I contacted AT&T via their live chat and here is what transpired.
AT&T sales representatives are happy to assist you with your questions.
AT&T sales representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.
You are now chatting with Lamar, an AT&T sales representative.
Lamar: Welcome to AT&T online Feature Sales. How may I assist you with your features today?
ME: Hello, Lamar
ME: If I upgrade my iPhone and pre-order the iPhone 5 on the app store on my iPhone, will I be charged at the time of order, or will the charge go on my monthly phone bill?
Lamar: I don't have that information but it should tell you how the charges work.
ME: It?
Lamar: AT&T will offer iPhone 5 beginning Friday, Sept. 21. Customers will be able to pre-order iPhone 5 online beginning Friday, Sept. 14 at
www.att.com/iphone. iPhone 5 will be available for a suggested retail price of $199.99 for the 16GB model, $299.99 for the 32GB model, and $399.99 for the 64GB model.
ME: OK, I can pre-order through AT&T?
ME: What time on Friday will that be available?
Lamar: On the 21st you can log on the web to view the iPhone I do not have a time.
ME: <quote>Customers will be able to pre-order iPhone 5 online beginning Friday, Sept. 14 at www.att.com/iphone.</quote> Where can I find the time that this starts?
Lamar: Its not going to tell you the time
Lamar: I am explaining you would log on the web on the 21st to see the offer.
Lamar: You can try at 12am if you like
ME: 12 am what time zone?
Lamar: I don't have that information.
ME: I know I can order on the 21st. I'm trying to figure out when I can pre-order.
Lamar: Feel free to give customer care a call concerning more information on the iPhone at 800-331-0500
ME: I thought you were customer service!
Lamar: You have logged on to feature support
Lamar: While you're online today, what else can I help you with?
ME: I was sent here after I clicked on a link to ask questions about upgrades. I was sent to a billing specialist. He forwarded me to you. Now you say you are feature support.
Lamar: I suggest you log on the web on the 21st to view the iPhone offer
Lamar: At this time there is no time listed to order.
ME: I want to PRE-ORDER.
ME: On the 14th.
Lamar: I understand that
Lamar: Above says 21st
ME: Above it says the 14th.
ME: <quote>Customers will be able to pre-order iPhone 5 online beginning Friday, Sept. 14 at www.att.com/iphone.</quote>
Lamar: Feel free to contact Apple to see if you can order early.
ME: You sent that to me
Lamar: Correction you are correct per my message
Lamar: That means on the 14th you can log on the preorder
Lamar: While you're online today, what else can I help you with?
ME: You could find out what time (locally to my Central Time Zone) that I can log in to pre-order.
Lamar: No I can't
Lamar: If you would like to find the time zone of the web offers feel free to call customer care at 800-331-0500
ME: Hugs and Kisses. Have a great day!