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Samsung Halts Production of Note 7 After Replacement Phones Explode [Updated]
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You're missing the point as are many here who are diluting the original argument. Samsung has done everything to rectify the issue, yet so many here do nothing but point fingers and place blame on them, including saying they have done criminal things and should be behind bars. No one wants to be the 0.01 percent of owners whose phones catch fire, but the question was why Note 7 owners continue to keep their phones, and my point was that the risk is still pretty low.
By replacing dangerous phones with...other dangerous phones
Once is a mistake, twice is inexcusable.
It's like playing Russian Roulette with a 10,000 shot revolver.
Who WOULDN'T want to do that?
Right?
What ever floats your boat and gets you through the day.
Bottom line, Samsung made a F'd phone, they screwed the first recall, they have a F'd up public image, "some carriers" have lost faith in the phone, the public has lost faith in the phone and now it appears they faulty replacements.
In their rush to beat the iPhone 7 (whatever happened to the Note 6?
At the end of the day, history will write Samsung F'd up.
Same to you.
I'll let you know by the end of today if history wrote that.
No, you're missing the point! Those stats were when they thought they had the issue contained. Obviously, they don't as the replacement devices seem to be just as prone to this failure. Stop throwing out the .01 metric - it's meaningless!
No-one with one of these should feel safe with it in their homes - at least three of the 5 reported devices weren't plugged in at the time. Completely spontaneous. I wouldn't want one in my home.
They will wait a Year and rebrand it, I suggest the Galaxy Solarflare.
Apparently people who are willing to keep using their Note 7's...
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So you didn't really read a word I wrote, did you?
Apart from, you know, not actually rectify the issue and sulk in silence for 2 weeks over it while it continues.
If Samsung sold 5 million (probably would be much higher if they didn't stop sales), then that means 50,000 phones would be affected! That's HUGE. Can you imagine how much property damage and injury that would cause? Samsung would be fighting lawsuits for years, face humongous fines, and suffer a tremendous loss in brand loyalty. It would cost them tens of billions.
I know you want to tell yourself that other phones are just as bad, but when government agencies are banning them, carriers stop selling them, and Samsung itself ceases manufacturing them, you know it has to be something bigger.
There are some Note 7 owners who still want the phone despite the explosive issues, and somehow Apple users are the ones being called sheep
Let's call those people "Fandroids".
Yet reports are still rolling in of flaming fireballs, so it begs the question, "Have they really?"
Who else are you gonna place the blame on? Its their phone.
I guess if you want to get extreme, you can fault Apple and the iPhone.
Without the iPhone 7 imminent release, Samsung would never have needed to rush the N7 (strange, no Note 6
) to market as no other Android manufacturer comes close.
and they would be idiots as well.
Not sure why you are attempting to tamp down the situation here, but please feel free to keep on trying. I enjoy the contortions you are going through.
As a Note7 owner, I appreciate your pointing out that there are inherent risks to ALL devices that contain Lithium ion batteries. We need to get the word out to our friends and families about the dangers of using damaged cell phones. I know many families who have children using hand me down iPhones with very busted up chassis. You can be sure now that I myself have gotten a crash course in the dangers of lithium ion batteries, I'll be warning them. Even then, I am pretty sure most won't listen, unfortunately, because most of the time nothing has come of it, so far. People have been using busted up iPhones and iPads for a few years now. Which is why we have on occasion, isolated reports of iPhones combusting. It seems more apparent now with the thinner models with the bigger batteries that mean greater risk.
However, in the case of the Note7, there's a known problem that could be sleeping silently within any of these Note7s. In credible reports (acknowledging not all of them are) there was no warning and nothing unusual leading up to the explosions. Even taking into account the small statistical probability of any one person having a Note 7 explode on them, the hazards are too great to risk especially on a known problem that can easily be avoided by turning in these possible defective and potentially lethal models.
If you have ever seen a friend's house burn to the ground, as I have, you will know there is no justification for taking on this risk. The Note 7 is a fabulous amazing device and it really pains me to turn mine in. My husband absolutely does not want to. But we love our health, home and family and if there's a known risk, we are avoiding it. The phones are going back to AT&T.
Because we are rational people. Each individual event might appear completely random, but the problem is not randomly distributed over all smartphones. At the moment the risk is highly concentrated on Note 7 devices, given the number of reports probably 100 to 1000x higher (reports of incidents per shipped device for the Note 7 vs the same number for other smartphones). So far (last decade or two) these problems have mostly been production batch-based, though this time it might be product design-based.
A production batch problem can arise anywhere, anytime, though it is more likely when a product design enters mass production. Ditto for a product design problem, except for the latter, the risk diminishes to very, very small levels after, let's say the first couple of weeks of sales of a new product.
In a sense there are two separate risk factors: 1) You have a product that is affected by design or manufacturing issues and 2) you are unfortunate enough to have the 1:10'000 to 1:100'000 chance of having your phone (coming from the affected batch) that actually does burst into flames.
The Apple Watch was banned by the Prime Minister from her cabinet meetings. Not the whole of the UK.
The ban actually applies to all smart watches. But do you know what? The media didn't bother mentioning any Android Wear devices in the headlines because they have no brand recognition.
The only smartwatch a majority of the population knows is Apple Watch.
I'd say Apple Watch is doing very well.
You won't need to. Anyone will be able to Google it.Same to you.
I'll let you know by the end of today if history wrote that.
Ok, so now you believe an unnamed Samsung official...despite being told by the COO that the replacement phones aren't susceptible? I think you need to take some time to reflect.
That's still thousands of Note 7 phones in the world that could explode.
Fine, you really want to feel like a tool, I'll directly quote you:
"Samsung has done everything to rectify the issue"
Umm, no, they didn't get to root cause on the issue and irresponsibly issued replacement devices which were just as prone to the failure as the first issued devices.
"but the question was why Note 7 owners continue to keep their phones, and my point was that the risk is still pretty low."
On what basis are you making that claim? The manufacturer of the devices doesn't have a handle on the problem, so how the hell do you think you do?
No-one knows what the failure rate is yet, as there hasn't been definitive root cause published. I'd expect that information to (eventually) be coming from the battery manufacturer, though Samsung will likely be the one to issue it in a press release.
Until root cause is identified, you can't state what the failure rate is and what the risk is to anyone that still has one of these handsets.
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I hear that argument a lot but it doesn't make sense. It's not like Samsung are shutting down or something.
They have banned ALL mobile phones as well...I guess that means the iPhone is doing horrible?