iPad Pro Screen touch unresponsive on 2018 iPad Pro's?

Discussion in 'iPad' started by Non-Polar, Apr 1, 2019.

  1. Non-Polar macrumors regular

    Joined:
    Jun 8, 2017
    #1
    My girlfriend just let me know that her screen on her 12.9 iPad Pro from 2018 was unresponsive for a solid minute today while at work. She knows nothing of the previous ordeals with the 2017 models. Does anyone else have this issue? This is with just the WiFi model, not the LTE one.
     
  2. Jonr515 macrumors member

    Jonr515

    Joined:
    Nov 11, 2017
    Location:
    Midwest!
    #2
    This happens to me from time to time. I’d love a fix.
     
  3. Non-Polar thread starter macrumors regular

    Joined:
    Jun 8, 2017
    #3
    I think it's hardware. Seems to have been prominent in the 2017 iPad Pros. Something about these Pro models make them more susceptible. Would be interesting to see how the Airs pan out.
     
  4. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #4
    Yeah, that’ll be interesting.
     
  5. DragonX macrumors regular

    Joined:
    Mar 23, 2013
    #5
    Welcome to the club :( It's a well-known, wide spread issue across all iPads including 1st and 2nd gen 2017 and 2018, here are more threads on this:

    https://forums.macrumors.com/threads/2016-ipad-pro-12-9-screen-intermittently-unresponsive.2118824/
    https://forums.macrumors.com/threads/irresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/
    https://forums.macrumors.com/threads/12-9-ipad-pro-gen-3-touchscreen-problem.2154220/
    https://forums.macrumors.com/threads/ipad-pro-stuttering-issue-now-more-widespread.2165593/
    https://forums.macrumors.com/threads/missing-keystrokes.2166241/
    https://forums.macrumors.com/threads/known-problem.2168160/
    https://forums.macrumors.com/threads/10-5-pro-with-unresponsive-screen.2170164/
    https://forums.macrumors.com/threads/2nd-gen-10-5”-degraded-touch-screen-sensitivity.2172781/
    https://forums.macrumors.com/threads/ipad-pro-12-9-2018-screen-latency-issues.2173735/
    https://forums.macrumors.com/threads/screen-stutter-ipad-pro-2018.2161383/

    There are a lot more threads on amazon, ifixit, apple and many other forums and websites just google "ipad unresponsive screen". Unfortunately the same as with many modern hardware problems with Apple they don't accept it officially as a defect and prefer to hide it and send shills everywhere to try to bend the reality and make it look like the problem doesn't exist.

    But it does indeed exist. Usually it starts to happen after a year on new models and in 3-4 months on the replacement/refurbished. It does look like a hardware issue.
     
  6. AutomaticApple macrumors 65816

    AutomaticApple

    Joined:
    Nov 28, 2018
    Location:
    Massachusetts
    #6
    It probably is.
     
  7. spacebro Suspended

    Joined:
    Oct 1, 2015
    #7
    I'm on my 4th iPad Pro because of the unresponsive touchscreen. This 4th one is bent and still gets unresponsive touchscreen. I've never had this much trouble dealing with a product in my entire life.
     
  8. Macman845 macrumors newbie

    Joined:
    Apr 11, 2019
    #8
    This is most probably a hardware issue. There is something wrong with the display of the iPad Pro. I would recommend you to visit the Apple service centre.
     
  9. burts macrumors member

    Joined:
    Nov 4, 2015
  10. tps3443 macrumors 6502a

    tps3443

    Joined:
    Jan 24, 2019
    Location:
    NC,USA
    #10
    Yes, I’m on my third 11” iPad Pro dealing with the touch issues. There are good ones out there though..

    I’ve had my 1TB 11” for 45 days now. It is perfect, and has not showed the slightest sign of touch issues, or had a touch issue ever! And the experience has gotten even better since 12.2, because that specific update has fixed the “screen protector related touch issues”

    The 3rd gen iPad Pro has some issues, it seems the mass users are all fine though, with trouble free units!

    Good luck with everything, I hope she gets it sorted. Once you find out it is not screen protector related, then you must exchange it.
     

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9 April 1, 2019