. It does have the 3.5mm jack.

And yet the 3.5 Jack is futile for the Note 7, being no one will be able to possess this Phone being its faulty. And Samsung is likely to follow in removing the Jack, as Apple and other Phone manufacturers have started the process. The 3.5 Jack is the lat benefit the Note 7 has at this junction.

 

[8692574]

Whilst this is bad of course, I cannot fault Samsung on the way they have handled this, from what the media say anyway.
I mean, whilst unfortunate, how much better a response could anyone ever want?

I want a company to solve the issue and send replacement product ONLY if they are fixed....

A better response would have been NOT TO SEND REPLACEMENT unit intill fully sure they fixed the issue.

Not only I can fault them, I would charge them for irresponsible behaviour and endangering people's lives and blongings! (not for the first issue as that could have happen to anyone, but for the way you say they "responsibly" handled this! )

 

[KmanOz]

Apple would still be denying it, and there would have to be a class action lawsuit before they accepted any responsibility.

Dude you are delusional if you think that ANY company let alone Apple wouldn't react the way that Samsung did. Apple has had issues in the past, that is undeniable, but none of their issues would take out a car or plane or ultimately injure a person.

That's a half thought out comment.

 

[iGeek2014]

If I were Samsung I'd focus on Quality Control and how many handsets per year I'd release.

My friend was due for an upgrade with his network and opted for the Samsung J3 (2016). Less than a fortnight later the LCD panel cracked through a manufacturing defect.

When he spoke to Customer Services they'd confirmed they'd had a few models returned/exchanged from the same batch.

I'm not saying Apple are exempt (I've had a faulty iPhone 4S in the past) but it's not going to help business in the short-term with various reports of exploding handsets.

 

[kdarling]

I have seen some Samsung adds showing it years ago. I don't get this, most companies are secretive about stuff they are working on. I know it will eventually happen but why advertise something that will take years for it to become reality!!

Ah. Because Samsung doesn't only use the displays they make for themselves... they also sell them to everyone else. And LG is working on similar. That's why they all keep showing prototypes at display trade shows.

It wouldn't be surprising if Apple ended up being a huge customer of Samsung folding displays one day. It's a good thing that the manufacturer situation isn't reversed, as figure the likelihood that Apple would share such technology, especially with a major competitor.

 

[BvizioN]

It's a good thing that the manufacturer situation isn't reversed, as figure the likelihood that Apple would share such technology with anyone else.

Its beneficial for the type of business Samsung is running. Apple only makes money by selling products and not components. Samsung obviously sells all sort of electronic components and that's how they make lot of their money, by selling their tech to others.

 

[Lancer]

You could say that the sales of the Note 7... bombed.

They were red hot! LOL

But seriously this is gonna hurt them and help others like Apple. I do wonder how many will just opt for a different Android device?