Several MacRumors readers who purchased Apple's new iPhone 8 Plus have reported hearing intermittent crackling noises while taking calls on the device. MacRumors forum member vask
first posted about the issue on Friday and a number of iPhone 8 Plus owners from Australia, the U.S., and across Europe have since contributed to the thread describing similar experiences.
According to iPhone 8 Plus owners, "very annoying" static sounds can sometimes be heard from the handset's earpiece during regular cellular calls, but the issue doesn't occur when using headphones or if speaker phone is enabled, which could indicate a software issue rather than a speaker defect. The audible crackling has also been reported when using FaceTime, increasing suspicions that the problem doesn't lie with network carriers. Forum member
Jgpsolo describes the issue like so:
The problem occurs "with or without WiFi calling, with 4G voice (VoLTE) on or off, with phone noise cancelling enabled or disabled under accessibility, and even with third party VoIP apps (like Acrobits Groundwire), with several different carriers," according to forum member
ManuCH in Switzerland.
Some users have tried
performing a hard reset on their iPhone 8 Plus, with mixed results. Apple's support team has advised some owners to
restore their phone to factory settings and set up again via iCloud backup, again with variable results. Other users have even reported the same problem on like-for-like replacement devices after exchanging what they thought were faulty handsets.
Apple is apparently aware of the issue and is currently looking into it. We'll update this article as soon as we know more.
Article Link:
Several iPhone 8 and 8 Plus Owners Report Hearing 'Static Noise' in Earpiece During Calls